Created: Feb 13, 2026
Due: Feb 20, 2026
Completed: Feb 20, 2026 (on time)
📅
6.0 daysTotal Age
⏱️
7.7d in ClosedLongest Stage
🔄
6 transitionsStatus Changes
⚠️
12.2d overTotal Delay
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0 orders, 0 quotesParts & Quotes
📝
3 linesWork Details
🏠
2 visitsOn-Site Trips
📋
CoordinatorScheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1Feb 13, 2026
Visit 2Feb 20, 2026
AI Analysis
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Completed with significant delays
Invoiced • 90 days old
🚨
Primary Delay7.7 days stuck in "Closed"
⏱️
Total Delay12.2 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
6.0d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
7.7d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
2/13: troubleshot to foot end coupler making clicking noise - could not recreate issue otherwise - will need to investigate further - could be motor coupler
🔧Work Performed
Replaced 4 Hi-Lo bushings. Tested and observed proper operations. P/N 3005200255 unable to add to parts used Not in servicemax
🔍Technician Findings
4 bushings worn on Hi-Lo.
⚠️Problem Description
repair request
note on bed states "bed randomly does not go up/down"
Sebzda, Matthew
📄Description
Bed, Electric
Mar 3, 2026 9:06am
@Matthew Sebzda please choose part# New Part needed if you can't find one moving forward. I have added part to WO.
Timeline
📋
▶
2
Work Order Created Feb 13, 11:02 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Status: Assigned Feb 13, 11:21 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Abby Jinerson
Technician:a0hVU000005FnOvYAK, Matthew Sebzda
⏱️
Labor Added Feb 13, 1:07 PM
Type:Labor
Status:Open
Qty:0.25
⚠️6.0 business days
⏱️
▶
3
Labor Added Feb 20, 1:06 PM
Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Joe Evans
From:Assigned
To:Completed
Duration in Previous:7d 1h
🏁
Status: Closed by Joe Evans
From:Completed
To:Closed
Duration in Previous:1m
⚠️8.0 business days
🔩
▶
2
Parts Added Mar 3, 9:04 AM
Parts Added → Status: Ready to Bill
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Status: Ready to Bill by Hannah Shaw
From:Closed
To:Ready to Bill
Duration in Previous:10d 19h
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Status: Invoice Pending by Hannah ShawMar 3, 10:53 AM
From:Ready to Bill, Invoice Pending
To:Invoice Pending, Invoiced
Duration in Previous:1h 48m, 0m
🚨52.9 business days
🧾
Invoice Created May 14, 8:00 AM
Invoice Number:SM-255437
Bottlenecks
Assigned
Duration: 6.0 business days (threshold: 4.0 business hours)
Exceeded by 5.5 business days
Closed
Duration: 7.7 business days (threshold: 1.0 business days)