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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01351632 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 ROPER HOSPITAL — 316 Calhoun Street, Charleston SC, 29401

Feb 13, 2026 → Feb 20, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Feb 23, 2026
✓ SLA Met (1 biz days early)
Active: 4 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Feb 20, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
4d
▶ Clock Running
Status: Assigned
Feb 13 → Feb 20, 2026
4 business days (counted)
Running total: 4 of 5 biz days used
▶ Clock Running
Status: Tech On Site
Feb 20 → Feb 20, 2026
0 business days (counted)
Running total: 4 of 5 biz days used
Created: Feb 13, 2026 Completed: Feb 20, 2026
Business Days Used 4 / 5
0 5d budget
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Feb 13 → Feb 13 Created ▶ Running 0 0 / 5
Feb 13 → Feb 13 Ready for Scheduling ▶ Running 0 0 / 5
Feb 13 → Feb 20 Assigned ▶ Running 4 4 / 5
Feb 20 → Feb 20 Tech On Site ▶ Running 0 4 / 5
Dispatch 0.0d
Coordinators 4.7d
Field Work 0.2d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
4.7 days
Over SLA
Field Work
0.2 days
Billing
0.0 days
Created: Feb 13, 2026 Due: Feb 20, 2026 Completed: Feb 20, 2026 (on time)
📅
4.7 days Total Age
⏱️
7.1d in Closed Longest Stage
🔄
7 transitions Status Changes
⚠️
10.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
12 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Kevin Cogdill — scheduling delays attributed to technician, not coordinators
Visit 1 Feb 16, 2026
Visit 2 Feb 20, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 181 days old
🚨
Primary Delay 7.1 days stuck in "Closed"
⏱️
Total Delay 10.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
4.6d / 0.5d SLA
Tech On Site
0.2d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
7.1d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
2/13: troubleshot unit - head-end lift motor coupler seems to be inop - motor spins but no bed motion
🔧 Work Performed
Replaced Hi-Lo coupling.
🔍 Technician Findings
Hi-lo coupling worn.
⚠️ Problem Description
Matthew Sebzda: repair request head end hi/lo inop
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Feb 13, 1:30 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
👷
▶
2 Technician Assigned Feb 13, 2:14 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 42m
⏳ 1.0 business days
💵
Expenses Added Feb 16, 8:53 AM
Type: Expenses
Status: Open
Qty: 1
⏳ 1.0 business days
⏱️
3x Labor Added Feb 17, 11:46 AM
Type: Labor, Expenses, Travel
Status: Open
Qty: 7, 1, 370
⏳ 4.0 business days
⏱️
2x Labor Added Feb 20, 11:25 AM
Type: Labor
Status: Open
Qty: 1.2166666666667
🔩
Parts Added Feb 20, 12:39 PM
Type: Parts
Status: Open
Qty: 1
👷
Technician Assigned by Laura Hill Feb 20, 3:21 PM
Technician: a0hVU0000008GsPYAU, Kevin Cogdill
🔧
Status: Tech On Site by Kevin Cogdill Feb 20, 4:48 PM
From: Assigned
To: Tech On Site
Duration in Previous: 7d 2h
⏱️
▶
3 5x Labor Added Feb 20, 6:02 PM
5x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Kevin Cogdill
From: Tech On Site
To: Completed
Duration in Previous: 1h 15m
🏁
Status: Closed by Kevin Cogdill
From: Completed
To: Closed
Duration in Previous: 1m
⚠️ 7.7 business days
📄
Status: Ready to Bill by Hannah Shaw Mar 3, 10:42 AM
From: Closed
To: Ready to Bill
Duration in Previous: 10d 16h
📨
Status: Invoice Pending by Hannah Shaw Mar 3, 10:53 AM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 10m
🚨 74.9 business days
🧾
Invoice Created Jun 16, 8:00 AM
Invoice Number: SM-255437

Bottlenecks

Assigned
Duration: 4.6 business days (threshold: 4.0 business hours)
Exceeded by 4.1 business days
Closed
Duration: 7.1 business days (threshold: 1.0 business days)
Exceeded by 6.1 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Kevin Cogdill
Scheduled
N/A
Created
Feb 13, 1:30 PM
Invoice #
SM-255437

Work Details (12)

Name Type Status Qty Amount Date
WL-03106840 Expenses Open 1 $0.00 Feb 16, 8:53 AM
WL-03108602 Labor Open 7 $0.00 Feb 17, 11:46 AM
WL-03108603 Expenses Open 1 $0.00 Feb 17, 11:46 AM
WL-03108604 Travel Open 370 $0.00 Feb 17, 11:46 AM
WL-03113716 Labor Open 1.2166666666667 $0.00 Feb 20, 11:25 AM
WL-03113717 Labor Open 2 $0.00 Feb 20, 11:25 AM
WL-03113871 Parts Open 1 $0.00 Feb 20, 12:39 PM
WL-03114540 Labor Open 2 $0.00 Feb 20, 6:02 PM
WL-03114541 Labor Open 0.75 $0.00 Feb 20, 6:02 PM
WL-03114542 Expenses Open 1 $0.00 Feb 20, 6:02 PM
WL-03114543 Expenses Open 1 $0.00 Feb 20, 6:02 PM
WL-03114544 Expenses Open 1 $0.00 Feb 20, 6:02 PM

Details