Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01351657 ↗ ServiceMax

GE HEALTHCARE • CSOL Orientation • PSM

📍 EMSAR Orientation [GE] — 123 Street, Wilmington OH, 45177

Feb 13, 2026 → Feb 21, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✓ SLA Met (5 biz days early)
Active: 4 biz days
🕐 Clock stopped: Invoiced (Feb 21, 2026)
▶ Clock Running
Status: Created
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 0 of ? biz days used
4d
▶ Clock Running
Status: Scheduled
Feb 13 → Feb 21, 2026
4 business days (counted)
Running total: 4 of ? biz days used
Created: Feb 13, 2026 Invoiced: Feb 21, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Feb 13 → Feb 13 Created ▶ Running 0 0
Feb 13 → Feb 21 Scheduled ▶ Running 4 4
Dispatch 0.0d
Coordinators 7.5d
Billing 1.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
7.5 days
Over SLA
Billing
1.0 days
Created: Feb 13, 2026 Due: Dec 31, 2026 Completed: Feb 21, 2026 (313 days early)
📅
4.5 days Total Age
⏱️
7.5d in Scheduled Longest Stage
🔄
5 transitions Status Changes
⚠️
9.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🚩
5 visits On-Site Trips
📋
Coordinator Scheduling
🚨
5 On-Site Visits
5 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Feb 16, 2026
Visit 2 Feb 17, 2026
Visit 3 Feb 18, 2026
Visit 4 Feb 19, 2026
Visit 5 Feb 20, 2026

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 181 days old
🚨
Primary Delay 7.5 days stuck in "Scheduled"
⏱️
Total Delay 9.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
7.5d / 2.0d SLA
Closed
5.0d / 1.0d SLA
Ready to Bill
1.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

NOT BILLABLE - EMSAR Orientation

Timeline

📋
▶
3 Work Order Created Feb 13, 2:42 PM
Work Order Created → Status: Scheduled → Technician Assigned
🗓️
Status: Scheduled by Wayne Rush
From: Entered
To: Scheduled
Duration in Previous: 0m
👷
Technician Assigned by Wayne Rush
Technician: Haley Hartzell
⚠️ 5.0 business days
⏱️
▶
2 2x Labor Added Feb 22, 4:56 PM
2x Labor Added → 3x Labor Added
⏱️
3x Labor Added
Type: Labor
Status: Open
Qty: 0.016666666666667
⏳ 3.0 business days
🏁
Status: Closed by Kim Witt Feb 25, 3:52 PM
From: Scheduled
To: Closed
Duration in Previous: 12d 1h
⚠️ 5.0 business days
📄
Status: Ready to Bill by Hannah Shaw Mar 4, 12:07 AM
From: Closed
To: Ready to Bill
Duration in Previous: 6d 8h
📨
Status: Invoice Pending by Yecenia Campos Mar 4, 5:12 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 17h 5m
💰
▶
2 Status: Invoiced Mar 4, 5:20 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-255611

Bottlenecks

Scheduled
Duration: 7.5 business days (threshold: 2.0 business days)
Exceeded by 5.5 business days
Closed
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Orientation
Branch
N/A
Technician
Haley Hartzell
Scheduled
Feb 16, 2:40 PM
Created
Feb 13, 2:42 PM
Invoice #
SM-255611

Work Details (5)

Name Type Status Qty Amount Date
WL-03115604 Labor Open 9 $0.00 Feb 22, 4:56 PM
WL-03115605 Labor Open 0.016666666666667 $0.00 Feb 22, 4:57 PM
WL-03115606 Labor Open 0.016666666666667 $0.00 Feb 22, 4:58 PM
WL-03115608 Labor Open 0.016666666666667 $0.00 Feb 22, 4:58 PM
WL-03115609 Labor Open 0.016666666666667 $0.00 Feb 22, 4:59 PM

Details