Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01351582 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 BON SECOURS ST FRANCIS MEDICAL CENTER - Midlothian — 13710 St Francis Blvd, Midlothian VA, 23114

Feb 13, 2026 → Apr 30, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✗ SLA Missed (43 biz days late)
Active: 53 biz days
🕐 Clock stopped: Completed (Apr 30, 2026)
▶ Clock Running
Status: Created
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 0 of ? biz days used
53d
▶ Clock Running
Status: Assigned
Feb 13 → Apr 30, 2026
53 business days (counted)
Running total: 53 of ? biz days used
Created: Feb 13, 2026 Completed: Apr 30, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Feb 13 → Feb 13 Created ▶ Running 0 0
Feb 13 → Feb 13 Ready for Scheduling ▶ Running 0 0
Feb 13 → Apr 30 Assigned ▶ Running 53 53
Dispatch 0.0d
Coordinators 54.0d
Billing 0.1d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
54.0 days
Over SLA
Billing
0.1 days
Created: Feb 13, 2026 Due: Feb 27, 2026 Completed: Apr 30, 2026 (61 days late)
📅
54.0 days Total Age
⏱️
53.3d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
53.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Feb 17, 2026
Visit 2 Apr 30, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 182 days old
🚨
Primary Delay 53.3 days stuck in "Assigned"
⏱️
Total Delay 53.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.7d / 1.0d SLA
Assigned
53.3d / 0.5d SLA
Closed
2.1d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
CNL on 2/17/2026 PM Complete, NPF.
🔍 Technician Findings
CNL on 2/17/2026 PM Complete, NPF.
⚠️ Problem Description
Fernando Lemos: PM Request
📄 Description
Stretcher

Timeline

📋
▶
2 Work Order Created Feb 13, 11:13 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Feb 13, 4:33 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Scheduling
To: Assigned
Duration in Previous: 5h 18m
⏳ 1.9 business days
⏱️
2x Labor Added Feb 17, 9:17 PM
Type: Labor
Status: Open
Qty: 0.5
🚨 19.3 business days
👷
Technician Assigned by Melissa Owens Mar 16, 12:30 PM
Technician: Carlos Robles
🚨 34.0 business days
👷
Technician Assigned by Rhea Berry Apr 30, 2:49 PM
Technician: a0hVU000007MSMbYAO, Dylan Loth
⏱️
▶
2 Labor Added Apr 30, 6:52 PM
Labor Added → Status: Completed
✔️
Status: Completed by Dylan Loth
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 76d 1h, 0m
⏳ 2.6 business days
📄
Status: Ready to Bill by Hannah Shaw May 4, 5:37 PM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 22h
📨
Status: Invoice Pending by Hannah Shaw May 4, 6:09 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 31m, 0m
🧾
Invoice Created May 5, 9:00 AM
Invoice Number: SM-260964

Bottlenecks

Assigned
Duration: 53.3 business days (threshold: 4.0 business hours)
Exceeded by 52.8 business days
Closed
Duration: 2.1 business days (threshold: 1.0 business days)
Exceeded by 1.1 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Dylan Loth
Scheduled
N/A
Created
Feb 13, 11:13 AM
Invoice #
SM-260964

Work Details (3)

Name Type Status Qty Amount Date
WL-03109621 Labor Open 0.5 $0.00 Feb 17, 9:17 PM
WL-03109622 Labor Open 0.5 $0.00 Feb 17, 9:17 PM
WL-03209801 Labor Open 1.5 $0.00 Apr 30, 6:52 PM

Details