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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01351651 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 JEFFERSON ARIA BUCKS HOSPITAL — 380 Oxford Valley Rd, Langhorne PA, 19047

Feb 13, 2026 → Feb 27, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Feb 23, 2026
✗ SLA Missed
Active: 3 biz days
Paused: 6 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Feb 27, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
⏸6d
⏸ Clock Paused
Status: Awaiting Parts
Feb 13 → Feb 24, 2026
6 business days (not counted)
▶ Clock Running
Status: Completed
Feb 24 → Feb 24, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
3d
▶ Clock Running
Status: Assigned
Feb 24 → Feb 27, 2026
3 business days (counted)
Running total: 3 of 5 biz days used
Created: Feb 13, 2026 Completed: Feb 27, 2026
Business Days Used 3 / 5
0 5d budget
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Feb 13 → Feb 13 Created ▶ Running 0 0 / 5
Feb 13 → Feb 13 Ready for Scheduling ▶ Running 0 0 / 5
Feb 13 → Feb 24 Awaiting Parts ⏸ Paused 6 —
Feb 24 → Feb 24 Completed ▶ Running 0 0 / 5
Feb 24 → Feb 27 Assigned ▶ Running 3 3 / 5
Dispatch 0.0d
Material Management 6.5d
Coordinators 3.5d
Field Work 0.0d
Billing 0.4d
✗ SLA Missed
Dispatch
0.0 days
Material Management
6.5 days
Over SLA
Coordinators
3.5 days
Over SLA
Field Work
0.0 days
Billing
0.4 days
Created: Feb 13, 2026 Due: Feb 20, 2026 Completed: Feb 27, 2026 (6 days late)
📅
9.6 days Total Age
⏱️
6.5d in Awaiting Parts Longest Stage
🔄
11 transitions Status Changes
⚠️
10.4d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 181 days old
🚨
Primary Delay 6.5 days stuck in "Awaiting Parts"
⏱️
Total Delay 10.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Awaiting Parts
6.5d / 3.0d SLA
Completed
0.0d / 1.0d SLA
Assigned
3.4d / 0.5d SLA
Closed
5.0d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
Ready to Bill
0.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
The technician found damage to both handles on the unit and inspected the unit for any additional damage. The required parts were ordered; however, they will not arrive in time to complete the repair before the contract ends.
🔍 Technician Findings
The technician found damage to both handles on the unit and inspected the unit for any additional damage. The required parts were ordered; however, they will not arrive in time to complete the repair before the contract ends.
⚠️ Problem Description
HANDLE COVERS ARE DAMAGE 1590900165 1590900265 Ramos, Pete
📄 Description
Hill-Rom P8000 Stretcher

Timeline

📋
▶
2 Work Order Created Feb 13, 2:21 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏱️
▶
3 Labor Added Feb 13, 3:18 PM
Labor Added → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order: 00090383
Status: Canceled
📦
Status: Awaiting Parts by Pete Ramos
From: Ready for Scheduling
To: Awaiting Parts
Duration in Previous: 57m
⚠️ 7.0 business days
✔️
▶
3 Status: Completed Feb 24, 3:41 PM
Status: Completed → Technician Assigned → Status: Assigned
👷
Technician Assigned by Kourtney Smith
Technician: a0h5A00000GbegoQAB, Pete Ramos
👷
Status: Assigned by Kourtney Smith
From: Completed
To: Assigned
Duration in Previous: 3m
⏳ 4.0 business days
✔️
▶
2 Status: Completed Feb 27, 10:30 AM
Status: Completed → Status: Closed
🏁
Status: Closed by Pete Ramos
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 5.0 business days
💵
Status: Billing Review by Hannah Shaw Mar 5, 7:53 AM
From: Closed
To: Billing Review
Duration in Previous: 5d 21h
📄
Status: Ready to Bill by Hannah Shaw Mar 5, 8:05 AM
From: Billing Review
To: Ready to Bill
Duration in Previous: 12m
💵
Status: Billing Review by Hannah Shaw Mar 5, 10:10 AM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 2h 4m, 0m
📨
Status: Invoice Pending by Hannah Shaw Mar 5, 10:41 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 30m
💰
Status: Invoiced by Hannah Shaw Mar 5, 10:48 AM
From: Invoice Pending
To: Invoiced
Duration in Previous: 6m
⚠️ 9.0 business days
🧾
Invoice Created Mar 17, 8:57 AM
Invoice Number: SM-255668

Bottlenecks

Awaiting Parts
Duration: 6.5 business days (threshold: 3.0 business days)
Exceeded by 3.5 business days
Assigned
Duration: 3.4 business days (threshold: 4.0 business hours)
Exceeded by 2.9 business days
Closed
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days

🔗 Related Artifacts

📦
Parts Order 00090383
Canceled

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Pete Ramos
Scheduled
N/A
Created
Feb 13, 2:21 PM
Invoice #
SM-255668

Work Details (1)

Name Type Status Qty Amount Date
WL-03105390 Labor Open 1 $95.00 Feb 13, 3:18 PM

Details