Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01351649 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 JEFFERSON ARIA BUCKS HOSPITAL — 380 Oxford Valley Rd, Langhorne PA, 19047

Feb 13, 2026 → Feb 27, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Feb 23, 2026
✗ SLA Missed (3 biz days late)
Active: 8 biz days
Paused: 1 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Feb 27, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
⏸1d
⏸ Clock Paused
Status: Awaiting Parts
Feb 13 → Feb 17, 2026
1 business day (not counted)
8d
▶ Clock Running
Status: Reschedule
Feb 17 → Feb 27, 2026
8 business days (counted)
Running total: 8 of 5 biz days used
▶ Clock Running
Status: Completed
Feb 27 → Feb 27, 2026
0 business days (counted)
Running total: 8 of 5 biz days used
▶ Clock Running
Status: Assigned
Feb 27 → Feb 27, 2026
0 business days (counted)
Running total: 8 of 5 biz days used
Created: Feb 13, 2026 Completed: Feb 27, 2026
Business Days Used 8 / 5
0 5d budget +3d over
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Feb 13 → Feb 13 Created ▶ Running 0 0 / 5
Feb 13 → Feb 13 Ready for Scheduling ▶ Running 0 0 / 5
Feb 13 → Feb 17 Awaiting Parts ⏸ Paused 1 —
Feb 17 → Feb 27 Reschedule ▶ Running 8 8 / 5
Feb 27 → Feb 27 Completed ▶ Running 0 8 / 5
Feb 27 → Feb 27 Assigned ▶ Running 0 8 / 5
Dispatch 0.0d
Material Management 1.5d
Coordinators 9.2d
Field Work 0.0d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
1.5 days
Coordinators
9.2 days
Over SLA
Field Work
0.0 days
Billing
0.0 days
Created: Feb 13, 2026 Due: Feb 20, 2026 Completed: Feb 27, 2026 (6 days late)
📅
9.6 days Total Age
⏱️
9.0d in Reschedule Longest Stage
🔄
11 transitions Status Changes
⚠️
10.8d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits (1 reschedule)
2 on-site visits — follow-up trip required
Visit 1 Feb 12, 2026
Visit 2 Feb 24, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 181 days old
🚨
Primary Delay 9.0 days stuck in "Reschedule"
⏱️
Total Delay 10.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Awaiting Parts
1.5d / 3.0d SLA
Reschedule
9.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Assigned
0.1d / 0.5d SLA
Closed
4.8d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Tech replaced the harness from the left side rail. checked all functions and it working properly
🔍 Technician Findings
Tech found the harness from the side rail not working properly
⚠️ Problem Description
left side rail not working and losing power 155448 Ramos, Pete
📄 Description
Hillrom ADVANTA 2 P1190 Electric Bed

Timeline

📋
▶
2 Work Order Created Feb 13, 2:19 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏱️
▶
3 3x Labor Added Feb 13, 3:15 PM
3x Labor Added → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order: 00090382
Status: Closed
📦
Status: Awaiting Parts by Pete Ramos
From: Ready for Scheduling
To: Awaiting Parts
Duration in Previous: 57m
⏳ 2.0 business days
🔩
▶
2 2x Parts Added Feb 17, 8:06 AM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Melissa Barrett
From: Awaiting Parts
To: Reschedule
Duration in Previous: 3d 16h
⚠️ 9.0 business days
⏱️
▶
4 Labor Added Feb 27, 11:32 AM
Labor Added → Status: Completed → Technician Assigned → Status: Assigned
✔️
Status: Completed by Pete Ramos
From: Reschedule
To: Completed
Duration in Previous: 10d 3h
👷
Technician Assigned by Kourtney Smith
Technician: a0h5A00000GbegoQAB, Pete Ramos
👷
Status: Assigned by Kourtney Smith
From: Completed
To: Assigned
Duration in Previous: 3m
✔️
▶
2 Status: Completed Feb 27, 12:19 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Pete Ramos
From: Completed
To: Closed
Duration in Previous: 2m
⚠️ 5.0 business days
💵
▶
2 Status: Billing Review Mar 5, 10:29 AM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Hannah Shaw
From: Billing Review
To: Ready to Bill
Duration in Previous: 4m
📨
Status: Invoice Pending by Hannah Shaw Mar 5, 10:41 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 7m
💰
Status: Invoiced by Hannah Shaw Mar 5, 10:48 AM
From: Invoice Pending
To: Invoiced
Duration in Previous: 6m
⏳ 5.0 business days
🧾
Invoice Created Mar 11, 8:42 AM
Invoice Number: SM-255668

Bottlenecks

Reschedule
Duration: 9.0 business days (threshold: 2.0 business days)
Exceeded by 7.0 business days
Closed
Duration: 4.8 business days (threshold: 1.0 business days)
Exceeded by 3.8 business days

🔗 Related Artifacts

📦
Parts Order 00090382
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Pete Ramos
Scheduled
N/A
Created
Feb 13, 2:19 PM
Invoice #
SM-255668

Work Details (6)

Name Type Status Qty Amount Date
WL-03105383 Labor Open 1.5 $0.00 Feb 13, 3:15 PM
WL-03105384 Labor Open 1 $95.00 Feb 13, 3:15 PM
WL-03105385 Travel Open 58 $0.00 Feb 13, 3:15 PM
WL-03108268 Parts Open 1 $184.97 Feb 17, 8:06 AM
WL-03108269 Expenses Open 1 $0.00 Feb 17, 8:06 AM
WL-03123180 Labor Open 1 $95.00 Feb 27, 11:32 AM

Details