Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PC
SLA Clock
Per client agreement · Target: Apr 30, 2026
✗ SLA Missed (12 biz days late)
🕐 Clock stopped: Invoiced (May 18, 2026)
▶ Clock Running
Status: Created
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 13 → Feb 14, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Completed
Feb 14 → Feb 14, 2026
0 business days (counted)
Running total: 0 of ? biz days used
6d
▶ Clock Running
Status: Closed
Feb 14 → Feb 24, 2026
6 business days (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: WO Correction Needed
Feb 24 → Feb 25, 2026
1 business day (counted)
Running total: 7 of ? biz days used
6d
▶ Clock Running
Status: Closed
Feb 25 → Mar 5, 2026
6 business days (counted)
Running total: 13 of ? biz days used
▶ Clock Running
Status: WO Correction Needed
Mar 5 → Mar 6, 2026
1 business day (counted)
Running total: 14 of ? biz days used
▶ Clock Running
Status: Incomplete
Mar 6 → Mar 6, 2026
0 business days (counted)
Running total: 14 of ? biz days used
▶ Clock Running
Status: Closed
Mar 6 → Mar 11, 2026
3 business days (counted)
Running total: 17 of ? biz days used
35d
▶ Clock Running
Status: Billing Review
Mar 11 → Apr 29, 2026
35 business days (counted)
Running total: 52 of ? biz days used
13d
▶ Clock Running
Status: Incomplete
Apr 29 → May 18, 2026
13 business days (counted)
Running total: 65 of ? biz days used
Created: Feb 13, 2026
Invoiced: May 18, 2026
Show SLA Clock Detail (11 periods)
| Period |
Status |
Clock |
Biz Days |
Running Total |
| Feb 13 → Feb 13 |
Created |
▶ Running
|
0 |
0 |
| Feb 13 → Feb 14 |
Assigned |
▶ Running
|
0 |
0 |
| Feb 14 → Feb 14 |
Completed |
▶ Running
|
0 |
0 |
| Feb 14 → Feb 24 |
Closed |
▶ Running
|
6 |
6 |
| Feb 24 → Feb 25 |
WO Correction Needed |
▶ Running
|
1 |
7 |
| Feb 25 → Mar 5 |
Closed |
▶ Running
|
6 |
13 |
| Mar 5 → Mar 6 |
WO Correction Needed |
▶ Running
|
1 |
14 |
| Mar 6 → Mar 6 |
Incomplete |
▶ Running
|
0 |
14 |
| Mar 6 → Mar 11 |
Closed |
▶ Running
|
3 |
17 |
| Mar 11 → Apr 29 |
Billing Review |
▶ Running
|
35 |
52 |
| Apr 29 → May 18 |
Incomplete |
▶ Running
|
13 |
65 |
Incomplete
13.4d (excluded)
✗ SLA Missed
Coordinators
1.0 days
Over SLA
Incomplete (excluded from total)
13.4 days
Billing
41.9 days
Over SLA
Created: Feb 13, 2026
Due: Apr 30, 2026
Completed: May 18, 2026 (17 days late)
⏱️
36.0d in Billing Review
Longest Stage
🔄
13 transitions
Status Changes
⚠️
51.6d over
Total Delay
📦
0 orders, 0 quotes
Parts & Quotes
AI Analysis
Powered by OpenAI
Generating AI analysis...
🚨
Primary Delay
36.0 days stuck in "Billing Review"
⏱️
Total Delay
51.6 business days over SLA thresholds
SLA vs Actual Time by Status
Completed
0.0d
/ 1.0d SLA
WO Correction Needed
2.1d
Billing Review
36.0d
/ 2.0d SLA
Ready to Bill
3.9d
/ 1.0d SLA
💬 Activities, Notes & Communications
🔒
Internal CSA Notes
5/18/26 Dvelazquez Attached correct nosecone photo
🔧
Work Performed
GCX Advent 5G Nosecone Upgrade
🔍
Technician Findings
GCX Advent 5G Nosecone Upgrade
⚠️
Problem Description
GCX Advent 5G Nosecone Upgrade
📄
Description
Jaco EVO Series Medical Carts
Timeline
📋
👷
Technician:
Derick Velazquez
👷
From:
Entered
To:
Assigned
Duration in Previous:
0m
⏱️
Type:
Labor
Status:
Open
Qty:
0.5
✔️
From:
Assigned
To:
Completed
Duration in Previous:
13h 52m
🏁
From:
Completed
To:
Closed
Duration in Previous:
10h 54m
✏️
From:
Closed
To:
WO Correction Needed
Duration in Previous:
10d 7h
🏁
From:
WO Correction Needed
To:
Closed
Duration in Previous:
6h 26m
✏️
From:
Closed
To:
WO Correction Needed
Duration in Previous:
8d 13h
⚠️
From:
WO Correction Needed
To:
Incomplete
Duration in Previous:
10h 8m
🏁
From:
Incomplete
To:
Closed
Duration in Previous:
32m
💵
From:
Closed
To:
Billing Review
Duration in Previous:
4d 21h
⚠️
From:
Billing Review
To:
Incomplete
Duration in Previous:
49d 17h
🏁
From:
Incomplete
To:
Closed
Duration in Previous:
18d 21h
📄
From:
Closed
To:
Ready to Bill
Duration in Previous:
22h 41m
📨
From:
Ready to Bill, Invoice Pending
To:
Invoice Pending, Invoiced
Duration in Previous:
3d 4h, 1m
🧾
Invoice Number:
SM-262882
Bottlenecks
Assigned
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Closed
Duration: 6.0 business days (threshold: 1.0 business days)
Exceeded by 5.0 business days
Closed
Duration: 7.0 business days (threshold: 1.0 business days)
Exceeded by 6.0 business days
Closed
Duration: 3.5 business days (threshold: 1.0 business days)
Exceeded by 2.5 business days
Billing Review
Duration: 36.0 business days (threshold: 2.0 business days)
Exceeded by 34.0 business days
Closed
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.6 business hours
Ready to Bill
Duration: 3.9 business days (threshold: 1.0 business days)
Exceeded by 2.9 business days
ℹ️ Work Order Details
Technician
Derick Velazquez
Work Details (1)
| Name |
Type |
Status |
Qty |
Amount |
Date |
| WL-03106179 |
Labor |
Open |
0.5 |
$56.48 |
Feb 13, 11:37 PM |