Last business day of February 2026 · Target: Feb 27, 2026
✓ SLA Met (9 biz days early)
Active: 0 biz days
🕐 Clock stopped: Completed (Feb 14, 2026)
0d
▶ Clock Running
Status: Scheduled
Feb 13 → Feb 14, 2026
0 business days (counted)
Running total: 0 of ? biz days used
Created: Feb 13, 2026Completed: Feb 14, 2026
Coordinators0.6d
Billing3.4d
✓ SLA Met
Coordinators
0.6 days
Billing
3.4 days
Over SLA
Created: Feb 13, 2026
Due: Dec 31, 2026
Completed: Feb 14, 2026 (320 days early)
📅
0.6 daysTotal Age
⏱️
3.0d in ClosedLongest Stage
🔄
5 transitionsStatus Changes
⚠️
2.4d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
1 linesWork Details
📋
CoordinatorScheduling
AI Analysis
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Completed with minor delays
Invoiced • 181 days old
🚨
Primary Delay3.0 days stuck in "Closed"
⏱️
Total Delay2.4 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
0.6d / 2.0d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
1.4d / 1.0d SLA
Invoice Pending
2.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
TOLLS WE 2/7
📅
Green Security
Feb 13, 2026 1:57pm – 1:57pm
Work Order: WO-01351639
Location: Homestead Hospital
Address: 975 Baptist Way, Homestead, FL 33033
Contact Name: Joey Perkins
Contact Phone: 904-229-6579
Contact Email: joey.perkins@philips.com
Use the link below to access your work order to Accept and Schedule your work.
https://csa.my.salesforce.
Timeline
📋
▶
3
Work Order Created Feb 13, 1:57 PM
Work Order Created → Status: Scheduled → Technician Assigned
🗓️
Status: Scheduled by Caitlin Mcgee
From:Entered
To:Scheduled
Duration in Previous:0m
👷
Technician Assigned by Caitlin Mcgee
Technician:Angela Pettus
💵
▶
2
Expenses Added Feb 13, 9:45 PM
Expenses Added → Status: Completed
✔️
Status: Completed by Angela Pettus
From:Scheduled, Completed
To:Completed, Closed
Duration in Previous:7h 49m, 0m
⏳3.3 business days
📄
Status: Ready to Bill by Wayne RushFeb 19, 3:56 PM
From:Closed
To:Ready to Bill
Duration in Previous:5d 18h
📨
Status: Invoice Pending by Timothy AmburgeyFeb 20, 10:13 AM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:18h 16m
⏳2.0 business days
💰
▶
2
Status: Invoiced Feb 23, 3:52 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number:SM-254570
Bottlenecks
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)