5 business days from creation · Target: Feb 23, 2026
✓ SLA Met (1 biz days early)
Active: 4 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Feb 20, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
4d
▶ Clock Running
Status: Assigned
Feb 13 → Feb 20, 2026
4 business days (counted)
Running total: 4 of 5 biz days used
Created: Feb 13, 2026Completed: Feb 20, 2026
Business Days Used4 / 5
05d budget
Show SLA Clock Detail (3 periods)
Period
Status
Clock
Biz Days
Running Total
Feb 13 → Feb 13
Created
▶ Running
0
0 / 5
Feb 13 → Feb 13
Ready for Scheduling
▶ Running
0
0 / 5
Feb 13 → Feb 20
Assigned
▶ Running
4
4 / 5
Dispatch0.0d
Coordinators5.0d
Field Work0.0d
Billing0.2d
✓ SLA Met
Dispatch
0.0 days
Coordinators
5.0 days
Over SLA
Field Work
0.0 days
Billing
0.2 days
Created: Feb 13, 2026
Due: Feb 20, 2026
Completed: Feb 20, 2026 (on time)
📅
5.0 daysTotal Age
⏱️
7.7d in ClosedLongest Stage
🔄
6 transitionsStatus Changes
⚠️
11.2d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
3 linesWork Details
🏠
2 visitsOn-Site Trips
📋
CoordinatorScheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1Feb 13, 2026
Visit 2Feb 20, 2026
AI Analysis
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Generating AI analysis...
Completed with significant delays
Invoiced • 181 days old
🚨
Primary Delay7.7 days stuck in "Closed"
⏱️
Total Delay11.2 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
5.0d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
7.7d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
2/13: troubleshot to foot end coupler making clicking noise - could not recreate issue otherwise - will need to investigate further - could be motor coupler
🔧Work Performed
Replaced 4 Hi-Lo bushings. Tested and observed proper operations. P/N 3005200255 unable to add to parts used Not in servicemax
🔍Technician Findings
4 bushings worn on Hi-Lo.
⚠️Problem Description
repair request
note on bed states "bed randomly does not go up/down"
Sebzda, Matthew
📄Description
Bed, Electric
Mar 3, 2026 9:06am
@Matthew Sebzda please choose part# New Part needed if you can't find one moving forward. I have added part to WO.
Timeline
📋
▶
2
Work Order Created Feb 13, 11:02 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Status: Assigned Feb 13, 11:21 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Abby Jinerson
Technician:a0hVU000005FnOvYAK, Matthew Sebzda
⏱️
Labor Added Feb 13, 1:07 PM
Type:Labor
Status:Open
Qty:0.25
⚠️5.0 business days
⏱️
▶
3
Labor Added Feb 20, 1:06 PM
Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Joe Evans
From:Assigned
To:Completed
Duration in Previous:7d 1h
🏁
Status: Closed by Joe Evans
From:Completed
To:Closed
Duration in Previous:1m
⚠️8.0 business days
🔩
▶
2
Parts Added Mar 3, 9:04 AM
Parts Added → Status: Ready to Bill
📄
Status: Ready to Bill by Hannah Shaw
From:Closed
To:Ready to Bill
Duration in Previous:10d 19h
📨
Status: Invoice Pending by Hannah ShawMar 3, 10:53 AM
From:Ready to Bill, Invoice Pending
To:Invoice Pending, Invoiced
Duration in Previous:1h 48m, 0m
🚨74.9 business days
🧾
Invoice Created Jun 16, 8:00 AM
Invoice Number:SM-255437
Bottlenecks
Assigned
Duration: 5.0 business days (threshold: 4.0 business hours)
Exceeded by 4.5 business days
Closed
Duration: 7.7 business days (threshold: 1.0 business days)