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← WO Overview

WO-01351577 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 ROPER HOSPITAL — 316 Calhoun Street, Charleston SC, 29401

Feb 13, 2026 → Mar 23, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Feb 23, 2026
✗ SLA Missed (6 biz days late)
Active: 11 biz days
Paused: 15 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Mar 24, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
11d
▶ Clock Running
Status: Assigned
Feb 13 → Mar 3, 2026
11 business days (counted)
Running total: 11 of 5 biz days used
⏸9d
⏸ Clock Paused
Status: Awaiting Parts
Mar 3 → Mar 16, 2026
9 business days (not counted)
▶ Clock Running
Status: Assigned
Mar 16 → Mar 16, 2026
0 business days (counted)
Running total: 11 of 5 biz days used
⏸6d
⏸ Clock Paused
Status: Awaiting Parts
Mar 16 → Mar 24, 2026
6 business days (not counted)
Created: Feb 13, 2026 Completed: Mar 24, 2026
Business Days Used 11 / 5
0 5d budget +6d over
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Feb 13 → Feb 13 Created ▶ Running 0 0 / 5
Feb 13 → Feb 13 Ready for Scheduling ▶ Running 0 0 / 5
Feb 13 → Mar 3 Assigned ▶ Running 11 11 / 5
Mar 3 → Mar 16 Awaiting Parts ⏸ Paused 9 —
Mar 16 → Mar 16 Assigned ▶ Running 0 11 / 5
Mar 16 → Mar 24 Awaiting Parts ⏸ Paused 6 —
Dispatch 0.0d
Material Management 15.8d
Coordinators 12.1d
Field Work 0.0d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
15.8 days
Over SLA
Coordinators
12.1 days
Over SLA
Field Work
0.0 days
Billing
0.0 days
Created: Feb 13, 2026 Due: Feb 20, 2026 Completed: Mar 24, 2026 (31 days late)
📅
26.1 days Total Age
⏱️
12.0d in Assigned Longest Stage
🔄
9 transitions Status Changes
⚠️
25.2d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
10 lines Work Details
🚩
4 visits On-Site Trips
📋
Coordinator Scheduling
🚩
4 On-Site Visits
4 on-site visits — why were multiple trips needed?
Visit 1 Feb 13, 2026
Visit 2 Mar 2, 2026
Visit 3 Mar 3, 2026
Visit 4 Mar 23, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 182 days old
🚨
Primary Delay 12.0 days stuck in "Assigned"
⏱️
Total Delay 25.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
12.0d / 0.5d SLA
Awaiting Parts
15.8d / 3.0d SLA
Completed
0.0d / 1.0d SLA
Closed
5.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
PO received - GE PO# 4010596307HTM
🔧 Work Performed
2/13: reset all settings for bed - error 304 present indicating foot rt siderail sw replacement - PO required for footboard and sw 3/3: replaced foot rt siderail sw - ordered foot board
🔍 Technician Findings
2/13: found unit w/ footboard cracked and hi/lo function inop - all bed settings were cleared
⚠️ Problem Description
Matthew Sebzda: out of scope repair/physical damage footboard cracked
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Feb 13, 11:11 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 3m
👷
▶
2 Technician Assigned Feb 13, 11:21 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 5m
⏱️
Labor Added Feb 13, 1:13 PM
Type: Labor
Status: Open
Qty: 1
🚨 12.0 business days
⏱️
2x Labor Added Mar 3, 8:50 AM
Type: Labor, Expenses
Status: Open
Qty: 7, 1
📦
▶
2 Parts Requested Mar 3, 1:10 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Matthew Sebzda
From: Assigned
To: Awaiting Parts
Duration in Previous: 18d 1h
⏱️
Labor Added Mar 3, 4:39 PM
Type: Labor
Status: Open
Qty: 0.5
💵
Expenses Added Mar 4, 4:30 PM
Type: Expenses
Status: Open
Qty: 1
⚠️ 8.9 business days
👷
▶
2 Status: Assigned Mar 16, 9:49 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Mark Franks
Technician: Ray-Anthony Alston
📦
Status: Awaiting Parts by Mark Franks Mar 16, 10:30 AM
From: Assigned
To: Awaiting Parts
Duration in Previous: 41m
⚠️ 6.0 business days
⏱️
3x Labor Added Mar 23, 8:20 PM
Type: Labor, Travel
Status: Open
Qty: 1, 23.8
✔️
Status: Completed by Ray-Anthony Alston Mar 23, 8:26 PM
From: Awaiting Parts
To: Completed
Duration in Previous: 7d 9h
💵
▶
2 2x Expenses Added Mar 23, 8:37 PM
2x Expenses Added → Status: Closed
🏁
Status: Closed by Ray-Anthony Alston
From: Completed
To: Closed
Duration in Previous: 15m
⚠️ 5.4 business days
📄
▶
2 Status: Ready to Bill Mar 30, 6:05 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
⚠️ 6.7 business days
🧾
Invoice Created Apr 7, 4:08 PM
Invoice Number: SM-257846

Bottlenecks

Assigned
Duration: 12.0 business days (threshold: 4.0 business hours)
Exceeded by 11.5 business days
Awaiting Parts
Duration: 9.7 business days (threshold: 3.0 business days)
Exceeded by 6.7 business days
Awaiting Parts
Duration: 6.1 business days (threshold: 3.0 business days)
Exceeded by 3.1 business days
Closed
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days

🔗 Related Artifacts

📦
Parts Order 00091416
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Ray-Anthony Alston
Scheduled
N/A
Created
Feb 13, 11:11 AM
Invoice #
SM-257846

Work Details (10)

Name Type Status Qty Amount Date
WL-03105132 Labor Open 1 $95.00 Feb 13, 1:13 PM
WL-03127461 Labor Open 7 $0.00 Mar 3, 8:50 AM
WL-03127462 Expenses Open 1 $0.00 Mar 3, 8:50 AM
WL-03128412 Labor Open 0.5 $47.50 Mar 3, 4:39 PM
WL-03130260 Expenses Open 1 $0.00 Mar 4, 4:30 PM
WL-03156200 Labor Open 1 $0.00 Mar 23, 8:20 PM
WL-03156201 Labor Open 1 $95.00 Mar 23, 8:20 PM
WL-03156202 Travel Open 23.8 $0.00 Mar 23, 8:20 PM
WL-03156212 Expenses Open 1 $0.00 Mar 23, 8:37 PM
WL-03156213 Parts Open 1 $313.18 Mar 23, 8:37 PM

Details