📍 Bon Secours St. Francis Hospital - Techlenburg — 2095 Henry Techlenburg Dr, Charleston SC, 29414
Feb 13, 2026 → Apr 6, 2026
✅ Completed
P5
SLA Clock
5 business days from creation · Target: Feb 23, 2026
✗ SLA Missed (8 biz days late)
Active: 13 biz days
Paused: 22 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Apr 6, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
11d
▶ Clock Running
Status: Assigned
Feb 13 → Mar 3, 2026
11 business days (counted)
Running total: 11 of 5 biz days used
⏸22d
⏸ Clock Paused
Status: Awaiting Parts
Mar 3 → Apr 2, 2026
22 business days (not counted)
▶ Clock Running
Status: Reschedule
Apr 2 → Apr 6, 2026
2 business days (counted)
Running total: 13 of 5 biz days used
Created: Feb 13, 2026Completed: Apr 6, 2026
Business Days Used13 / 5
05d budget+8d over
Show SLA Clock Detail (5 periods)
Period
Status
Clock
Biz Days
Running Total
Feb 13 → Feb 13
Created
▶ Running
0
0 / 5
Feb 13 → Feb 13
Ready for Scheduling
▶ Running
0
0 / 5
Feb 13 → Mar 3
Assigned
▶ Running
11
11 / 5
Mar 3 → Apr 2
Awaiting Parts
⏸ Paused
22
—
Apr 2 → Apr 6
Reschedule
▶ Running
2
13 / 5
Dispatch0.0d
Material Management23.0d
Coordinators14.8d
Billing0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
23.0 days
Over SLA
Coordinators
14.8 days
Over SLA
Billing
0.0 days
Created: Feb 13, 2026
Due: Feb 20, 2026
Completed: Apr 6, 2026 (44 days late)
📅
36.0 daysTotal Age
⏱️
23.0d in Awaiting PartsLongest Stage
🔄
8 transitionsStatus Changes
⚠️
35.1d overTotal Delay
📦
1 orders, 0 quotesParts & Quotes
📝
11 linesWork Details
🚩
3 visitsOn-Site Trips
📋
CoordinatorScheduling
🚩
3 On-Site Visits
(1 reschedule)
3 on-site visits — why were multiple trips needed?
Visit 1Feb 13, 2026
Visit 2Mar 3, 2026
Visit 3Apr 6, 2026
AI Analysis
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Generating AI analysis...
Completed with significant delays
Invoiced • 182 days old
🚨
Primary Delay23.0 days stuck in "Awaiting Parts"
⏱️
Total Delay35.1 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
12.0d / 0.5d SLA
Awaiting Parts
23.0d / 3.0d SLA
Reschedule
2.8d / 2.0d SLA
Closed
3.8d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
2/13: troubleshot scale - batteries are good - display still inop - will need to assess further to determine if it is the display or entire assembly
3/3: troubleshot display by swapping with a known good display - determined display inop - ordered p/n 1008037820
ms4/6: received part - replaced scale display - performed function test of scale display - cycle tested unit - returned to service
🔍Technician Findings
2/13: found unit w/ note stating "will not weigh pt"
⚠️Problem Description
Matthew Sebzda: repair request
scale function inop "scale will not weigh patient"
📄Description
Stryker 1115 Big Wheel Prime Series Stretcher
Timeline
📋
▶
2
Work Order Created Feb 13, 8:14 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From:Entered
To:Ready for Scheduling
Duration in Previous:1m
👷
▶
2
Technician Assigned Feb 13, 8:25 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From:Ready for Scheduling
To:Assigned
Duration in Previous:10m
⏱️
3x Labor Added Feb 13, 12:51 PM
Type:Labor, Travel
Status:Open
Qty:0.5, 24
💵
Expenses Added Feb 13, 7:18 PM
Type:Expenses
Status:Open
Qty:1
🚨11.6 business days
📦
▶
2
Parts Requested Mar 3, 10:49 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Matthew Sebzda
From:Assigned
To:Awaiting Parts
Duration in Previous:18d 2h
⏱️
2x Labor Added Mar 3, 4:37 PM
Type:Labor
Status:Open
Qty:0.25, 0.33333333333333
🚨22.9 business days
🔩
▶
2
2x Parts Added Apr 2, 1:35 PM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by John Rolston
From:Awaiting Parts
To:Reschedule
Duration in Previous:30d 1h
⏳3.0 business days
⏱️
▶
2
3x Labor Added Apr 6, 1:39 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Matthew Sebzda
From:Reschedule, Completed
To:Completed, Closed
Duration in Previous:4d 0h, 0m
⏳4.0 business days
📄
Status: Ready to Bill by Hannah ShawApr 9, 4:27 PM
From:Closed
To:Ready to Bill
Duration in Previous:3d 2h
📨
▶
2
Status: Invoice Pending Apr 9, 4:45 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
🧾
Invoice Created Apr 10, 1:59 PM
Invoice Number:SM-258852
Bottlenecks
Assigned
Duration: 12.0 business days (threshold: 4.0 business hours)
Exceeded by 11.5 business days
Awaiting Parts
Duration: 23.0 business days (threshold: 3.0 business days)
Exceeded by 20.0 business days
Reschedule
Duration: 2.8 business days (threshold: 2.0 business days)
Exceeded by 6.4 business hours
Closed
Duration: 3.8 business days (threshold: 1.0 business days)