Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01351587 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 BON SECOURS ST FRANCIS MEDICAL CENTER - Midlothian — 13710 St Francis Blvd, Midlothian VA, 23114

Feb 13, 2026 → Present

⛔ Blocked

PSM

SLA Clock

Last business day of February 2026 · Target: Feb 27, 2026

⚠ 117 biz days overdue

Active: 126 biz days

▶ Clock Running

Status: Created

Feb 13 → Feb 13, 2026

0 business days (counted)

Running total: 0 of ? biz days used

▶ Clock Running

Status: Ready for Scheduling

Feb 13 → Feb 13, 2026

0 business days (counted)

Running total: 0 of ? biz days used

53d

▶ Clock Running

Status: Assigned

Feb 13 → Apr 30, 2026

53 business days (counted)

Running total: 53 of ? biz days used

39d

▶ Clock Running

Status: Incomplete

Apr 30 → Jun 26, 2026

39 business days (counted)

Running total: 92 of ? biz days used

34d

▶ Clock Running

Status: Reschedule

Jun 26 → Aug 14, 2026

34 business days (counted)

Running total: 126 of ? biz days used

Created: Feb 13, 2026 Today

Show SLA Clock Detail (5 periods)

Period	Status	Clock	Biz Days	Running Total
Feb 13 → Feb 13	Created	▶ Running	0	0
Feb 13 → Feb 13	Ready for Scheduling	▶ Running	0	0
Feb 13 → Apr 30	Assigned	▶ Running	53	53
Apr 30 → Jun 26	Incomplete	▶ Running	39	92
Jun 26 → Aug 14	Reschedule	▶ Running	34	126

Dispatch 0.0d

Coordinators 54.0d

Incomplete 39.5d (excluded)

⚠ Overdue

Dispatch
0.0 days

Coordinators
54.0 days
Over SLA

Incomplete (excluded from total)
39.5 days

Created: Feb 13, 2026 Due: Feb 27, 2026 (168 days overdue)

📅

127.0 days Total Age

⏱️

53.3d in Assigned Longest Stage

🔄

4 transitions Status Changes

⚠️

52.8d over Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

3 lines Work Details

🚩

3 visits On-Site Trips

📋

Coordinator Scheduling

🚩

3 On-Site Visits (1 reschedule)

3 on-site visits — why were multiple trips needed?

Visit 1 Feb 18, 2026

Visit 2 Apr 22, 2026

Visit 3 Apr 30, 2026

AI Analysis

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Generating AI analysis...

Behind Schedule - Needs Attention

Reschedule • 182 days old

🚨

Primary Delay 53.3 days stuck in "Assigned"

⏱️

Total Delay 52.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Entered

0.0d / 0.5d SLA

Ready for Scheduling

0.6d / 1.0d SLA

Assigned

53.3d / 0.5d SLA

Incomplete

39.5d

💬 Activities, Notes & Communications

🔧 Work Performed

                        CNL on 2/18/2026
CNL on 4/22/2026
CNL on 4/30/2026                    

🔍 Technician Findings

                        CNL on 2/18/2026
CNL on 4/22/2026
CNL on 4/30/2026                    

⚠️ Problem Description

                        PM Request

Lemos, Fernando                    

📄 Description

                        Stretcher                    

Timeline

📋

▶

2 Work Order Created Feb 13, 11:21 AM

Work Order Created → Status: Ready for Scheduling

📅

Status: Ready for Scheduling by Sherry Reich

From: Entered

To: Ready for Scheduling

Duration in Previous: 0m

👷

▶

2 Technician Assigned Feb 13, 4:33 PM

Technician Assigned → Status: Assigned

👷

Status: Assigned by Laura Hill

From: Ready for Scheduling

To: Assigned

Duration in Previous: 5h 11m

⏳ 2.9 business days

⏱️

Labor Added Feb 18, 7:18 PM

Type: Labor

Status: Open

Qty: 0.5

🚨 18.6 business days

👷

Technician Assigned by Melissa Owens Mar 16, 12:31 PM

Technician: a0hVU000006PqSzYAK, Carlos Robles

🚨 28.0 business days

⏱️

Labor Added Apr 22, 10:14 PM

Type: Labor

Status: Open

Qty: 0.5

⚠️ 6.2 business days

👷

Technician Assigned by Rhea Berry Apr 30, 2:49 PM

Technician: Dylan Loth

⚠️

▶

2 Status: Incomplete Apr 30, 3:47 PM

Status: Incomplete → Labor Added

⏱️

Labor Added

Type: Labor

Status: Open

Qty: 0.5

🚨 40.0 business days

🔄

Status: Reschedule by Rhonnie Reeves Jun 26, 1:36 PM

From: Incomplete

To: Reschedule

Duration in Previous: 56d 21h

Bottlenecks

Assigned

Duration: 53.3 business days (threshold: 4.0 business hours)

Exceeded by 52.8 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status

Reschedule

Priority

PSM

Type

Preventive Maintenance

Branch

N/A

Technician

Dylan Loth

Scheduled

N/A

Created

Feb 13, 11:21 AM

Invoice #

N/A

Work Details (3)

Name	Type	Status	Qty	Amount	Date
WL-03111103	Labor	Open	0.5	$0.00	Feb 18, 7:18 PM
WL-03197192	Labor	Open	0.5	$0.00	Apr 22, 10:14 PM
WL-03209485	Labor	Open	0.5	$0.00	Apr 30, 3:48 PM