Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01351551 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Orlando — 601 E Rollins St, Orlando FL, 32803

Feb 13, 2026 → Mar 6, 2026

🔴 Behind
PC Per client agreement
Target: Apr 30, 2026
⚠ 14d overdue
Dispatch 0.0d
Coordinators 1.0d
Incomplete 0.1d (excluded)
Billing 38.1d
⚠ Overdue
Dispatch
0.0 days
Coordinators
1.0 days
Over SLA
Incomplete (excluded from total)
0.1 days
Billing
38.1 days
Over SLA
Created: Feb 13, 2026 Due: Apr 30, 2026 (15 days overdue)
📅
15.8 days Total Age
⏱️
36.0d in Billing Review Longest Stage
🔄
10 transitions Status Changes
⚠️
49.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Behind Schedule - Needs Attention
Incomplete • 90 days old
🚨
Primary Delay 36.0 days stuck in "Billing Review"
⏱️
Total Delay 49.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
1.0d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
17.5d / 1.0d SLA
WO Correction Needed
2.1d
Incomplete
0.1d
Billing Review
36.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

4/29/26 DPatton - missing nosecone SN picture

3/9/26 Ycampos - Placed WO in BR, WO has been in WOC multiple times. Still missing Nosecone pics. Fady/Chris/Doug to determine if we can bill as is.



3/5/826 DPattom - missing photo of SN (nosecone)

🔧 Work Performed
GCX Advent 5G Nosecone Upgrade
🔍 Technician Findings
GCX Advent 5G Nosecone Upgrade
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts

Timeline

📋
▶
3 Work Order Created Feb 13, 9:52 AM
Work Order Created → Technician Assigned → Status: Assigned
👷
Technician Assigned by Ashley Luman
Technician: Derick Velazquez
👷
Status: Assigned by Ashley Luman
From: Entered
To: Assigned
Duration in Previous: 0m
⏱️
Labor Added Feb 13, 11:37 PM
Type: Labor
Status: Open
Qty: 0.5
✔️
Status: Completed by Derick Velazquez Feb 13, 11:45 PM
From: Assigned
To: Completed
Duration in Previous: 13h 52m
🏁
Status: Closed by Derick Velazquez Feb 14, 10:40 AM
From: Completed
To: Closed
Duration in Previous: 10h 54m
⚠️ 7.0 business days
✏️
Status: WO Correction Needed by Diane Patton Feb 24, 6:27 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 10d 7h
🏁
Status: Closed by Derick Velazquez Feb 25, 12:54 AM
From: WO Correction Needed
To: Closed
Duration in Previous: 6h 26m
⚠️ 7.0 business days
✏️
Status: WO Correction Needed by Diane Patton Mar 5, 2:23 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 8d 13h
⚠️
Status: Incomplete by Derick Velazquez Mar 6, 12:31 AM
From: WO Correction Needed
To: Incomplete
Duration in Previous: 10h 8m
🏁
Status: Closed by Derick Velazquez Mar 6, 1:04 AM
From: Incomplete
To: Closed
Duration in Previous: 32m
⏳ 3.0 business days
💵
Status: Billing Review by Yecenia Campos Mar 10, 11:57 PM
From: Closed
To: Billing Review
Duration in Previous: 4d 21h
🚨 36.0 business days
⚠️
Status: Incomplete by Diane Patton Apr 29, 5:13 PM
From: Billing Review
To: Incomplete
Duration in Previous: 49d 17h

Bottlenecks

Assigned
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Closed
Duration: 7.0 business days (threshold: 1.0 business days)
Exceeded by 6.0 business days
Closed
Duration: 7.0 business days (threshold: 1.0 business days)
Exceeded by 6.0 business days
Closed
Duration: 3.5 business days (threshold: 1.0 business days)
Exceeded by 2.5 business days
Billing Review
Duration: 36.0 business days (threshold: 2.0 business days)
Exceeded by 34.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Incomplete
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Derick Velazquez
Scheduled
N/A
Created
Feb 13, 9:52 AM
Invoice #
N/A

Work Details (1)

Name Type Status Qty Amount Date
WL-03106179 Labor Open 0.5 $56.48 Feb 13, 11:37 PM

Details