Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01351608 ↗ ServiceMax

AGILENT TECHNOLOGIES (VPD) • Repair • PC

📍 CSA Service Solutions LLC c/o Agilent Technologies — 14 Progress Rd, Billerica MA, 01821

Feb 13, 2026 → Feb 16, 2026

✅ Completed
PC Per client agreement
Target: Mar 13, 2026
🕐 Clock stopped: Completed (Feb 16)
✓ SLA Met (25d early)
Dispatch 0.0d
Coordinators 1.8d
Billing 1.3d
✓ SLA Met
Dispatch
0.0 days
Coordinators
1.8 days
Over SLA
Billing
1.3 days
Over SLA
Created: Feb 13, 2026 Due: Mar 13, 2026 Completed: Feb 16, 2026 (25 days early)
📅
1.9 days Total Age
⏱️
1.8d in Assigned Longest Stage
🔄
4 transitions Status Changes
⚠️
2.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 90 days old
🚨
Primary Delay 1.8 days stuck in "Assigned"
⏱️
Total Delay 2.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
1.8d / 0.5d SLA
Closed
1.7d / 1.0d SLA
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

📄 Description
CAL. LEAK,10-7 W/NW25 ADAPTER

Timeline

📋
▶
4 Work Order Created Feb 13, 12:11 PM
Work Order Created → Parts Added → Technician Assigned → Status: Assigned
🔩
Parts Added
Type: Parts
Status: Open
Qty: 1
👷
Technician Assigned by Tami Dawe
Technician: a0hF0000003P94NIAS, VPD Bench
👷
Status: Assigned by Tami Dawe
From: Entered
To: Assigned
Duration in Previous: 1m
⏳ 2.0 business days
✔️
Status: Completed by Tami Dawe Feb 16, 1:44 PM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 3d 1h, 0m
📄
Status: Ready to Bill by Kim Pearson Feb 17, 8:03 AM
From: Closed
To: Ready to Bill
Duration in Previous: 18h 18m
📨
▶
2 Status: Invoice Pending Feb 17, 9:22 PM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-254233

Bottlenecks

Assigned
Duration: 1.8 business days (threshold: 4.0 business hours)
Exceeded by 1.3 business days
Closed
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.2 business hours
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
VPD Bench
Scheduled
N/A
Created
Feb 13, 12:11 PM
Invoice #
SM-254233

Work Details (1)

Name Type Status Qty Amount Date
WL-03104944 Parts Open 1 $489.00 Feb 13, 12:13 PM

Details