Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01351623 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Orientation • PSM

📍 UCSF Medical Center — 745 Parnassus Ave, San Francisco CA, 94122

Feb 13, 2026 → Feb 14, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✓ SLA Met (9 biz days early)
Active: 0 biz days
🕐 Clock stopped: Completed (Feb 15, 2026)
0d
▶ Clock Running
Status: Created
Feb 13 → Feb 15, 2026
0 business days (counted)
Running total: 0 of ? biz days used
Created: Feb 13, 2026 Completed: Feb 15, 2026
Coordinators 0.7d
Billing 3.4d
✓ SLA Met
Coordinators
0.7 days
Billing
3.4 days
Over SLA
Created: Feb 13, 2026 Due: Dec 31, 2026 Completed: Feb 14, 2026 (320 days early)
📅
0.7 days Total Age
⏱️
3.0d in Closed Longest Stage
🔄
5 transitions Status Changes
⚠️
2.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
30 lines Work Details
🚩
4 visits On-Site Trips
📋
Coordinator Scheduling
🚩
4 On-Site Visits
4 on-site visits — why were multiple trips needed?
Visit 1 Feb 10, 2026
Visit 2 Feb 11, 2026
Visit 3 Feb 12, 2026
Visit 4 Feb 13, 2026

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with minor delays
Invoiced • 181 days old
🚨
Primary Delay 3.0 days stuck in "Closed"
⏱️
Total Delay 2.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Scheduled
0.7d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
1.4d / 1.0d SLA
Invoice Pending
2.0d / 2.0d SLA

💬 Activities, Notes & Communications

Timeline

📋
▶
3 Work Order Created Feb 13, 1:01 PM
Work Order Created → Technician Assigned → Technician Assigned
👷
Technician Assigned by Caitlin Mcgee
Technician: Kristyn Foster
👷
Technician Assigned by Caitlin Mcgee
Technician: CSOL Admin, Kristyn Foster
⏱️
▶
2 4x Labor Added Feb 13, 2:54 PM
4x Labor Added → 5x Expenses Added
💵
5x Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏳ 1.0 business days
💵
10x Expenses Added Feb 15, 11:45 AM
Type: Expenses
Status: Open
Qty: 1
💵
Expenses Added Feb 15, 11:54 AM
Type: Expenses
Status: Open
Qty: 1
💵
3x Expenses Added Feb 15, 12:14 PM
Type: Expenses
Status: Open
Qty: 1
💵
▶
4 5x Expenses Added Feb 15, 12:21 PM
5x Expenses Added → Expenses Added → Expenses Added → Status: Completed
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
✔️
Status: Completed by Kristyn Foster
From: Scheduled
To: Completed
Duration in Previous: 1d 23h
🏁
Status: Closed by Kristyn Foster Feb 15, 12:28 PM
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 3.0 business days
📄
Status: Ready to Bill by Wayne Rush Feb 19, 3:56 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 3h
📨
Status: Invoice Pending by Timothy Amburgey Feb 20, 10:48 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 18h 52m
⏳ 2.0 business days
💰
▶
2 Status: Invoiced Feb 23, 4:21 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-254580

Bottlenecks

Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.1 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Orientation
Branch
ERLA - PROD
Technician
Kristyn Foster
Scheduled
Feb 10, 8:00 AM
Created
Feb 13, 1:01 PM
Invoice #
SM-254580

Work Details (30)

Name Type Status Qty Amount Date
WL-03105334 Labor Open 8 $1,450.00 Feb 13, 2:54 PM
WL-03105335 Labor Open 8 $1,450.00 Feb 13, 2:54 PM
WL-03105336 Labor Open 8 $1,450.00 Feb 13, 2:54 PM
WL-03105337 Labor Open 4 $1,450.00 Feb 13, 2:54 PM
WL-03105338 Expenses Open 1 $68.00 Feb 13, 2:56 PM
WL-03105339 Expenses Open 1 $68.00 Feb 13, 2:56 PM
WL-03105340 Expenses Open 1 $68.00 Feb 13, 2:56 PM
WL-03105341 Expenses Open 1 $68.00 Feb 13, 2:56 PM
WL-03105342 Expenses Open 1 $68.00 Feb 13, 2:56 PM
WL-03106467 Expenses Open 1 $222.39 Feb 15, 11:45 AM
WL-03106463 Expenses Open 1 $362.10 Feb 15, 11:45 AM
WL-03106464 Expenses Open 1 $190.11 Feb 15, 11:45 AM
WL-03106465 Expenses Open 1 $190.11 Feb 15, 11:45 AM
WL-03106466 Expenses Open 1 $190.11 Feb 15, 11:45 AM
WL-03106468 Expenses Open 1 $60.00 Feb 15, 11:45 AM
WL-03106469 Expenses Open 1 $60.00 Feb 15, 11:45 AM
WL-03106470 Expenses Open 1 $60.00 Feb 15, 11:45 AM
WL-03106471 Expenses Open 1 $60.00 Feb 15, 11:45 AM
WL-03106472 Expenses Open 1 $11.00 Feb 15, 11:45 AM
WL-03106473 Expenses Open 1 $308.10 Feb 15, 11:54 AM
WL-03106486 Expenses Open 1 $29.00 Feb 15, 12:14 PM
WL-03106484 Expenses Open 1 $662.60 Feb 15, 12:14 PM
WL-03106485 Expenses Open 1 $68.38 Feb 15, 12:14 PM
WL-03106491 Expenses Open 1 $32.92 Feb 15, 12:21 PM
WL-03106493 Expenses Open 1 $5.00 Feb 15, 12:21 PM
WL-03106494 Expenses Open 1 $5.00 Feb 15, 12:21 PM
WL-03106492 Expenses Open 1 $5.00 Feb 15, 12:21 PM
WL-03106495 Expenses Open 1 $5.00 Feb 15, 12:21 PM
WL-03106496 Expenses Open 1 $3.30 Feb 15, 12:22 PM
WL-03106499 Expenses Open 1 $72.99 Feb 15, 12:24 PM

Details