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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01351579 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 ROPER HOSPITAL — 316 Calhoun Street, Charleston SC, 29401

Feb 13, 2026 → Mar 23, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Feb 23, 2026
✗ SLA Missed (18 biz days late)
Active: 23 biz days
Paused: 3 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Mar 24, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
4d
▶ Clock Running
Status: Assigned
Feb 13 → Feb 20, 2026
4 business days (counted)
Running total: 4 of 5 biz days used
⏸3d
⏸ Clock Paused
Status: Awaiting Parts
Feb 20 → Feb 25, 2026
3 business days (not counted)
12d
▶ Clock Running
Status: Reschedule
Feb 25 → Mar 13, 2026
12 business days (counted)
Running total: 16 of 5 biz days used
7d
▶ Clock Running
Status: Assigned
Mar 13 → Mar 24, 2026
7 business days (counted)
Running total: 23 of 5 biz days used
Created: Feb 13, 2026 Completed: Mar 24, 2026
Business Days Used 23 / 5
0 5d budget +18d over
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Feb 13 → Feb 13 Created ▶ Running 0 0 / 5
Feb 13 → Feb 13 Ready for Scheduling ▶ Running 0 0 / 5
Feb 13 → Feb 20 Assigned ▶ Running 4 4 / 5
Feb 20 → Feb 25 Awaiting Parts ⏸ Paused 3 —
Feb 25 → Mar 13 Reschedule ▶ Running 12 16 / 5
Mar 13 → Mar 24 Assigned ▶ Running 7 23 / 5
Dispatch 0.0d
Material Management 3.7d
Coordinators 24.7d
Billing 1.3d
✗ SLA Missed
Dispatch
0.0 days
Material Management
3.7 days
Over SLA
Coordinators
24.7 days
Over SLA
Billing
1.3 days
Over SLA
Created: Feb 13, 2026 Due: Feb 20, 2026 Completed: Mar 24, 2026 (31 days late)
📅
26.1 days Total Age
⏱️
12.7d in Reschedule Longest Stage
🔄
8 transitions Status Changes
⚠️
26.7d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
10 lines Work Details
🚩
4 visits On-Site Trips
📋
Coordinator Scheduling
🚩
4 On-Site Visits (1 reschedule)
4 on-site visits — why were multiple trips needed?
Visit 1 Feb 13, 2026
Visit 2 Feb 20, 2026
Visit 3 Mar 17, 2026
Visit 4 Mar 23, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 182 days old
🚨
Primary Delay 12.7 days stuck in "Reschedule"
⏱️
Total Delay 26.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
12.1d / 0.5d SLA
Awaiting Parts
3.7d / 3.0d SLA
Reschedule
12.7d / 2.0d SLA
Closed
5.0d / 1.0d SLA
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
2/13: troubleshot to foot-end lift motor coupler 2/20 JE Replaced coupler and conducted further eval. Ordered potentiometers. 3/17 MS Replaced foot end motor coupler and foot end potentiometer. Will need to be assessed further.
🔧 Work Performed
Replaced coupling and bushings.
🔍 Technician Findings
Coupler worn. Potentiometer not reading.
⚠️ Problem Description
Matthew Sebzda: repair request foot-end hi/lo inop
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Feb 13, 11:11 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 3m
👷
▶
2 Technician Assigned Feb 13, 11:21 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 6m
⏱️
Labor Added Feb 13, 1:09 PM
Type: Labor
Status: Open
Qty: 0.25
⚠️ 5.0 business days
📦
▶
2 Parts Requested Feb 20, 1:36 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Joe Evans
From: Assigned
To: Awaiting Parts
Duration in Previous: 7d 2h
⏱️
2x Labor Added Feb 20, 2:06 PM
Type: Labor, Parts
Status: Open
Qty: 2, 1
⏳ 4.0 business days
🔩
▶
2 3x Parts Added Feb 25, 1:38 PM
3x Parts Added → Status: Reschedule
🔄
Status: Reschedule by John Rolston
From: Awaiting Parts
To: Reschedule
Duration in Previous: 5d 0h
🚨 13.0 business days
👷
▶
2 Technician Assigned Mar 13, 11:33 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Reschedule
To: Assigned
Duration in Previous: 15d 20h
⏳ 3.0 business days
⏱️
2x Labor Added Mar 17, 2:38 PM
Type: Labor
Status: Open
Qty: 1, 0.5
💵
Expenses Added Mar 17, 5:18 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 4.8 business days
⏱️
▶
2 Labor Added Mar 23, 8:47 PM
Labor Added → Status: Completed
✔️
Status: Completed by Ray-Anthony Alston
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 10d 9h, 0m
⚠️ 5.4 business days
📄
Status: Ready to Bill by Hannah Shaw Mar 30, 5:58 PM
From: Closed
To: Ready to Bill
Duration in Previous: 6d 21h
📨
▶
2 Status: Invoice Pending Mar 31, 12:33 PM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-257903

Bottlenecks

Assigned
Duration: 5.0 business days (threshold: 4.0 business hours)
Exceeded by 4.5 business days
Awaiting Parts
Duration: 3.7 business days (threshold: 3.0 business days)
Exceeded by 5.4 business hours
Reschedule
Duration: 12.7 business days (threshold: 2.0 business days)
Exceeded by 10.7 business days
Assigned
Duration: 7.1 business days (threshold: 4.0 business hours)
Exceeded by 6.6 business days
Closed
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.0 business hours

🔗 Related Artifacts

📦
Parts Order 00090813
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Ray-Anthony Alston
Scheduled
N/A
Created
Feb 13, 11:11 AM
Invoice #
SM-257903

Work Details (10)

Name Type Status Qty Amount Date
WL-03105118 Labor Open 0.25 $0.00 Feb 13, 1:09 PM
WL-03114053 Labor Open 2 $0.00 Feb 20, 2:06 PM
WL-03114054 Parts Open 1 $0.00 Feb 20, 2:06 PM
WL-03119538 Parts Open 1 $0.00 Feb 25, 1:38 PM
WL-03119539 Parts Open 1 $0.00 Feb 25, 1:38 PM
WL-03119540 Expenses Open 1 $0.00 Feb 25, 1:38 PM
WL-03147517 Labor Open 1 $0.00 Mar 17, 2:38 PM
WL-03147518 Labor Open 0.5 $0.00 Mar 17, 2:38 PM
WL-03147949 Expenses Open 1 $0.00 Mar 17, 5:18 PM
WL-03156225 Labor Open 1 $0.00 Mar 23, 8:47 PM

Details