Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01351614 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 ROPER HOSPITAL — 316 Calhoun Street, Charleston SC, 29401

Feb 13, 2026 → Feb 13, 2026

✅ Completed
P5 5 business days from creation
Target: Feb 20, 2026
🕐 Clock stopped: Completed (Feb 14)
✓ SLA Met (6d early)
Dispatch 0.0d
Coordinators 0.8d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.8 days
Over SLA
Billing
0.0 days
Created: Feb 13, 2026 Due: Feb 20, 2026 Completed: Feb 14, 2026 (6 days early)
📅
0.8 days Total Age
⏱️
9.0d in Closed Longest Stage
🔄
6 transitions Status Changes
⚠️
8.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 90 days old
🚨
Primary Delay 9.0 days stuck in "Closed"
⏱️
Total Delay 8.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
0.7d / 0.5d SLA
Closed
9.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
replaced cpr isolator - cycle tested unit - returned to service
🔍 Technician Findings
found head of bed would not go up
⚠️ Problem Description
repair request head of bed function inop Sebzda, Matthew
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Feb 13, 12:20 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏱️
2x Labor Added Feb 13, 1:16 PM
Type: Labor, Parts
Status: Open
Qty: 1
👷
▶
2 Technician Assigned Feb 13, 1:47 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 27m
💵
▶
2 Expenses Added Feb 13, 7:12 PM
Expenses Added → Status: Completed
✔️
Status: Completed by Matthew Sebzda
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 5h 25m, 0m
⚠️ 9.6 business days
📄
Status: Ready to Bill by Hannah Shaw Feb 26, 10:26 AM
From: Closed
To: Ready to Bill
Duration in Previous: 12d 15h
📨
▶
2 Status: Invoice Pending Feb 26, 10:49 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created Feb 27, 8:00 AM
Invoice Number: SM-254952

Bottlenecks

Assigned
Duration: 5.2 business hours (threshold: 4.0 business hours)
Exceeded by 1.2 business hours
Closed
Duration: 9.0 business days (threshold: 1.0 business days)
Exceeded by 8.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Matthew Sebzda
Scheduled
N/A
Created
Feb 13, 12:20 PM
Invoice #
SM-254952

Work Details (3)

Name Type Status Qty Amount Date
WL-03105135 Labor Open 1 $0.00 Feb 13, 1:16 PM
WL-03105136 Parts Open 1 $0.00 Feb 13, 1:16 PM
WL-03105879 Expenses Open 1 $0.00 Feb 13, 7:12 PM

Details