Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01351564 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Orlando — 601 E Rollins St, Orlando FL, 32803

Feb 13, 2026 → May 19, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 30, 2026
✗ SLA Missed (13 biz days late)
Active: 66 biz days
🕐 Clock stopped: Invoiced (May 19, 2026)
▶ Clock Running
Status: Created
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 13 → Feb 14, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Completed
Feb 14 → Feb 14, 2026
0 business days (counted)
Running total: 0 of ? biz days used
6d
▶ Clock Running
Status: Closed
Feb 14 → Feb 24, 2026
6 business days (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: WO Correction Needed
Feb 24 → Feb 24, 2026
0 business days (counted)
Running total: 6 of ? biz days used
11d
▶ Clock Running
Status: Closed
Feb 24 → Mar 11, 2026
11 business days (counted)
Running total: 17 of ? biz days used
35d
▶ Clock Running
Status: Billing Review
Mar 11 → Apr 29, 2026
35 business days (counted)
Running total: 52 of ? biz days used
14d
▶ Clock Running
Status: Incomplete
Apr 29 → May 19, 2026
14 business days (counted)
Running total: 66 of ? biz days used
Created: Feb 13, 2026 Invoiced: May 19, 2026
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Feb 13 → Feb 13 Created ▶ Running 0 0
Feb 13 → Feb 14 Assigned ▶ Running 0 0
Feb 14 → Feb 14 Completed ▶ Running 0 0
Feb 14 → Feb 24 Closed ▶ Running 6 6
Feb 24 → Feb 24 WO Correction Needed ▶ Running 0 6
Feb 24 → Mar 11 Closed ▶ Running 11 17
Mar 11 → Apr 29 Billing Review ▶ Running 35 52
Apr 29 → May 19 Incomplete ▶ Running 14 66
Dispatch 0.0d
Coordinators 1.0d
Incomplete 14.3d (excluded)
Billing 42.6d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
1.0 days
Over SLA
Incomplete (excluded from total)
14.3 days
Billing
42.6 days
Over SLA
Created: Feb 13, 2026 Due: Apr 30, 2026 Completed: May 19, 2026 (18 days late)
📅
67.0 days Total Age
⏱️
36.0d in Billing Review Longest Stage
🔄
11 transitions Status Changes
⚠️
70.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 181 days old
🚨
Primary Delay 36.0 days stuck in "Billing Review"
⏱️
Total Delay 70.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
1.0d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
35.0d / 1.0d SLA
WO Correction Needed
0.1d
Billing Review
36.0d / 2.0d SLA
Incomplete
14.3d
Ready to Bill
3.5d / 1.0d SLA
Invoice Pending
3.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

6/12/26 DVELAZQUEZ ATTACHED CORRECT NOSECONE PHOTO SN:JC12540-5405-003255

🔧 Work Performed
GCX Advent 5G Nosecone Upgrade
🔍 Technician Findings
GCX Advent 5G Nosecone Upgrade
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts

Timeline

📋
▶
3 Work Order Created Feb 13, 10:34 AM
Work Order Created → Technician Assigned → Status: Assigned
👷
Technician Assigned by Ashley Luman
Technician: a0hVU0000013PEDYA2, Derick Velazquez
👷
Status: Assigned by Ashley Luman
From: Entered
To: Assigned
Duration in Previous: 0m
⏱️
Labor Added Feb 13, 11:40 PM
Type: Labor
Status: Open
Qty: 0.5
✔️
Status: Completed by Derick Velazquez Feb 13, 11:46 PM
From: Assigned
To: Completed
Duration in Previous: 13h 11m
🏁
Status: Closed by Derick Velazquez Feb 14, 10:50 AM
From: Completed
To: Closed
Duration in Previous: 11h 4m
⚠️ 6.0 business days
✏️
Status: WO Correction Needed by Diane Patton Feb 24, 6:12 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 10d 7h
🏁
Status: Closed by Derick Velazquez Feb 24, 6:53 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 41m
🚨 10.6 business days
💵
Status: Billing Review by Yecenia Campos Mar 11, 12:25 AM
From: Closed
To: Billing Review
Duration in Previous: 14d 4h
🚨 36.0 business days
⚠️
Status: Incomplete by Diane Patton Apr 29, 5:12 PM
From: Billing Review
To: Incomplete
Duration in Previous: 49d 16h
🚨 14.8 business days
🏁
Status: Closed by Derick Velazquez May 19, 4:17 PM
From: Incomplete
To: Closed
Duration in Previous: 19d 23h
🚨 19.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Jun 15, 3:39 PM
From: Closed
To: Ready to Bill
Duration in Previous: 26d 23h
⏳ 4.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Jun 19, 3:40 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 4d 0h
⏳ 3.0 business days
💰
▶
2 Status: Invoiced Jun 24, 1:08 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-265242

Bottlenecks

Assigned
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Closed
Duration: 6.0 business days (threshold: 1.0 business days)
Exceeded by 5.0 business days
Closed
Duration: 10.6 business days (threshold: 1.0 business days)
Exceeded by 9.6 business days
Billing Review
Duration: 36.0 business days (threshold: 2.0 business days)
Exceeded by 34.0 business days
Closed
Duration: 18.5 business days (threshold: 1.0 business days)
Exceeded by 17.5 business days
Ready to Bill
Duration: 3.5 business days (threshold: 1.0 business days)
Exceeded by 2.5 business days
Invoice Pending
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Derick Velazquez
Scheduled
N/A
Created
Feb 13, 10:34 AM
Invoice #
SM-265242

Work Details (1)

Name Type Status Qty Amount Date
WL-03106184 Labor Open 0.5 $56.48 Feb 13, 11:40 PM

Details