Work Order 360 View
Detailed work order timeline, KPIs, and analysis
P5
SLA Clock
5 business days from creation · Target: Feb 23, 2026
✗ SLA Missed (31 biz days late)
🕐 Clock stopped: Canceled (Apr 7, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
36d
▶ Clock Running
Status: Assigned
Feb 13 → Apr 7, 2026
36 business days (counted)
Running total: 36 of 5 biz days used
Created: Feb 13, 2026
Canceled: Apr 7, 2026
Business Days Used
36 / 5
0
5d budget
+31d over
Show SLA Clock Detail (3 periods)
| Period |
Status |
Clock |
Biz Days |
Running Total |
| Feb 13 → Feb 13 |
Created |
▶ Running
|
0 |
0 / 5 |
| Feb 13 → Feb 13 |
Ready for Scheduling |
▶ Running
|
0 |
0 / 5 |
| Feb 13 → Apr 7 |
Assigned |
▶ Running
|
36 |
36 / 5 |
Coordinators
36.6 days
Over SLA
Created: Feb 13, 2026
Due: Feb 20, 2026
Completed: Apr 7, 2026 (45 days late)
⏱️
36.3d in Assigned
Longest Stage
🔄
3 transitions
Status Changes
⚠️
35.8d over
Total Delay
📦
0 orders, 0 quotes
Parts & Quotes
AI Analysis
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Generating AI analysis...
🚨
Primary Delay
36.3 days stuck in "Assigned"
⏱️
Total Delay
35.8 business days over SLA thresholds
SLA vs Actual Time by Status
Ready for Scheduling
0.3d
/ 1.0d SLA
Assigned
36.3d
/ 0.5d SLA
💬 Activities, Notes & Communications
🔒
Internal CSA Notes
4/7/26 BA - Canceling WO, duplicate
⚠️
Problem Description
Fernando Lemos: Stretcher Repair Request
Side rail is falling apart
needs po request
Timeline
📋
📅
From:
Entered
To:
Ready for Scheduling
Duration in Previous:
0m
👷
👷
Technician:
Fernando Lemos
👷
Technician:
Carlos Robles
🚫
From:
Assigned
To:
Canceled
Duration in Previous:
52d 15h
Bottlenecks
Assigned
Duration: 36.3 business days (threshold: 4.0 business hours)
Exceeded by 35.8 business days