Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01351668 ↗ ServiceMax

GE HEALTHCARE • CSOL Orientation • PSM

📍 EMSAR Orientation [GE] — 123 Street, Wilmington OH, 45177

Feb 13, 2026 → Mar 1, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✗ SLA Missed
Active: 9 biz days
🕐 Clock stopped: Completed (Mar 1, 2026)
9d
▶ Clock Running
Status: Scheduled
Feb 13 → Mar 1, 2026
9 business days (counted)
Running total: 9 of ? biz days used
Created: Feb 13, 2026 Completed: Mar 1, 2026
Coordinators 9.5d
✗ SLA Missed
Coordinators
9.5 days
Over SLA
Created: Feb 13, 2026 Due: Dec 31, 2026 Completed: Mar 1, 2026 (305 days early)
📅
9.5 days Total Age
⏱️
9.5d in Scheduled Longest Stage
🔄
3 transitions Status Changes
⚠️
10.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🚩
5 visits On-Site Trips
📋
Coordinator Scheduling
🚨
5 On-Site Visits
5 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Feb 16, 2026
Visit 2 Feb 17, 2026
Visit 3 Feb 18, 2026
Visit 4 Feb 19, 2026
Visit 5 Feb 20, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 181 days old
🚨
Primary Delay 9.5 days stuck in "Scheduled"
⏱️
Total Delay 10.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
9.5d / 2.0d SLA
Closed
4.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

NOT BILLABLE - EMSAR Orientation

🔧 Work Performed
EMSAR Orientation

Timeline

📋
▶
3 Work Order Created Feb 13, 2:54 PM
Work Order Created → Status: Scheduled → Technician Assigned
🗓️
Status: Scheduled by Wayne Rush
From: Entered
To: Scheduled
Duration in Previous: 0m
👷
Technician Assigned by Wayne Rush
Technician: Cindie Moriarty
⏳ 1.0 business days
⏱️
Labor Added Feb 16, 1:09 PM
Type: Labor
Status: Open
Qty: 8
⏳ 3.0 business days
⏱️
2x Labor Added Feb 19, 7:02 PM
Type: Labor
Status: Open
Qty: 9
⏱️
Labor Added Feb 19, 7:30 PM
Type: Labor
Status: Open
Qty: 9
⏳ 1.6 business days
⏱️
Labor Added Feb 22, 11:07 AM
Type: Labor
Status: Open
Qty: 9
⚠️ 5.0 business days
✔️
Status: Completed by Cindie Moriarty Mar 1, 9:41 AM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 15d 18h, 0m
⏳ 4.0 business days
📄
Status: Ready to Bill by Hannah Shaw Mar 5, 9:28 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 3d 23h, 0m
🚨 11.0 business days
🧾
Invoice Created Mar 19, 10:33 AM
Invoice Number: SM-255633

Bottlenecks

Scheduled
Duration: 9.5 business days (threshold: 2.0 business days)
Exceeded by 7.5 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Orientation
Branch
N/A
Technician
Cindie Moriarty
Scheduled
Feb 16, 10:00 AM
Created
Feb 13, 2:54 PM
Invoice #
SM-255633

Work Details (5)

Name Type Status Qty Amount Date
WL-03107208 Labor Open 8 $0.00 Feb 16, 1:09 PM
WL-03112853 Labor Open 9 $0.00 Feb 19, 7:02 PM
WL-03112854 Labor Open 9 $0.00 Feb 19, 7:02 PM
WL-03112946 Labor Open 9 $0.00 Feb 19, 7:30 PM
WL-03115442 Labor Open 9 $0.00 Feb 22, 11:07 AM

Details