Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01351520 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 Ottumwa Regional Health Center INC — 1001 E Pennsylvania Ave, Ottumwa IA, 52501

Feb 13, 2026 → May 20, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Feb 23, 2026
✗ SLA Missed (27 biz days late)
Active: 32 biz days
Paused: 35 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (May 20, 2026)
🏭 Customer Supplied Parts (1)
SLA Target
▶ Clock Running
Status: Created
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
32d
▶ Clock Running
Status: Assigned
Feb 13 → Apr 1, 2026
32 business days (counted)
Running total: 32 of 5 biz days used
⏸35d
⏸ Clock Paused
Status: Awaiting Parts
Apr 1 → May 20, 2026
35 business days (not counted)
▶ Clock Running
Status: Tech On Site
May 20 → May 20, 2026
0 business days (counted)
Running total: 32 of 5 biz days used
Created: Feb 13, 2026 Completed: May 20, 2026
Business Days Used 32 / 5
0 5d budget +27d over
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Feb 13 → Feb 13 Created ▶ Running 0 0 / 5
Feb 13 → Feb 13 Ready for Scheduling ▶ Running 0 0 / 5
Feb 13 → Apr 1 Assigned ▶ Running 32 32 / 5
Apr 1 → May 20 Awaiting Parts ⏸ Paused 35 —
May 20 → May 20 Tech On Site ▶ Running 0 32 / 5
Dispatch 0.0d
Material Management 36.0d
Coordinators 33.0d
Field Work 0.0d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
36.0 days
Over SLA
Coordinators
33.0 days
Over SLA
Field Work
0.0 days
Billing
0.0 days
Created: Feb 13, 2026 Due: Feb 20, 2026 Completed: May 20, 2026 (88 days late)
📅
68.0 days Total Age
⏱️
36.0d in Awaiting Parts Longest Stage
🔄
8 transitions Status Changes
⚠️
67.9d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Mark Stelter — scheduling delays attributed to technician, not coordinators
Visit 1 Feb 12, 2026
Visit 2 May 20, 2026

AI Analysis

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Completed with significant delays
Invoiced • 182 days old
🚨
Primary Delay 36.0 days stuck in "Awaiting Parts"
⏱️
Total Delay 67.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
33.0d / 0.5d SLA
Awaiting Parts
36.0d / 3.0d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.4d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
'260520_MStelter: 1) Replaced battery. 2) Test Zoom Drive 3) Return to service. '26.02.12_MStelter: 1) Retreived cot and took to shop 2) Researched battery kit part number 3) Submitted PO Request to GE biomed.
🔍 Technician Findings
'26.02.12_MStelter: Complaint from nursing personnel that cot would start and stop unexpectedly during self-propulsion.
⚠️ Problem Description
Mark Stelter: Requesting REPAIR WO for self-propulsion battery replacement.
📄 Description
Zoom Prime Series Stretcher

Timeline

📋
▶
2 Work Order Created Feb 13, 8:15 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
👷
▶
2 Technician Assigned Feb 13, 8:28 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Scheduling
To: Assigned
Duration in Previous: 11m
⏱️
Labor Added Feb 13, 12:12 PM
Type: Labor
Status: Open
Qty: 0.5
🚨 33.0 business days
📦
▶
2 Parts Requested Apr 1, 9:50 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Mark Stelter
From: Assigned
To: Awaiting Parts
Duration in Previous: 47d 0h
🚨 36.0 business days
🔧
▶
2 Status: Tech On Site May 20, 5:01 PM
Status: Tech On Site → 2x Labor Added
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 1.5
✔️
▶
2 Status: Completed May 20, 5:06 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Mark Stelter
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 3.9 business days
📄
▶
2 Status: Ready to Bill May 26, 3:46 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
🧾
Invoice Created May 27, 8:00 AM
Invoice Number: SM-262958

Bottlenecks

Assigned
Duration: 33.0 business days (threshold: 4.0 business hours)
Exceeded by 32.5 business days
Awaiting Parts
Duration: 36.0 business days (threshold: 3.0 business days)
Exceeded by 33.0 business days
Closed
Duration: 3.4 business days (threshold: 1.0 business days)
Exceeded by 2.4 business days

🔗 Related Artifacts

📦
Parts Order 00093822
Canceled

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Mark Stelter
Scheduled
N/A
Created
Feb 13, 8:15 AM
Invoice #
SM-262958

Work Details (3)

Name Type Status Qty Amount Date
WL-03104933 Labor Open 0.5 $47.50 Feb 13, 12:12 PM
WL-03233241 Labor Open 1.5 $142.50 May 20, 5:04 PM
WL-03233242 Labor Open 1 $0.00 May 20, 5:04 PM

Details