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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01351613 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 BON SECOURS ST FRANCIS MEDICAL CENTER - Midlothian — 13710 St Francis Blvd, Midlothian VA, 23114

Feb 13, 2026 → May 23, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✗ SLA Missed (60 biz days late)
Active: 69 biz days
🕐 Clock stopped: Completed (May 23, 2026)
▶ Clock Running
Status: Created
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 0 of ? biz days used
53d
▶ Clock Running
Status: Assigned
Feb 13 → Apr 30, 2026
53 business days (counted)
Running total: 53 of ? biz days used
16d
▶ Clock Running
Status: Incomplete
Apr 30 → May 23, 2026
16 business days (counted)
Running total: 69 of ? biz days used
Created: Feb 13, 2026 Completed: May 23, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Feb 13 → Feb 13 Created ▶ Running 0 0
Feb 13 → Feb 13 Ready for Scheduling ▶ Running 0 0
Feb 13 → Apr 30 Assigned ▶ Running 53 53
Apr 30 → May 23 Incomplete ▶ Running 16 69
Dispatch 0.0d
Coordinators 53.8d
Incomplete 16.5d (excluded)
Billing 0.1d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
53.8 days
Over SLA
Incomplete (excluded from total)
16.5 days
Billing
0.1 days
Created: Feb 13, 2026 Due: Feb 27, 2026 Completed: May 23, 2026 (84 days late)
📅
69.8 days Total Age
⏱️
53.3d in Assigned Longest Stage
🔄
7 transitions Status Changes
⚠️
54.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🚩
4 visits On-Site Trips
📋
Coordinator Scheduling
🚩
4 On-Site Visits
4 on-site visits — why were multiple trips needed?
Visit 1 Feb 18, 2026
Visit 2 Apr 22, 2026
Visit 3 Apr 30, 2026
Visit 4 May 22, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 182 days old
🚨
Primary Delay 53.3 days stuck in "Assigned"
⏱️
Total Delay 54.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.5d / 1.0d SLA
Assigned
53.3d / 0.5d SLA
Incomplete
16.5d
Closed
3.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
CNL on 2/18/2026 CNL on 4/22/2026 CNL on 4/30/2026 PM 5/22/2026 0.08ohms 76-135mA
🔍 Technician Findings
CNL on 2/18/2026 CNL on 4/22/2026 CNL on 4/30/2026 0.08ohms 76-135mA
⚠️ Problem Description
PM Request Lemos, Fernando
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Feb 13, 12:19 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Feb 13, 4:33 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Scheduling
To: Assigned
Duration in Previous: 4h 13m
⏳ 2.9 business days
⏱️
Labor Added Feb 18, 7:20 PM
Type: Labor
Status: Open
Qty: 0.5
🚨 18.6 business days
👷
Technician Assigned by Melissa Owens Mar 16, 12:32 PM
Technician: Carlos Robles
🚨 28.0 business days
⏱️
Labor Added Apr 22, 10:25 PM
Type: Labor
Status: Open
Qty: 0.5
⚠️ 6.2 business days
👷
Technician Assigned by Rhea Berry Apr 30, 2:49 PM
Technician: Dylan Loth
⏱️
▶
2 Labor Added Apr 30, 3:45 PM
Labor Added → Status: Incomplete
⚠️
Status: Incomplete by Dylan Loth
From: Assigned
To: Incomplete
Duration in Previous: 75d 22h
🚨 17.0 business days
⏱️
▶
2 Labor Added May 23, 3:16 PM
Labor Added → Status: Completed
✔️
Status: Completed by Dylan Loth
From: Incomplete, Completed
To: Completed, Closed
Duration in Previous: 22d 23h, 0m
⏳ 3.0 business days
📄
Status: Ready to Bill by Hannah Shaw May 28, 4:54 PM
From: Closed
To: Ready to Bill
Duration in Previous: 5d 1h
📨
▶
2 Status: Invoice Pending May 28, 5:40 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created May 29, 9:00 AM
Invoice Number: SM-263187

Bottlenecks

Assigned
Duration: 53.3 business days (threshold: 4.0 business hours)
Exceeded by 52.8 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Dylan Loth
Scheduled
N/A
Created
Feb 13, 12:19 PM
Invoice #
SM-263187

Work Details (4)

Name Type Status Qty Amount Date
WL-03111107 Labor Open 0.5 $0.00 Feb 18, 7:20 PM
WL-03197201 Labor Open 0.5 $0.00 Apr 22, 10:25 PM
WL-03209478 Labor Open 0.5 $0.00 Apr 30, 3:45 PM
WL-03236941 Labor Open 1.5 $0.00 May 23, 3:16 PM

Details