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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01351587 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 BON SECOURS ST FRANCIS MEDICAL CENTER - Midlothian — 13710 St Francis Blvd, Midlothian VA, 23114

Feb 13, 2026 → Oct 15, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✗ SLA Missed (158 biz days late)
Active: 168 biz days
🕐 Clock stopped: Invoiced (Oct 15, 2026)
▶ Clock Running
Status: Created
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 0 of ? biz days used
53d
▶ Clock Running
Status: Assigned
Feb 13 → Apr 30, 2026
53 business days (counted)
Running total: 53 of ? biz days used
39d
▶ Clock Running
Status: Incomplete
Apr 30 → Jun 26, 2026
39 business days (counted)
Running total: 92 of ? biz days used
38d
▶ Clock Running
Status: Reschedule
Jun 26 → Aug 20, 2026
38 business days (counted)
Running total: 130 of ? biz days used
35d
▶ Clock Running
Status: Assigned
Aug 20 → Oct 12, 2026
35 business days (counted)
Running total: 165 of ? biz days used
▶ Clock Running
Status: Completed
Oct 12 → Oct 12, 2026
0 business days (counted)
Running total: 165 of ? biz days used
▶ Clock Running
Status: Closed
Oct 12 → Oct 14, 2026
2 business days (counted)
Running total: 167 of ? biz days used
▶ Clock Running
Status: Reschedule
Oct 14 → Oct 15, 2026
1 business day (counted)
Running total: 168 of ? biz days used
Created: Feb 13, 2026 Invoiced: Oct 15, 2026
Show SLA Clock Detail (9 periods)
Period Status Clock Biz Days Running Total
Feb 13 → Feb 13 Created ▶ Running 0 0
Feb 13 → Feb 13 Ready for Scheduling ▶ Running 0 0
Feb 13 → Apr 30 Assigned ▶ Running 53 53
Apr 30 → Jun 26 Incomplete ▶ Running 39 92
Jun 26 → Aug 20 Reschedule ▶ Running 38 130
Aug 20 → Oct 12 Assigned ▶ Running 35 165
Oct 12 → Oct 12 Completed ▶ Running 0 165
Oct 12 → Oct 14 Closed ▶ Running 2 167
Oct 14 → Oct 15 Reschedule ▶ Running 1 168
Dispatch 0.0d
Coordinators 130.1d
Incomplete 39.5d (excluded)
Billing 0.1d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
130.1 days
Over SLA
Incomplete (excluded from total)
39.5 days
Billing
0.1 days
Created: Feb 13, 2026 Due: Feb 27, 2026 Completed: Oct 15, 2026 (229 days late)
📅
169.0 days Total Age
⏱️
53.3d in Assigned Longest Stage
🔄
11 transitions Status Changes
⚠️
127.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🚩
4 visits On-Site Trips
📋
Coordinator Scheduling
🚩
4 On-Site Visits (2 reschedules)
4 on-site visits — why were multiple trips needed?
Visit 1 Feb 18, 2026
Visit 2 Apr 22, 2026
Visit 3 Apr 30, 2026
Visit 4 Oct 9, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 250 days old
🚨
Primary Delay 53.3 days stuck in "Assigned"
⏱️
Total Delay 127.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.6d / 1.0d SLA
Assigned
88.9d / 0.5d SLA
Incomplete
39.5d
Reschedule
40.5d / 2.0d SLA
Closed
4.8d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/31 JJ: Asset is inactive and removed from contract. WO to be closed

10/14/2026 HRuby changed to 'reschedule' per email from Jennifer Johnson

10/14/26 lcoornod marked as follow up resolved. no follow up needed per teams message from Hope Ruby


10/12/26 lcoonrod chatter sent to Jennifer J


8/20/26 Rberry- Sent teams message to KLancara asking who this should be assigned to as Dylan Loth is no longer with EMSAR. Per teams chat from KLancara, assign to Carlos Robles

🔧 Work Performed
CNL on 2/18/2026 CNL on 4/22/2026 CNL on 4/30/2026 unit retired no longer in service
🔍 Technician Findings
CNL on 2/18/2026 CNL on 4/22/2026 CNL on 4/30/2026
⚠️ Problem Description
PM Request Lemos, Fernando
📄 Description
Stretcher

Timeline

📋
▶
2 Work Order Created Feb 13, 11:21 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Feb 13, 4:33 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Scheduling
To: Assigned
Duration in Previous: 5h 11m
⏳ 2.9 business days
⏱️
Labor Added Feb 18, 7:18 PM
Type: Labor
Status: Open
Qty: 0.5
🚨 18.6 business days
👷
Technician Assigned by Melissa Owens Mar 16, 12:31 PM
Technician: Carlos Robles
🚨 28.0 business days
⏱️
Labor Added Apr 22, 10:14 PM
Type: Labor
Status: Open
Qty: 0.5
⚠️ 6.2 business days
👷
Technician Assigned by Rhea Berry Apr 30, 2:49 PM
Technician: Dylan Loth
⚠️
▶
2 Status: Incomplete Apr 30, 3:47 PM
Status: Incomplete → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.5
🚨 40.0 business days
🔄
Status: Reschedule by Rhonnie Reeves Jun 26, 1:36 PM
From: Incomplete
To: Reschedule
Duration in Previous: 56d 21h
🚨 39.0 business days
👷
▶
2 Technician Assigned Aug 20, 3:06 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From: Reschedule
To: Assigned
Duration in Previous: 55d 1h
🚨 36.0 business days
⏱️
Labor Added Oct 12, 9:43 AM
Type: Labor
Status: Open
Qty: 1
✔️
Status: Completed by Carlos Robles Oct 12, 10:09 AM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 52d 19h, 0m
⏳ 2.0 business days
🔄
Status: Reschedule by Hope Ruby Oct 14, 2:24 PM
From: Closed
To: Reschedule
Duration in Previous: 2d 4h
🏁
Status: Closed by Carlos Robles Oct 15, 1:50 PM
From: Reschedule
To: Closed
Duration in Previous: 23h 26m
⏳ 3.0 business days
📄
Status: Ready to Bill by Hannah Shaw Oct 19, 4:23 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 2h
📨
▶
3 Status: Invoice Pending Oct 19, 5:21 PM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-275630
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m

Bottlenecks

Assigned
Duration: 53.3 business days (threshold: 4.0 business hours)
Exceeded by 52.8 business days
Reschedule
Duration: 38.8 business days (threshold: 2.0 business days)
Exceeded by 36.8 business days
Assigned
Duration: 35.6 business days (threshold: 4.0 business hours)
Exceeded by 35.1 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 2.8 business days (threshold: 1.0 business days)
Exceeded by 1.8 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Carlos Robles
Scheduled
N/A
Created
Feb 13, 11:21 AM
Invoice #
SM-275630

Work Details (4)

Name Type Status Qty Amount Date
WL-03111103 Labor Open 0.5 $0.00 Feb 18, 7:18 PM
WL-03197192 Labor Open 0.5 $0.00 Apr 22, 10:14 PM
WL-03209485 Labor Open 0.5 $0.00 Apr 30, 3:48 PM
WL-03423853 Labor Open 1 $0.00 Oct 12, 9:43 AM

Details