Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01351517 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 Bon Secours St. Francis Hospital - Techlenburg — 2095 Henry Techlenburg Dr, Charleston SC, 29414

Feb 13, 2026 → Feb 13, 2026

✅ Completed
P5 5 business days from creation
Target: Feb 20, 2026
🕐 Clock stopped: Completed (Feb 13)
✓ SLA Met (6d early)
Dispatch 0.0d
Coordinators 0.6d
Billing 0.1d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.6 days
Over SLA
Billing
0.1 days
Created: Feb 13, 2026 Due: Feb 20, 2026 Completed: Feb 13, 2026 (7 days early)
📅
0.6 days Total Age
⏱️
9.3d in Closed Longest Stage
🔄
6 transitions Status Changes
⚠️
8.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 90 days old
🚨
Primary Delay 9.3 days stuck in "Closed"
⏱️
Total Delay 8.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
0.6d / 0.5d SLA
Closed
9.3d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
replaced head-end and side foot pedals - cycle tested unit - returned to service
🔍 Technician Findings
found unit w/ foot pedals inop
⚠️ Problem Description
Matthew Sebzda: repair request foot pedals inop
📄 Description
Stryker 1115 Big Wheel Prime Series Stretcher

Timeline

📋
▶
2 Work Order Created Feb 13, 8:14 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
👷
▶
2 Technician Assigned Feb 13, 8:25 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Scheduling
To: Assigned
Duration in Previous: 9m
⏱️
▶
3 6x Labor Added Feb 13, 12:55 PM
6x Labor Added → Labor Added → Status: Completed
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.41666666666667
✔️
Status: Completed by Matthew Sebzda
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 4h 31m, 0m
⚠️ 9.0 business days
📄
Status: Ready to Bill by Hannah Shaw Feb 25, 11:16 PM
From: Closed
To: Ready to Bill
Duration in Previous: 12d 10h
📨
▶
2 Status: Invoice Pending Feb 26, 12:26 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created Feb 26, 8:00 AM
Invoice Number: SM-254919

Bottlenecks

Assigned
Duration: 4.5 business hours (threshold: 4.0 business hours)
Exceeded by 0.5 business hours
Closed
Duration: 9.3 business days (threshold: 1.0 business days)
Exceeded by 8.3 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Matthew Sebzda
Scheduled
N/A
Created
Feb 13, 8:14 AM
Invoice #
SM-254919

Work Details (7)

Name Type Status Qty Amount Date
WL-03105075 Labor Open 1 $0.00 Feb 13, 12:55 PM
WL-03105077 Parts Open 2 $0.00 Feb 13, 12:55 PM
WL-03105078 Parts Open 1 $0.00 Feb 13, 12:55 PM
WL-03105079 Parts Open 1 $0.00 Feb 13, 12:55 PM
WL-03105080 Parts Open 2 $0.00 Feb 13, 12:55 PM
WL-03105081 Parts Open 2 $0.00 Feb 13, 12:55 PM
WL-03105096 Labor Open 0.41666666666667 $0.00 Feb 13, 12:56 PM

Details