Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01351583 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 SUNY Upstate Medical Center — 710/712 Irving Ave, Syracuse NY, 13210

Feb 13, 2026 → Mar 14, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✗ SLA Missed (10 biz days late)
Active: 19 biz days
🕐 Clock stopped: Completed (Mar 15, 2026)
▶ Clock Running
Status: Created
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 0 of ? biz days used
4d
▶ Clock Running
Status: Ready for Scheduling
Feb 13 → Feb 20, 2026
4 business days (counted)
Running total: 4 of ? biz days used
1d
▶ Clock Running
Status: Scheduled
Feb 20 → Feb 23, 2026
1 business day (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 23 → Feb 24, 2026
1 business day (counted)
Running total: 6 of ? biz days used
13d
▶ Clock Running
Status: Scheduled
Feb 24 → Mar 15, 2026
13 business days (counted)
Running total: 19 of ? biz days used
Created: Feb 13, 2026 Completed: Mar 15, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Feb 13 → Feb 13 Created ▶ Running 0 0
Feb 13 → Feb 13 Scheduled ▶ Running 0 0
Feb 13 → Feb 20 Ready for Scheduling ▶ Running 4 4
Feb 20 → Feb 23 Scheduled ▶ Running 1 5
Feb 23 → Feb 24 Ready for Scheduling ▶ Running 1 6
Feb 24 → Mar 15 Scheduled ▶ Running 13 19
Dispatch 0.0d
Coordinators 21.6d
Billing 3.6d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
21.6 days
Over SLA
Billing
3.6 days
Over SLA
Created: Feb 13, 2026 Due: Dec 31, 2026 Completed: Mar 15, 2026 (291 days early)
📅
20.0 days Total Age
⏱️
14.0d in Scheduled Longest Stage
🔄
9 transitions Status Changes
⚠️
20.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
29 lines Work Details
🚩
5 visits On-Site Trips
📋
Coordinator Scheduling
🚨
5 On-Site Visits
5 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Mar 9, 2026
Visit 2 Mar 10, 2026
Visit 3 Mar 11, 2026
Visit 4 Mar 12, 2026
Visit 5 Mar 13, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 182 days old
🚨
Primary Delay 14.0 days stuck in "Scheduled"
⏱️
Total Delay 20.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
15.1d / 2.0d SLA
Ready for Scheduling
6.6d / 1.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
1.6d / 1.0d SLA
Invoice Pending
2.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/13/26 Fri shift available; 1115 LM w/SR; 2/16/2026 2019 LM w/MJ, TK; 2/16/2026 2054 LM w/Jeanne re compliance; 2/17/2026 1945 LM w/Jeanne re NAR; 2/20/2026 1605 SR avail; 1659 LM w/Jeanne re cnfm; 1727 Jeanne cnfm; 1827 ack cnfm; LM w/SR; 2/21/2026 1056 SR req. 1/2 day F; 2/23/2026 1409 CM LM w/Jeanne re cnfm; 1510 Jeanne says 8 hours; 1615 LM w/SR; 1822 SR decline; 1920 LM w/Jeanne re cnfm; 2121 Jeanne ack

Timeline

📋
▶
3 Work Order Created Feb 13, 11:14 AM
Work Order Created → Status: Scheduled → Status: Ready for Scheduling
🗓️
Status: Scheduled by Wayne Rush
From: Entered
To: Scheduled
Duration in Previous: 0m
📅
Status: Ready for Scheduling by Wayne Rush
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 1m
⚠️ 5.0 business days
👷
▶
2 Technician Assigned Feb 20, 6:36 PM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 7d 7h
⏳ 1.7 business days
📅
Status: Ready for Scheduling by Caitlin Mcgee Feb 23, 2:09 PM
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 2d 19h
🗓️
Status: Scheduled by Wayne Rush Feb 24, 9:37 AM
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 19h 28m
🚨 10.0 business days
💵
▶
2 Expenses Added Mar 9, 3:14 PM
Expenses Added → 5x Expenses Added
💵
5x Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏱️
Labor Added Mar 9, 8:05 PM
Type: Labor
Status: Open
Qty: 8
⏱️
2x Labor Added Mar 10, 9:36 AM
Type: Labor
Status: Open
Qty: 3, 5
⏱️
▶
2 2x Labor Added Mar 10, 7:06 PM
2x Labor Added → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏳ 1.6 business days
⏱️
▶
2 2x Labor Added Mar 11, 8:24 PM
2x Labor Added → 2x Labor Added
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 3, 5
⏱️
▶
2 2x Labor Added Mar 12, 7:36 AM
2x Labor Added → 2x Labor Added
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 0.5
💵
2x Expenses Added Mar 12, 7:40 PM
Type: Expenses
Status: Open
Qty: 1
💵
4x Expenses Added Mar 13, 4:37 AM
Type: Expenses
Status: Open
Qty: 1
⏳ 1.0 business days
⏱️
▶
3 Labor Added Mar 14, 8:31 PM
Labor Added → 2x Expenses Added → Status: Completed
💵
2x Expenses Added
Type: Expenses
Status: Open
Qty: 1
✔️
Status: Completed by Suzan Ringer
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 18d 9h, 0m
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush Mar 19, 3:08 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 18h
📨
Status: Invoice Pending by Timothy Amburgey Mar 20, 10:03 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 18h 54m
⏳ 2.0 business days
💰
▶
2 Status: Invoiced Mar 23, 4:34 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-257114

Bottlenecks

Ready for Scheduling
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Ready for Scheduling
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.8 business hours
Scheduled
Duration: 14.0 business days (threshold: 2.0 business days)
Exceeded by 12.0 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.9 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Suzan Ringer
Scheduled
Mar 10, 12:00 PM
Created
Feb 13, 11:14 AM
Invoice #
SM-257114

Work Details (29)

Name Type Status Qty Amount Date
WL-03136110 Expenses Open 1 $719.20 Mar 9, 3:14 PM
WL-03136114 Expenses Open 1 $68.00 Mar 9, 3:15 PM
WL-03136115 Expenses Open 1 $68.00 Mar 9, 3:15 PM
WL-03136116 Expenses Open 1 $68.00 Mar 9, 3:15 PM
WL-03136117 Expenses Open 1 $68.00 Mar 9, 3:15 PM
WL-03136118 Expenses Open 1 $68.00 Mar 9, 3:15 PM
WL-03136531 Labor Open 8 $320.00 Mar 9, 8:05 PM
WL-03136990 Labor Open 3 $830.00 Mar 10, 9:36 AM
WL-03136991 Labor Open 5 $76.00 Mar 10, 9:36 AM
WL-03138193 Labor Open 0.5 $20.00 Mar 10, 7:06 PM
WL-03138194 Labor Open 0.5 $20.00 Mar 10, 7:06 PM
WL-03138195 Expenses Open 1 $8.00 Mar 10, 7:08 PM
WL-03140312 Labor Open 0.5 $20.00 Mar 11, 8:24 PM
WL-03140313 Labor Open 0.5 $20.00 Mar 11, 8:24 PM
WL-03140314 Labor Open 3 $830.00 Mar 11, 8:26 PM
WL-03140315 Labor Open 5 $76.00 Mar 11, 8:26 PM
WL-03140794 Labor Open 5 $76.00 Mar 12, 7:36 AM
WL-03140795 Labor Open 3 $830.00 Mar 12, 7:36 AM
WL-03140796 Labor Open 0.5 $20.00 Mar 12, 7:38 AM
WL-03140797 Labor Open 0.5 $20.00 Mar 12, 7:38 AM
WL-03142261 Expenses Open 1 $10.06 Mar 12, 7:40 PM
WL-03142262 Expenses Open 1 $21.00 Mar 12, 7:41 PM
WL-03142762 Expenses Open 1 $186.03 Mar 13, 4:37 AM
WL-03142763 Expenses Open 1 $197.73 Mar 13, 4:37 AM
WL-03142764 Expenses Open 1 $197.73 Mar 13, 4:37 AM
WL-03142765 Expenses Open 1 $197.73 Mar 13, 4:37 AM
WL-03144726 Labor Open 11 $440.00 Mar 14, 8:31 PM
WL-03144727 Expenses Open 1 $36.05 Mar 14, 8:32 PM
WL-03144728 Expenses Open 1 $139.00 Mar 14, 8:32 PM

Details