Last business day of February 2026 · Target: Feb 27, 2026
✗ SLA Missed (13 biz days late)
Active: 23 biz days
🕐 Clock stopped: Completed (Mar 19, 2026)
▶ Clock Running
Status: Created
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 0 of ? biz days used
23d
▶ Clock Running
Status: Scheduled
Feb 13 → Mar 19, 2026
23 business days (counted)
Running total: 23 of ? biz days used
Created: Feb 13, 2026Completed: Mar 19, 2026
Show SLA Clock Detail (2 periods)
Period
Status
Clock
Biz Days
Running Total
Feb 13 → Feb 13
Created
▶ Running
0
0
Feb 13 → Mar 19
Scheduled
▶ Running
23
23
Dispatch0.0d
Coordinators23.5d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
23.5 days
Over SLA
Created: Feb 13, 2026
Due: Dec 31, 2026
Completed: Mar 19, 2026 (287 days early)
📅
23.5 daysTotal Age
⏱️
23.5d in ScheduledLongest Stage
🔄
2 transitionsStatus Changes
⚠️
21.5d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
5 linesWork Details
🚩
5 visitsOn-Site Trips
📋
CoordinatorScheduling
🚨
5 On-Site Visits
5 on-site visits — critical red flag: repeated failure to resolve
Visit 1Feb 16, 2026
Visit 2Feb 17, 2026
Visit 3Feb 18, 2026
Visit 4Feb 19, 2026
Visit 5Feb 20, 2026
AI Analysis
Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Completed • 181 days old
🚨
Primary Delay23.5 days stuck in "Scheduled"
⏱️
Total Delay21.5 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
23.5d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
EMSAR Orientation
📅
No Credentialing
Feb 16, 2026 10:00am – 6:00pm
Work Order: WO-01351666
Location: EMSAR Orientation
Address: 123 Street, Wilmington, OH 45177
Contact Name: Jeri Taylor
Contact Phone:
Contact Email:
Use the link below to access your work order to Accept and Schedule your work.
https://csa.my.salesforce.com/a0oVU000005s03NYAQ
📅
No Credentialing
Feb 17, 2026 10:00am – 6:00pm
Work Order: WO-01351666
Location: EMSAR Orientation
Address: 123 Street, Wilmington, OH 45177
Contact Name: Jeri Taylor
Contact Phone:
Contact Email:
Use the link below to access your work order to Accept and Schedule your work.
https://csa.my.salesforce.com/a0oVU000005s03NYAQ
📅
No Credentialing
Feb 18, 2026 10:00am – 6:00pm
Work Order: WO-01351666
Location: EMSAR Orientation
Address: 123 Street, Wilmington, OH 45177
Contact Name: Jeri Taylor
Contact Phone:
Contact Email:
Use the link below to access your work order to Accept and Schedule your work.
https://csa.my.salesforce.com/a0oVU000005s03NYAQ
📅
No Credentialing
Feb 19, 2026 10:00am – 6:00pm
Work Order: WO-01351666
Location: EMSAR Orientation
Address: 123 Street, Wilmington, OH 45177
Contact Name: Jeri Taylor
Contact Phone:
Contact Email:
Use the link below to access your work order to Accept and Schedule your work.
https://csa.my.salesforce.com/a0oVU000005s03NYAQ
📅
No Credentialing
Feb 20, 2026 10:00am – 6:00pm
Work Order: WO-01351666
Location: EMSAR Orientation
Address: 123 Street, Wilmington, OH 45177
Contact Name: Jeri Taylor
Contact Phone:
Contact Email:
Use the link below to access your work order to Accept and Schedule your work.
https://csa.my.salesforce.com/a0oVU000005s03NYAQ
Timeline
📋
▶
3
Work Order Created Feb 13, 2:51 PM
Work Order Created → Status: Scheduled → Technician Assigned
🗓️
Status: Scheduled by Wayne Rush
From:Entered
To:Scheduled
Duration in Previous:0m
👷
Technician Assigned by Wayne Rush
Technician:Erin McNamara
⚠️5.0 business days
⏱️
▶
2
2x Labor Added Feb 22, 4:30 PM
2x Labor Added → 3x Labor Added
⏱️
3x Labor Added
Type:Labor
Status:Open
Qty:0.016666666666667
🚨19.0 business days
✔️
Status: Completed by Kim WittMar 19, 10:30 AM
From:Scheduled
To:Completed
Duration in Previous:33d 18h
Bottlenecks
Scheduled
Duration: 23.5 business days (threshold: 2.0 business days)