📍 DUQUESNE UNIVERSITY — 1305 Forbes Ave, PITTSBURGH PA, 15219
Feb 13, 2026 → Jul 1, 2026
✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✗ SLA Missed (72 biz days late)
Active: 81 biz days
Paused: 14 biz days
🕐 Clock stopped: Canceled (Jul 1, 2026)
▶ Clock Running
Status: Created
Feb 13 → Feb 18, 2026
2 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: On Hold
Feb 18 → Feb 20, 2026
2 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 20 → Mar 1, 2026
5 business days (counted)
Running total: 9 of ? biz days used
▶ Clock Running
Status: Entered
Mar 1 → Mar 2, 2026
1 business day (counted)
Running total: 10 of ? biz days used
⏸14d
⏸ Clock Paused
Status: Ready for Release
Mar 2 → Mar 20, 2026
14 business days (not counted)
71d
▶ Clock Running
Status: On Hold
Mar 20 → Jul 1, 2026
71 business days (counted)
Running total: 81 of ? biz days used
Created: Feb 13, 2026Canceled: Jul 1, 2026
Show SLA Clock Detail (6 periods)
Period
Status
Clock
Biz Days
Running Total
Feb 13 → Feb 18
Created
▶ Running
2
2
Feb 18 → Feb 20
On Hold
▶ Running
2
4
Feb 20 → Mar 1
Assigned
▶ Running
5
9
Mar 1 → Mar 2
Entered
▶ Running
1
10
Mar 2 → Mar 20
Ready for Release
⏸ Paused
14
—
Mar 20 → Jul 1
On Hold
▶ Running
71
81
Dispatch4.0d
Holding89.1d (excluded)
Coordinators5.3d
✗ SLA Missed
Dispatch
4.0 days
Over SLA
Holding(excluded from total)
89.1 days
Coordinators
5.3 days
Over SLA
Created: Feb 13, 2026
Due: Feb 28, 2026
Completed: Jul 1, 2026 (122 days late)
📅
96.0 daysTotal Age
⏱️
72.0d in On HoldLongest Stage
🔄
6 transitionsStatus Changes
⚠️
7.8d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
0 linesWork Details
AI Analysis
Powered by OpenAI
Generating AI analysis...
At Risk - Monitor Closely
Canceled • 250 days old
🚨
Primary Delay72.0 days stuck in "On Hold"
⏱️
Total Delay7.8 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
4.0d / 0.5d SLA
On Hold
74.3d
Assigned
5.3d / 0.5d SLA
Ready for Release
14.8d
💬 Activities, Notes & Communications
🔒Internal CSA Notes
02/13/2026 SRobinson- Created followup WO as requested. (Old WO-01350793) -Follow up notes - NEEDS BATTERIES
-No Previous notes -
🔧Work Performed
FMI 78101 Not Required – FMI was previously completed
⚠️Problem Description
FMI 78101E: Venue Fit Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄Description
GE Healthcare - Venue Go Ultrasound
📞Call Description
FMI 78101
Timeline
📋
Work Order Created Feb 13, 9:05 AM
Work Order:WO-01351542
Type:FCO
Priority:PC
⏳3.0 business days
⏸️
Status: On Hold by Mandy NewmanFeb 18, 4:47 PM
From:Entered
To:On Hold
Duration in Previous:5d 7h
⏳2.9 business days
👷
▶
2
Technician Assigned Feb 20, 4:14 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Mandy Newman
From:On Hold
To:Assigned
Duration in Previous:1d 23h
⚠️6.0 business days
🆕
Status: Entered by Fady MessakMar 1, 7:06 AM
From:Assigned
To:Entered
Duration in Previous:8d 14h
⏳1.0 business days
✅
Status: Ready for Release by Mary HamersleyMar 2, 12:23 PM
From:Entered
To:Ready for Release
Duration in Previous:1d 5h
🚨15.0 business days
⏸️
Status: On Hold by Shelby RobinsonMar 20, 9:17 AM
From:Ready for Release
To:On Hold
Duration in Previous:17d 19h
🚨72.0 business days
🚫
Status: Canceled by Mandy NewmanJul 1, 8:25 AM
From:On Hold
To:Canceled
Duration in Previous:102d 23h
Bottlenecks
Entered
Duration: 3.0 business days (threshold: 4.0 business hours)
Exceeded by 2.5 business days
Assigned
Duration: 5.3 business days (threshold: 4.0 business hours)
Exceeded by 4.8 business days
Entered
Duration: 1.0 business days (threshold: 4.0 business hours)