Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PC
SLA Clock
Per client agreement · Target: Apr 30, 2026
✗ SLA Missed (13 biz days late)
🕐 Clock stopped: Invoiced (May 19, 2026)
▶ Clock Running
Status: Created
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 13 → Feb 14, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Completed
Feb 14 → Feb 14, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Closed
Feb 14 → Feb 17, 2026
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: WO Correction Needed
Feb 17 → Feb 18, 2026
1 business day (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Incomplete
Feb 18 → Feb 18, 2026
0 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Closed
Feb 18 → Feb 24, 2026
4 business days (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: WO Correction Needed
Feb 24 → Feb 24, 2026
0 business days (counted)
Running total: 6 of ? biz days used
7d
▶ Clock Running
Status: Closed
Feb 24 → Mar 5, 2026
7 business days (counted)
Running total: 13 of ? biz days used
▶ Clock Running
Status: WO Correction Needed
Mar 5 → Mar 5, 2026
0 business days (counted)
Running total: 13 of ? biz days used
▶ Clock Running
Status: Closed
Mar 5 → Mar 12, 2026
5 business days (counted)
Running total: 18 of ? biz days used
▶ Clock Running
Status: Ready to Bill
Mar 12 → Mar 12, 2026
0 business days (counted)
Running total: 18 of ? biz days used
34d
▶ Clock Running
Status: Billing Review
Mar 12 → Apr 29, 2026
34 business days (counted)
Running total: 52 of ? biz days used
14d
▶ Clock Running
Status: Incomplete
Apr 29 → May 19, 2026
14 business days (counted)
Running total: 66 of ? biz days used
Created: Feb 13, 2026
Invoiced: May 19, 2026
Show SLA Clock Detail (14 periods)
| Period |
Status |
Clock |
Biz Days |
Running Total |
| Feb 13 → Feb 13 |
Created |
▶ Running
|
0 |
0 |
| Feb 13 → Feb 14 |
Assigned |
▶ Running
|
0 |
0 |
| Feb 14 → Feb 14 |
Completed |
▶ Running
|
0 |
0 |
| Feb 14 → Feb 17 |
Closed |
▶ Running
|
1 |
1 |
| Feb 17 → Feb 18 |
WO Correction Needed |
▶ Running
|
1 |
2 |
| Feb 18 → Feb 18 |
Incomplete |
▶ Running
|
0 |
2 |
| Feb 18 → Feb 24 |
Closed |
▶ Running
|
4 |
6 |
| Feb 24 → Feb 24 |
WO Correction Needed |
▶ Running
|
0 |
6 |
| Feb 24 → Mar 5 |
Closed |
▶ Running
|
7 |
13 |
| Mar 5 → Mar 5 |
WO Correction Needed |
▶ Running
|
0 |
13 |
| Mar 5 → Mar 12 |
Closed |
▶ Running
|
5 |
18 |
| Mar 12 → Mar 12 |
Ready to Bill |
▶ Running
|
0 |
18 |
| Mar 12 → Apr 29 |
Billing Review |
▶ Running
|
34 |
52 |
| Apr 29 → May 19 |
Incomplete |
▶ Running
|
14 |
66 |
Incomplete
14.5d (excluded)
✗ SLA Missed
Coordinators
1.0 days
Over SLA
Incomplete (excluded from total)
14.5 days
Billing
42.0 days
Over SLA
Created: Feb 13, 2026
Due: Apr 30, 2026
Completed: May 19, 2026 (18 days late)
⏱️
34.8d in Billing Review
Longest Stage
🔄
16 transitions
Status Changes
⚠️
68.6d over
Total Delay
📦
0 orders, 0 quotes
Parts & Quotes
AI Analysis
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Generating AI analysis...
🚨
Primary Delay
34.8 days stuck in "Billing Review"
⏱️
Total Delay
68.6 business days over SLA thresholds
SLA vs Actual Time by Status
Completed
0.0d
/ 1.0d SLA
WO Correction Needed
0.6d
Billing Review
34.8d
/ 2.0d SLA
Ready to Bill
3.6d
/ 1.0d SLA
Invoice Pending
3.0d
/ 2.0d SLA
💬 Activities, Notes & Communications
🔒
Internal CSA Notes
6/12/2026 DVELAZQUEZ ATTACHED CORRECT NOSECONE PHOTO SN: JC12545-5405-003858
🔧
Work Performed
GCX Advent 5G Nosecone Upgrade
🔍
Technician Findings
GCX Advent 5G Nosecone Upgrade
⚠️
Problem Description
GCX Advent 5G Nosecone Upgrade
📄
Description
Jaco EVO Series Medical Carts
Jun 21, 2026 8:40am
@Diane Patton @Yecenia Campos this can be invoiced. The nosecone has been corrected.
JPG
JC12545-5405-003858
Jun 12, 2026
Timeline
📋
👷
Technician:
Derick Velazquez
👷
From:
Entered
To:
Assigned
Duration in Previous:
0m
⏱️
Type:
Labor
Status:
Open
Qty:
0.5
✔️
From:
Assigned
To:
Completed
Duration in Previous:
13h 9m
🏁
From:
Completed
To:
Closed
Duration in Previous:
11h 4m
✏️
From:
Closed
To:
WO Correction Needed
Duration in Previous:
3d 6h
⚠️
From:
WO Correction Needed
To:
Incomplete
Duration in Previous:
2h 10m
🏁
From:
Incomplete
To:
Closed
Duration in Previous:
1h 18m
✏️
From:
Closed
To:
WO Correction Needed
Duration in Previous:
6d 21h
🏁
From:
WO Correction Needed
To:
Closed
Duration in Previous:
56m
✏️
From:
Closed
To:
WO Correction Needed
Duration in Previous:
8d 20h
🏁
From:
WO Correction Needed
To:
Closed
Duration in Previous:
2h 3m
📄
From:
Closed, Ready to Bill
To:
Ready to Bill, Billing Review
Duration in Previous:
6d 20h, 0m
⚠️
From:
Billing Review
To:
Incomplete
Duration in Previous:
48d 3h
🏁
From:
Incomplete
To:
Closed
Duration in Previous:
19d 23h
📄
From:
Closed
To:
Ready to Bill
Duration in Previous:
26d 23h
📨
From:
Ready to Bill
To:
Invoice Pending
Duration in Previous:
4d 0h
💰
🧾
Invoice Number:
SM-265242
Bottlenecks
Assigned
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Closed
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Closed
Duration: 7.0 business days (threshold: 1.0 business days)
Exceeded by 6.0 business days
Closed
Duration: 5.3 business days (threshold: 1.0 business days)
Exceeded by 4.3 business days
Billing Review
Duration: 34.8 business days (threshold: 2.0 business days)
Exceeded by 32.8 business days
Closed
Duration: 18.5 business days (threshold: 1.0 business days)
Exceeded by 17.5 business days
Ready to Bill
Duration: 3.6 business days (threshold: 1.0 business days)
Exceeded by 2.6 business days
Invoice Pending
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
ℹ️ Work Order Details
Technician
Derick Velazquez
Work Details (1)
| Name |
Type |
Status |
Qty |
Amount |
Date |
| WL-03106185 |
Labor |
Open |
0.5 |
$56.48 |
Feb 13, 11:41 PM |