Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01351616 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 Southside Regional Medical Center — 200 Medical Park Blvd, Petersburg VA, 23805

Feb 13, 2026 → May 7, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Feb 23, 2026
✗ SLA Missed (46 biz days late)
Active: 51 biz days
Paused: 7 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (May 7, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
23d
▶ Clock Running
Status: Assigned
Feb 13 → Mar 19, 2026
23 business days (counted)
Running total: 23 of 5 biz days used
⏸7d
⏸ Clock Paused
Status: Awaiting Parts
Mar 19 → Mar 30, 2026
7 business days (not counted)
28d
▶ Clock Running
Status: Reschedule
Mar 30 → May 7, 2026
28 business days (counted)
Running total: 51 of 5 biz days used
Created: Feb 13, 2026 Completed: May 7, 2026
Business Days Used 51 / 5
0 5d budget +46d over
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Feb 13 → Feb 13 Created ▶ Running 0 0 / 5
Feb 13 → Feb 13 Ready for Scheduling ▶ Running 0 0 / 5
Feb 13 → Mar 19 Assigned ▶ Running 23 23 / 5
Mar 19 → Mar 30 Awaiting Parts ⏸ Paused 7 —
Mar 30 → May 7 Reschedule ▶ Running 28 51 / 5
Dispatch 0.0d
Material Management 8.0d
Coordinators 52.7d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
8.0 days
Over SLA
Coordinators
52.7 days
Over SLA
Billing
0.0 days
Created: Feb 13, 2026 Due: Feb 20, 2026 Completed: May 7, 2026 (75 days late)
📅
58.8 days Total Age
⏱️
28.9d in Reschedule Longest Stage
🔄
7 transitions Status Changes
⚠️
54.7d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits (1 reschedule)
2 on-site visits — follow-up trip required
Visit 1 Mar 18, 2026
Visit 2 May 6, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 182 days old
🚨
Primary Delay 28.9 days stuck in "Reschedule"
⏱️
Total Delay 54.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.5d / 1.0d SLA
Assigned
23.3d / 0.5d SLA
Awaiting Parts
8.0d / 3.0d SLA
Reschedule
28.9d / 2.0d SLA
Closed
0.8d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

PO # 4010609991HTM

🔧 Work Performed
Bed located on 5th floor, Unit was assessed. Lateral rotation functioned properly when tested. Dip switch cover would no longer seat, Ordering part DH Bed is no longer in the same location it was. Will round to search for asset 4/20 CNL on patient floor will round again 4/27 CNL replaced Cover return to service
🔍 Technician Findings
Nuro Tele 5 West Alco Bed, Electric The lateral rotation not working. Non-urgent Multiple SR 2/2
⚠️ Problem Description
Nuro Tele 5 West Alco Bed, Electric The lateral rotation not working. Non-urgent Multiple SR 2/2
📄 Description
Stryker 3009PX (Series) ProCurity Bed (L-100, L-200, LE-400, LE-450, LE-500, LEX-400, LEX-450, LEX-500, Z-400, Z-450, Z-500, ZX-400, ZX-450, ZX-500, ZM-400, ZM-450)

Timeline

📋
▶
2 Work Order Created Feb 13, 12:23 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Feb 13, 4:34 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Scheduling
To: Assigned
Duration in Previous: 4h 10m
⏳ 4.9 business days
👷
Technician Assigned by Laura Hill Feb 20, 11:11 AM
Technician: David Hernandez
🚨 19.0 business days
⏱️
Labor Added Mar 18, 9:38 PM
Type: Labor
Status: Open
Qty: 0.5
📦
▶
2 Parts Requested Mar 19, 11:37 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Mark Franks
From: Assigned
To: Awaiting Parts
Duration in Previous: 33d 18h
⚠️ 8.0 business days
🔩
▶
2 2x Parts Added Mar 30, 12:59 PM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by John Rolston
From: Awaiting Parts
To: Reschedule
Duration in Previous: 11d 1h
🚨 29.0 business days
⏱️
▶
2 3x Labor Added May 7, 8:30 AM
3x Labor Added → Status: Completed
✔️
Status: Completed by David Hernandez
From: Reschedule, Completed
To: Completed, Closed
Duration in Previous: 37d 19h, 0m
📄
▶
2 Status: Ready to Bill May 7, 3:19 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 4.0 business days
🧾
Invoice Created May 12, 2:37 PM
Invoice Number: SM-261295

Bottlenecks

Assigned
Duration: 23.3 business days (threshold: 4.0 business hours)
Exceeded by 22.8 business days
Awaiting Parts
Duration: 8.0 business days (threshold: 3.0 business days)
Exceeded by 5.0 business days
Reschedule
Duration: 28.9 business days (threshold: 2.0 business days)
Exceeded by 26.9 business days

🔗 Related Artifacts

📦
Parts Order 00092907
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
David Hernandez
Scheduled
N/A
Created
Feb 13, 12:23 PM
Invoice #
SM-261295

Work Details (6)

Name Type Status Qty Amount Date
WL-03150404 Labor Open 0.5 $0.00 Mar 18, 9:38 PM
WL-03165234 Parts Open 1 $6.39 Mar 30, 12:59 PM
WL-03165235 Expenses Open 1 $0.00 Mar 30, 12:59 PM
WL-03217622 Labor Open 1 $0.00 May 7, 8:30 AM
WL-03217623 Labor Open 1 $95.00 May 7, 8:30 AM
WL-03217624 Travel Open 35 $0.00 May 7, 8:30 AM

Details