Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01351660 ↗ ServiceMax

GE HEALTHCARE CLINICAL APPLICATIONS • CSOL Orientation • PSM

📍 EMSAR Orientation [GE] — 123 Street, Wilmington OH, 45177

Feb 13, 2026 → Present

🔴 Behind
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
⚠ 117 biz days overdue
Active: 126 biz days
▶ Clock Running
Status: Created
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 13 → Feb 26, 2026
8 business days (counted)
Running total: 8 of ? biz days used
15d
▶ Clock Running
Status: Completed
Feb 26 → Mar 19, 2026
15 business days (counted)
Running total: 23 of ? biz days used
103d
▶ Clock Running
Status: Scheduled
Mar 19 → Aug 14, 2026
103 business days (counted)
Running total: 126 of ? biz days used
Created: Feb 13, 2026 Today
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Feb 13 → Feb 13 Created ▶ Running 0 0
Feb 13 → Feb 26 Scheduled ▶ Running 8 8
Feb 26 → Mar 19 Completed ▶ Running 15 23
Mar 19 → Aug 14 Scheduled ▶ Running 103 126
Dispatch 0.0d
Coordinators 8.5d
Field Work 16.0d
⚠ Overdue
Dispatch
0.0 days
Coordinators
8.5 days
Over SLA
Field Work
16.0 days
Over SLA
Created: Feb 13, 2026 Due: Dec 31, 2026 (139 days left)
📅
126.5 days Total Age
⏱️
16.0d in Completed Longest Stage
🔄
3 transitions Status Changes
⚠️
21.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🚩
5 visits On-Site Trips
📋
Coordinator Scheduling
🚨
5 On-Site Visits
5 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Feb 16, 2026
Visit 2 Feb 17, 2026
Visit 3 Feb 18, 2026
Visit 4 Feb 19, 2026
Visit 5 Feb 20, 2026

AI Analysis

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Generating AI analysis...
Behind Schedule - Needs Attention
Scheduled • 181 days old
🚨
Primary Delay 16.0 days stuck in "Completed"
⏱️
Total Delay 21.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
8.5d / 2.0d SLA
Completed
16.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

NOT BILLABLE - EMSAR Orientation

Timeline

📋
▶
3 Work Order Created Feb 13, 2:48 PM
Work Order Created → Status: Scheduled → Technician Assigned
🗓️
Status: Scheduled by Wayne Rush
From: Entered
To: Scheduled
Duration in Previous: 0m
👷
Technician Assigned by Wayne Rush
Technician: Jamese Lamb
⏳ 4.0 business days
⏱️
▶
2 Labor Added Feb 19, 6:55 PM
Labor Added → 2x Labor Added
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 9
⏱️
Labor Added Feb 19, 7:29 PM
Type: Labor
Status: Open
Qty: 9
⏳ 1.6 business days
⏱️
Labor Added Feb 22, 11:05 AM
Type: Labor
Status: Open
Qty: 9
⏳ 4.0 business days
✔️
Status: Completed by Kim Witt Feb 26, 9:55 AM
From: Scheduled
To: Completed
Duration in Previous: 12d 19h
🚨 16.0 business days
🗓️
Status: Scheduled by Kim Witt Mar 19, 10:32 AM
From: Completed
To: Scheduled
Duration in Previous: 20d 23h

Bottlenecks

Scheduled
Duration: 8.5 business days (threshold: 2.0 business days)
Exceeded by 6.5 business days
Completed
Duration: 16.0 business days (threshold: 1.0 business days)
Exceeded by 15.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Scheduled
Priority
PSM
Type
CSOL Orientation
Branch
N/A
Technician
Jamese Lamb
Scheduled
Feb 16, 10:00 AM
Created
Feb 13, 2:48 PM
Invoice #
N/A

Work Details (5)

Name Type Status Qty Amount Date
WL-03112831 Labor Open 9 $0.00 Feb 19, 6:55 PM
WL-03112840 Labor Open 9 $0.00 Feb 19, 6:56 PM
WL-03112841 Labor Open 9 $0.00 Feb 19, 6:56 PM
WL-03112945 Labor Open 9 $0.00 Feb 19, 7:29 PM
WL-03115441 Labor Open 9 $0.00 Feb 22, 11:05 AM

Details