Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01351659 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Johns Hopkins Howard County General Hospital — 5755 Cedar Lane, Columbia MD, 21044

Feb 13, 2026 → Present

🟢 On Track
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
⚠ 117 biz days overdue
Active: 126 biz days
▶ Clock Running
Status: Created
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 0 of ? biz days used
126d
▶ Clock Running
Status: Ready for Scheduling
Feb 13 → Aug 14, 2026
126 business days (counted)
Running total: 126 of ? biz days used
Created: Feb 13, 2026 Today
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Feb 13 → Feb 13 Created ▶ Running 0 0
Feb 13 → Feb 13 Scheduled ▶ Running 0 0
Feb 13 → Aug 14 Ready for Scheduling ▶ Running 126 126
Dispatch 0.0d
Coordinators 0.0d
⚠ Overdue
Dispatch
0.0 days
Coordinators
0.0 days
Created: Feb 13, 2026 Due: Dec 31, 2026 (139 days left)
📅
126.5 days Total Age
⏱️
0.0d in Scheduled Longest Stage
🔄
2 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
On Track
Ready for Scheduling • 181 days old
✅
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/13/2026 CM ack msg; LM w/EZ; 1448 SL decline; 1501 SB decline; 1615 JeB decline; 1457 EJ unavail; 2/16/2026 2012 LM w/Ann Marie re NAR

Timeline

📋
▶
3 Work Order Created Feb 13, 2:46 PM
Work Order Created → Status: Scheduled → Status: Ready for Scheduling
🗓️
Status: Scheduled by Caitlin Mcgee
From: Entered
To: Scheduled
Duration in Previous: 0m
📅
Status: Ready for Scheduling by Caitlin Mcgee
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 1m

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready for Scheduling
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
CSOL Admin
Scheduled
Apr 7, 8:30 AM
Created
Feb 13, 2:46 PM
Invoice #
N/A

Details