Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01351585 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Orlando — 601 E Rollins St, Orlando FL, 32803

Feb 13, 2026 → May 19, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 30, 2026
✗ SLA Missed (13 biz days late)
Active: 66 biz days
🕐 Clock stopped: Invoiced (May 19, 2026)
▶ Clock Running
Status: Created
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 13 → Feb 14, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Completed
Feb 14 → Feb 14, 2026
0 business days (counted)
Running total: 0 of ? biz days used
6d
▶ Clock Running
Status: Closed
Feb 14 → Feb 24, 2026
6 business days (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: WO Correction Needed
Feb 24 → Feb 24, 2026
0 business days (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Closed
Feb 24 → Feb 24, 2026
0 business days (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: WO Correction Needed
Feb 24 → Feb 24, 2026
0 business days (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Closed
Feb 24 → Feb 24, 2026
0 business days (counted)
Running total: 6 of ? biz days used
38d
▶ Clock Running
Status: Billing Review
Feb 24 → Apr 17, 2026
38 business days (counted)
Running total: 44 of ? biz days used
22d
▶ Clock Running
Status: Incomplete
Apr 17 → May 19, 2026
22 business days (counted)
Running total: 66 of ? biz days used
Created: Feb 13, 2026 Invoiced: May 19, 2026
Show SLA Clock Detail (10 periods)
Period Status Clock Biz Days Running Total
Feb 13 → Feb 13 Created ▶ Running 0 0
Feb 13 → Feb 14 Assigned ▶ Running 0 0
Feb 14 → Feb 14 Completed ▶ Running 0 0
Feb 14 → Feb 24 Closed ▶ Running 6 6
Feb 24 → Feb 24 WO Correction Needed ▶ Running 0 6
Feb 24 → Feb 24 Closed ▶ Running 0 6
Feb 24 → Feb 24 WO Correction Needed ▶ Running 0 6
Feb 24 → Feb 24 Closed ▶ Running 0 6
Feb 24 → Apr 17 Billing Review ▶ Running 38 44
Apr 17 → May 19 Incomplete ▶ Running 22 66
Dispatch 0.1d
Coordinators 0.9d
Incomplete 22.4d (excluded)
Billing 44.5d
✗ SLA Missed
Dispatch
0.1 days
Coordinators
0.9 days
Over SLA
Incomplete (excluded from total)
22.4 days
Billing
44.5 days
Over SLA
Created: Feb 13, 2026 Due: Apr 30, 2026 Completed: May 19, 2026 (18 days late)
📅
67.0 days Total Age
⏱️
38.0d in Billing Review Longest Stage
🔄
13 transitions Status Changes
⚠️
62.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 181 days old
🚨
Primary Delay 38.0 days stuck in "Billing Review"
⏱️
Total Delay 62.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Assigned
0.9d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
24.5d / 1.0d SLA
WO Correction Needed
0.1d
Billing Review
38.0d / 2.0d SLA
Incomplete
22.4d
Ready to Bill
3.5d / 1.0d SLA
Invoice Pending
3.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

6/12 DVELAZQUEZ ATTACHED CORRECT NOSECONE PHOTO JC12545-5405-003897

🔧 Work Performed
GCX Advent 5G Nosecone Upgrade
🔍 Technician Findings
GCX Advent 5G Nosecone Upgrade
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts

Timeline

📋
Work Order Created Feb 13, 11:18 AM
Work Order: WO-01351585
Type: Upgrade
Priority: PC
👷
▶
2 Status: Assigned Feb 13, 11:59 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Ashley Luman
Technician: Derick Velazquez
⏱️
▶
2 2x Labor Added Feb 13, 11:26 PM
2x Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.5
✔️
Status: Completed by Derick Velazquez Feb 13, 11:46 PM
From: Assigned
To: Completed
Duration in Previous: 11h 47m
🏁
Status: Closed by Derick Velazquez Feb 14, 10:52 AM
From: Completed
To: Closed
Duration in Previous: 11h 5m
⚠️ 6.0 business days
✏️
Status: WO Correction Needed by Diane Patton Feb 24, 6:03 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 10d 7h
🏁
Status: Closed by Derick Velazquez Feb 24, 6:14 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 10m
✏️
Status: WO Correction Needed by Diane Patton Feb 24, 6:25 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 10m
🏁
▶
2 Status: Closed Feb 24, 6:42 PM
Status: Closed → Status: Billing Review
💵
Status: Billing Review by Diane Patton
From: Closed
To: Billing Review
Duration in Previous: 1m
🚨 38.7 business days
⚠️
Status: Incomplete by Diane Patton Apr 17, 4:54 PM
From: Billing Review
To: Incomplete
Duration in Previous: 51d 21h
🚨 22.9 business days
🏁
Status: Closed by Derick Velazquez May 19, 4:15 PM
From: Incomplete
To: Closed
Duration in Previous: 31d 23h
🚨 19.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Jun 15, 4:20 PM
From: Closed
To: Ready to Bill
Duration in Previous: 27d 0h
⏳ 4.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Jun 19, 3:40 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 3d 23h
⏳ 3.0 business days
💰
▶
2 Status: Invoiced Jun 24, 1:08 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-265242

Bottlenecks

Assigned
Duration: 7.0 business hours (threshold: 4.0 business hours)
Exceeded by 3.0 business hours
Closed
Duration: 6.0 business days (threshold: 1.0 business days)
Exceeded by 5.0 business days
Billing Review
Duration: 38.0 business days (threshold: 2.0 business days)
Exceeded by 36.0 business days
Closed
Duration: 18.5 business days (threshold: 1.0 business days)
Exceeded by 17.5 business days
Ready to Bill
Duration: 3.5 business days (threshold: 1.0 business days)
Exceeded by 2.5 business days
Invoice Pending
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Derick Velazquez
Scheduled
N/A
Created
Feb 13, 11:18 AM
Invoice #
SM-265242

Work Details (3)

Name Type Status Qty Amount Date
WL-03106175 Labor Open 1 $0.00 Feb 13, 11:26 PM
WL-03106176 Travel Open 38 $0.00 Feb 13, 11:26 PM
WL-03106177 Labor Open 0.5 $56.48 Feb 13, 11:28 PM

Details