Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01351566 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Orlando — 601 E Rollins St, Orlando FL, 32803

Feb 13, 2026 → Feb 17, 2026

🔴 Behind
PC Per client agreement
Target: Apr 30, 2026
⚠ 14d overdue
Dispatch 0.0d
Coordinators 1.0d
Incomplete 0.2d (excluded)
Billing 35.4d
⚠ Overdue
Dispatch
0.0 days
Coordinators
1.0 days
Over SLA
Incomplete (excluded from total)
0.2 days
Billing
35.4 days
Over SLA
Created: Feb 13, 2026 Due: Apr 30, 2026 (15 days overdue)
📅
3.2 days Total Age
⏱️
34.8d in Billing Review Longest Stage
🔄
12 transitions Status Changes
⚠️
48.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Behind Schedule - Needs Attention
Incomplete • 90 days old
🚨
Primary Delay 34.8 days stuck in "Billing Review"
⏱️
Total Delay 48.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
1.0d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
19.3d / 1.0d SLA
WO Correction Needed
0.6d
Incomplete
0.2d
Billing Review
34.8d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

4/29/26 DPatton - Duplicate nosecone JC12549-5405-004835 (same as WO 1321755)

3/12/26 Ycampos - Placing WO in BR for supervisor to assist tech. WO has been placed in WOC several times. This WO has a duplicate Nosecone SN JC12549-5405-004835 that was added on WO-01321755 and has already been invoiced.


3/5/26 Uploaded nosecone photo and recheck the checlist


3/5/26 Dpatton - Missing photo of SN. Duplicate JC12549-5405-004836 (see WO 1321768)

🔧 Work Performed
GCX Advent 5G Nosecone Upgrade
🔍 Technician Findings
GCX Advent 5G Nosecone Upgrade
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts

Timeline

📋
▶
3 Work Order Created Feb 13, 10:36 AM
Work Order Created → Technician Assigned → Status: Assigned
👷
Technician Assigned by Ashley Luman
Technician: Derick Velazquez
👷
Status: Assigned by Ashley Luman
From: Entered
To: Assigned
Duration in Previous: 0m
⏱️
Labor Added Feb 13, 11:41 PM
Type: Labor
Status: Open
Qty: 0.5
✔️
Status: Completed by Derick Velazquez Feb 13, 11:46 PM
From: Assigned
To: Completed
Duration in Previous: 13h 9m
🏁
Status: Closed by Derick Velazquez Feb 14, 10:50 AM
From: Completed
To: Closed
Duration in Previous: 11h 4m
⏳ 2.0 business days
✏️
Status: WO Correction Needed by Diane Patton Feb 17, 5:12 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 3d 6h
⚠️
Status: Incomplete by Derick Velazquez Feb 17, 7:23 PM
From: WO Correction Needed
To: Incomplete
Duration in Previous: 2h 10m
🏁
Status: Closed by Derick Velazquez Feb 17, 8:42 PM
From: Incomplete
To: Closed
Duration in Previous: 1h 18m
⚠️ 5.4 business days
✏️
Status: WO Correction Needed by Diane Patton Feb 24, 5:52 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 6d 21h
🏁
Status: Closed by Derick Velazquez Feb 24, 6:48 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 56m
⚠️ 7.6 business days
✏️
Status: WO Correction Needed by Diane Patton Mar 5, 2:52 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 8d 20h
🏁
Status: Closed by Derick Velazquez Mar 5, 4:56 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 2h 3m
⚠️ 5.9 business days
📄
Status: Ready to Bill by Yecenia Campos Mar 12, 1:56 PM
From: Closed, Ready to Bill
To: Ready to Bill, Billing Review
Duration in Previous: 6d 20h, 0m
🚨 35.0 business days
⚠️
Status: Incomplete by Diane Patton Apr 29, 5:10 PM
From: Billing Review
To: Incomplete
Duration in Previous: 48d 3h

Bottlenecks

Assigned
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Closed
Duration: 7.0 business days (threshold: 1.0 business days)
Exceeded by 6.0 business days
Closed
Duration: 5.3 business days (threshold: 1.0 business days)
Exceeded by 4.3 business days
Billing Review
Duration: 34.8 business days (threshold: 2.0 business days)
Exceeded by 32.8 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Incomplete
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Derick Velazquez
Scheduled
N/A
Created
Feb 13, 10:36 AM
Invoice #
N/A

Work Details (1)

Name Type Status Qty Amount Date
WL-03106185 Labor Open 0.5 $56.48 Feb 13, 11:41 PM

Details