Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01351578 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 UC HEALTH WEST CHESTER HOSPITAL — 7700 UNIVERSITY DR, West Chester OH, 45069

Feb 13, 2026 → Jun 5, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Feb 23, 2026
✗ SLA Missed (2 biz days late)
Active: 7 biz days
Paused: 71 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Jun 5, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Assigned
Feb 13 → Feb 18, 2026
2 business days (counted)
Running total: 2 of 5 biz days used
⏸71d
⏸ Clock Paused
Status: Awaiting Parts
Feb 18 → May 29, 2026
71 business days (not counted)
▶ Clock Running
Status: Reschedule
May 29 → Jun 5, 2026
5 business days (counted)
Running total: 7 of 5 biz days used
Created: Feb 13, 2026 Completed: Jun 5, 2026
Business Days Used 7 / 5
0 5d budget +2d over
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Feb 13 → Feb 13 Created ▶ Running 0 0 / 5
Feb 13 → Feb 13 Ready for Scheduling ▶ Running 0 0 / 5
Feb 13 → Feb 18 Assigned ▶ Running 2 2 / 5
Feb 18 → May 29 Awaiting Parts ⏸ Paused 71 —
May 29 → Jun 5 Reschedule ▶ Running 5 7 / 5
Dispatch 0.0d
Material Management 72.0d
Coordinators 9.0d
Billing 11.5d
✗ SLA Missed
Dispatch
0.0 days
Material Management
72.0 days
Over SLA
Coordinators
9.0 days
Over SLA
Billing
11.5 days
Over SLA
Created: Feb 13, 2026 Due: Feb 20, 2026 Completed: Jun 5, 2026 (104 days late)
📅
79.0 days Total Age
⏱️
72.0d in Awaiting Parts Longest Stage
🔄
8 transitions Status Changes
⚠️
92.6d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 181 days old
🚨
Primary Delay 72.0 days stuck in "Awaiting Parts"
⏱️
Total Delay 92.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
2.9d / 0.5d SLA
Awaiting Parts
72.0d / 3.0d SLA
Reschedule
6.0d / 2.0d SLA
Closed
8.8d / 1.0d SLA
Billing Review
11.4d / 2.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

PO # 4010591394HTM

🔧 Work Performed
4mar2026 fjackson parts look up, quote, replaced right gci pod, verified all functions , returned bed to floor for use
🔍 Technician Findings
right gci not working
⚠️ Problem Description
Robert Jackson: po request for right gci pod unresponsive

Timeline

📋
▶
2 Work Order Created Feb 13, 11:11 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 3m
👷
▶
2 Technician Assigned Feb 13, 11:49 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 34m
⏳ 3.0 business days
📦
▶
2 Parts Requested Feb 18, 9:56 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Robert Jackson
From: Assigned
To: Awaiting Parts
Duration in Previous: 4d 22h
🚨 13.0 business days
⏱️
3x Labor Added Mar 6, 3:06 PM
Type: Labor, Travel
Status: Open
Qty: 0.5, 2, 28
🚨 60.0 business days
🔩
▶
2 2x Parts Added May 29, 9:57 AM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Audrey Tharp
From: Awaiting Parts
To: Reschedule
Duration in Previous: 99d 23h
⚠️ 6.0 business days
✔️
Status: Completed by Robert Jackson Jun 5, 1:41 PM
From: Reschedule, Completed
To: Completed, Closed
Duration in Previous: 7d 3h, 0m
⚠️ 9.0 business days
💵
Status: Billing Review by Hannah Shaw Jun 17, 4:30 PM
From: Closed
To: Billing Review
Duration in Previous: 12d 2h
🚨 11.9 business days
📄
Status: Ready to Bill by Hannah Shaw Jul 6, 4:36 PM
From: Billing Review, Ready to Bill
To: Ready to Bill, Invoice Pending
Duration in Previous: 19d 0h, 0m
💰
Status: Invoiced by Hannah Shaw Jul 6, 4:47 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 10m
🧾
Invoice Created Jul 7, 8:00 AM
Invoice Number: SM-266524

Bottlenecks

Assigned
Duration: 2.9 business days (threshold: 4.0 business hours)
Exceeded by 2.4 business days
Awaiting Parts
Duration: 72.0 business days (threshold: 3.0 business days)
Exceeded by 69.0 business days
Reschedule
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days
Closed
Duration: 8.8 business days (threshold: 1.0 business days)
Exceeded by 7.8 business days
Billing Review
Duration: 11.4 business days (threshold: 2.0 business days)
Exceeded by 9.4 business days

🔗 Related Artifacts

📦
Parts Order 00090591
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Franco Jackson
Scheduled
N/A
Created
Feb 13, 11:11 AM
Invoice #
SM-266524

Work Details (5)

Name Type Status Qty Amount Date
WL-03133913 Labor Open 0.5 $0.00 Mar 6, 3:06 PM
WL-03133914 Labor Open 2 $190.00 Mar 6, 3:06 PM
WL-03133915 Travel Open 28 $0.00 Mar 6, 3:06 PM
WL-03241678 Parts Open 1 $914.14 May 29, 9:57 AM
WL-03241679 Expenses Open 1 $0.00 May 29, 9:57 AM

Details