Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01351553 ↗ ServiceMax

HIGI LLC • Repair • P4

📍 Giant Pharmacy 251 — 1900 Abbey Road, Charlottesville VA, 22911

Feb 13, 2026 → Feb 13, 2026

✅ Completed
P4 4 business days from creation
Target: Feb 19, 2026
🕐 Clock stopped: Completed (Feb 13)
✓ SLA Met (5d early)
Dispatch 0.0d
Coordinators 0.2d
Field Work 0.1d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.2 days
Field Work
0.1 days
Billing
0.0 days
Created: Feb 13, 2026 Due: Feb 18, 2026 Completed: Feb 13, 2026 (5 days early)
📅
0.3 days Total Age
⏱️
3.8d in Closed Longest Stage
🔄
6 transitions Status Changes
⚠️
2.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 90 days old
🚨
Primary Delay 3.8 days stuck in "Closed"
⏱️
Total Delay 2.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Scheduled
0.0d / 2.0d SLA
Completed
0.1d / 1.0d SLA
Closed
3.8d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
2/13/26 PC- Truck Stock Technician Findings upon arrival: Found unit fully functional with bad tower LED light. Actions Taken/Work Performed: Replaced tower LED light. Final Resolution: Unit passed all function test.
🔍 Technician Findings
2/13/26 PC- Truck Stock Technician Findings upon arrival: Found unit fully functional with bad tower LED light. Actions Taken/Work Performed: Replaced tower LED light. Final Resolution: Unit passed all function test.
⚠️ Problem Description
Need to get a truck stock WO for PM WO1331860. For tower LEDs light. Thanks Praelow Cameron
📄 Description
Merge KMY Kiosk

Timeline

📋
▶
2 Work Order Created Feb 13, 10:15 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered
To: Ready for Scheduling
Duration in Previous: 2m
👷
▶
3 Technician Assigned Feb 13, 11:25 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Laura Hill
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 1h 7m, 0m
📅
Dispatch Scheduled by Laura Hill
Scheduled For: 2026-02-13T15:00:00.000+0000
🔧
Status: Tech On Site by Praelow Cameron Feb 13, 11:32 AM
From: Scheduled, Tech On Site
To: Tech On Site, Completed
Duration in Previous: 6m, 0m
⏱️
▶
2 2x Labor Added Feb 13, 12:21 PM
2x Labor Added → Status: Closed
🏁
Status: Closed by Praelow Cameron
From: Completed
To: Closed
Duration in Previous: 49m
⏳ 3.4 business days
📄
▶
3 Status: Ready to Bill Feb 18, 3:11 AM
Status: Ready to Bill → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-254248
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m

Bottlenecks

Closed
Duration: 3.8 business days (threshold: 1.0 business days)
Exceeded by 2.8 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Repair
Branch
N/A
Technician
Praelow Cameron
Scheduled
Feb 13, 10:00 AM
Created
Feb 13, 10:15 AM
Invoice #
SM-254248

Work Details (2)

Name Type Status Qty Amount Date
WL-03104986 Labor Open 0.5 $0.00 Feb 13, 12:21 PM
WL-03104987 Parts Open 1 $0.00 Feb 13, 12:21 PM

Details