Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01351585 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Orlando — 601 E Rollins St, Orlando FL, 32803

Feb 13, 2026 → Feb 14, 2026

🔴 Behind

PC Per client agreement

Target: Apr 30, 2026

⚠ 14d overdue

Dispatch 0.1d

Coordinators 0.9d

Billing 38.1d

⚠ Overdue

Dispatch
0.1 days

Coordinators
0.9 days
Over SLA

Billing
38.1 days
Over SLA

Created: Feb 13, 2026 Due: Apr 30, 2026 (15 days overdue)

📅

1.0 days Total Age

⏱️

38.0d in Billing Review Longest Stage

🔄

9 transitions Status Changes

⚠️

42.4d over Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

3 lines Work Details

🏠

1 visit On-Site Trips

📋

Coordinator Scheduling

AI Analysis

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Behind Schedule - Needs Attention

Incomplete • 90 days old

🚨

Primary Delay 38.0 days stuck in "Billing Review"

⏱️

Total Delay 42.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Entered

0.1d / 0.5d SLA

Assigned

0.9d / 0.5d SLA

Completed

0.0d / 1.0d SLA

Closed

7.0d / 1.0d SLA

WO Correction Needed

0.1d

Billing Review

38.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed

                        GCX Advent 5G Nosecone Upgrade                    

🔍 Technician Findings

                        GCX Advent 5G Nosecone Upgrade                    

⚠️ Problem Description

                        GCX Advent 5G Nosecone Upgrade                    

📄 Description

                        Jaco EVO Series Medical Carts                    

Timeline

📋

Work Order Created Feb 13, 11:18 AM

Work Order: WO-01351585

Type: Upgrade

Priority: PC

👷

▶

2 Technician Assigned Feb 13, 11:59 AM

Technician Assigned → Status: Assigned

👷

Status: Assigned by Ashley Luman

From: Entered

To: Assigned

Duration in Previous: 40m

⏱️

▶

2 2x Labor Added Feb 13, 11:26 PM

2x Labor Added → Labor Added

⏱️

Labor Added

Type: Labor

Status: Open

Qty: 0.5

✔️

Status: Completed by Derick Velazquez Feb 13, 11:46 PM

From: Assigned

To: Completed

Duration in Previous: 11h 47m

🏁

Status: Closed by Derick Velazquez Feb 14, 10:52 AM

From: Completed

To: Closed

Duration in Previous: 11h 5m

⚠️ 7.0 business days

✏️

Status: WO Correction Needed by Diane Patton Feb 24, 6:03 PM

From: Closed

To: WO Correction Needed

Duration in Previous: 10d 7h

🏁

Status: Closed by Derick Velazquez Feb 24, 6:14 PM

From: WO Correction Needed

To: Closed

Duration in Previous: 10m

✏️

Status: WO Correction Needed by Diane Patton Feb 24, 6:25 PM

From: Closed

To: WO Correction Needed

Duration in Previous: 10m

🏁

▶

2 Status: Closed Feb 24, 6:42 PM

Status: Closed → Status: Billing Review

💵

Status: Billing Review by Diane Patton

From: Closed

To: Billing Review

Duration in Previous: 1m

🚨 38.7 business days

⚠️

Status: Incomplete by Diane Patton Apr 17, 4:54 PM

From: Billing Review

To: Incomplete

Duration in Previous: 51d 21h

Bottlenecks

Assigned

Duration: 7.0 business hours (threshold: 4.0 business hours)

Exceeded by 3.0 business hours

Closed

Duration: 7.0 business days (threshold: 1.0 business days)

Exceeded by 6.0 business days

Billing Review

Duration: 38.0 business days (threshold: 2.0 business days)

Exceeded by 36.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status

Incomplete

Priority

PC

Type

Upgrade

Branch

N/A

Technician

Derick Velazquez

Scheduled

N/A

Created

Feb 13, 11:18 AM

Invoice #

N/A

Work Details (3)

Name	Type	Status	Qty	Amount	Date
WL-03106175	Labor	Open	1	$0.00	Feb 13, 11:26 PM
WL-03106176	Travel	Open	38	$0.00	Feb 13, 11:26 PM
WL-03106177	Labor	Open	0.5	$56.48	Feb 13, 11:28 PM