Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01351561 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Orlando — 601 E Rollins St, Orlando FL, 32803

Feb 13, 2026 → Mar 10, 2026

✅ Completed
PC Per client agreement
Target: Apr 30, 2026
🕐 Clock stopped: Invoiced (Mar 10)
✓ SLA Met (51d early)
Dispatch 0.0d
Coordinators 1.0d
Incomplete 0.4d (excluded)
Billing 4.4d
✓ SLA Met
Dispatch
0.0 days
Coordinators
1.0 days
Over SLA
Incomplete (excluded from total)
0.4 days
Billing
4.4 days
Over SLA
Created: Feb 13, 2026 Due: Apr 30, 2026 Completed: Mar 10, 2026 (51 days early)
📅
18.0 days Total Age
⏱️
7.1d in Closed Longest Stage
🔄
14 transitions Status Changes
⚠️
16.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 90 days old
🚨
Primary Delay 7.1 days stuck in "Closed"
⏱️
Total Delay 16.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
1.0d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
18.7d / 1.0d SLA
WO Correction Needed
1.4d
Incomplete
0.4d
Billing Review
1.0d / 2.0d SLA
Ready to Bill
2.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

3/11/26 Ycampos - Placing WO in RTB to bill without nosecone pic.


3/10/26 Contacted IT to add checklist option into the WO. Perform checklist. Still missing nosecone photo


3/9/26 Ycampos - @Douglas Pearce​  Tech is stating he does not have the option to complete the checklist on this WO, please assist tech by reaching out to IT to see why this is happening. Placing WO in BR for now. BTW, tech is still missing Nosecone pic along with checklist but keeps not attaching the nosecone pic so it seems he does not have it. Please decide if we are to invoice without nosecone pic.CC: @Fady Messak


3/5/26 Ycampos - Missing Checklist and Nosecone Pic. If you do not have these speak with your supervisor for next steps.

PLEASE READ

This WO does not have a checklist integrated,

Proceed it to closing without. If flipping to correction add checklist option to complete.

🔧 Work Performed
GCX Advent 5G Nosecone Upgrade
🔍 Technician Findings
GCX Advent 5G Nosecone Upgrade
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts

Timeline

📋
▶
3 Work Order Created Feb 13, 10:29 AM
Work Order Created → Technician Assigned → Status: Assigned
👷
Technician Assigned by Ashley Luman
Technician: Derick Velazquez
👷
Status: Assigned by Ashley Luman
From: Entered
To: Assigned
Duration in Previous: 0m
⏱️
3x Labor Added Feb 13, 11:24 PM
Type: Labor, Travel
Status: Open
Qty: 1, 0.5, 38
✔️
Status: Completed by Derick Velazquez Feb 13, 11:45 PM
From: Assigned
To: Completed
Duration in Previous: 13h 15m
🏁
Status: Closed by Derick Velazquez Feb 14, 10:20 AM
From: Completed
To: Closed
Duration in Previous: 10h 35m
⚠️ 7.0 business days
✏️
Status: WO Correction Needed by Diane Patton Feb 24, 6:13 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 10d 7h
🏁
Status: Closed by Derick Velazquez Feb 25, 12:51 AM
From: WO Correction Needed
To: Closed
Duration in Previous: 6h 37m
⚠️ 7.0 business days
✏️
Status: WO Correction Needed by Yecenia Campos Mar 5, 8:04 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 8d 19h
⚠️
Status: Incomplete by Derick Velazquez Mar 6, 12:31 AM
From: WO Correction Needed
To: Incomplete
Duration in Previous: 4h 27m
🏁
Status: Closed by Derick Velazquez Mar 6, 1:04 AM
From: Incomplete
To: Closed
Duration in Previous: 32m
⏳ 2.0 business days
💵
Status: Billing Review by Yecenia Campos Mar 9, 10:31 PM
From: Closed
To: Billing Review
Duration in Previous: 3d 20h
⚠️
Status: Incomplete by Douglas Pearce Mar 10, 10:52 AM
From: Billing Review
To: Incomplete
Duration in Previous: 12h 21m
🏁
Status: Closed by Derick Velazquez Mar 10, 1:36 PM
From: Incomplete
To: Closed
Duration in Previous: 2h 43m
⏳ 2.0 business days
📄
Status: Ready to Bill by Yecenia Campos Mar 11, 11:40 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 10h
⏳ 2.0 business days
📨
Status: Invoice Pending by Diane Patton Mar 13, 5:59 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 1d 18h
💰
Status: Invoiced by Diane Patton Mar 13, 6:07 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 8m
🚨 19.7 business days
🧾
Invoice Created Apr 9, 12:42 PM
Invoice Number: SM-256547

Bottlenecks

Assigned
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Closed
Duration: 7.0 business days (threshold: 1.0 business days)
Exceeded by 6.0 business days
Closed
Duration: 7.1 business days (threshold: 1.0 business days)
Exceeded by 6.1 business days
Closed
Duration: 2.3 business days (threshold: 1.0 business days)
Exceeded by 1.3 business days
Closed
Duration: 2.3 business days (threshold: 1.0 business days)
Exceeded by 1.3 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Derick Velazquez
Scheduled
N/A
Created
Feb 13, 10:29 AM
Invoice #
SM-256547

Work Details (3)

Name Type Status Qty Amount Date
WL-03106167 Labor Open 1 $0.00 Feb 13, 11:24 PM
WL-03106168 Labor Open 0.5 $56.48 Feb 13, 11:24 PM
WL-03106169 Travel Open 38 $0.00 Feb 13, 11:24 PM

Details