Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01351701 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • P5

📍 Bon Secours St Mary's Hospital — 5801 Bremo Road, Richmond VA, 23226

Feb 13, 2026 → Feb 18, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Feb 23, 2026
✓ SLA Met (3 biz days early)
Active: 2 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Feb 18, 2026)
SLA Target
0d
▶ Clock Running
Status: Created
Feb 13 → Feb 16, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
1d
▶ Clock Running
Status: Ready for Scheduling
Feb 16 → Feb 17, 2026
1 business day (counted)
Running total: 1 of 5 biz days used
1d
▶ Clock Running
Status: Assigned
Feb 17 → Feb 18, 2026
1 business day (counted)
Running total: 2 of 5 biz days used
Created: Feb 13, 2026 Completed: Feb 18, 2026
Business Days Used 2 / 5
0 5d budget
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Feb 13 → Feb 16 Created ▶ Running 0 0 / 5
Feb 16 → Feb 17 Ready for Scheduling ▶ Running 1 1 / 5
Feb 17 → Feb 18 Assigned ▶ Running 1 2 / 5
Dispatch 0.3d
Coordinators 3.0d
Field Work 0.6d
Billing 0.0d
✓ SLA Met
Dispatch
0.3 days
Coordinators
3.0 days
Over SLA
Field Work
0.6 days
Billing
0.0 days
Created: Feb 13, 2026 Due: Feb 20, 2026 Completed: Feb 19, 2026 (1 days early)
📅
2.4 days Total Age
⏱️
6.0d in Closed Longest Stage
🔄
7 transitions Status Changes
⚠️
6.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with minor delays
Invoiced • 181 days old
🚨
Primary Delay 6.0 days stuck in "Closed"
⏱️
Total Delay 6.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.3d / 0.5d SLA
Ready for Scheduling
1.0d / 1.0d SLA
Assigned
2.0d / 0.5d SLA
Closed
6.2d / 1.0d SLA
Completed
0.6d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
preformed pm as per mfg worksheet to ensure unit is ready for use
🔍 Technician Findings
found unit
⚠️ Problem Description
Preventative Maintenance
📄 Description
Bed, Electric

Timeline

📋
Work Order Created Feb 13, 4:13 PM
Work Order: WO-01351701
Type: Preventive Maintenance
Priority: P5
⏳ 1.0 business days
📅
Status: Ready for Scheduling by Brandi Alvarez Feb 16, 10:01 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 2d 17h
👷
▶
2 Technician Assigned Feb 17, 8:18 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From: Ready for Scheduling
To: Assigned
Duration in Previous: 22h 17m
⏳ 2.0 business days
⏱️
Labor Added Feb 18, 12:19 PM
Type: Labor
Status: Open
Qty: 1
✔️
Status: Completed by Carlos Robles Feb 18, 1:13 PM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 1d 4h, 0m
✔️
Status: Completed by Mark Franks Feb 18, 2:30 PM
From: Closed
To: Completed
Duration in Previous: 1h 16m
🏁
Status: Closed by Carlos Robles Feb 18, 7:19 PM
From: Completed
To: Closed
Duration in Previous: 4h 49m
⚠️ 6.6 business days
📄
Status: Ready to Bill by Brandi Alvarez Feb 26, 10:50 AM
From: Closed
To: Ready to Bill
Duration in Previous: 7d 15h
📨
Status: Invoice Pending by Hannah Shaw Feb 26, 10:56 AM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 5m, 1m
🚨 69.0 business days
🧾
Invoice Created Jun 3, 4:18 PM
Invoice Number: SM-254958

Bottlenecks

Assigned
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Closed
Duration: 6.0 business days (threshold: 1.0 business days)
Exceeded by 5.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Preventive Maintenance
Branch
N/A
Technician
Carlos Robles
Scheduled
N/A
Created
Feb 13, 4:13 PM
Invoice #
SM-254958

Work Details (1)

Name Type Status Qty Amount Date
WL-03110293 Labor Open 1 $0.00 Feb 18, 12:19 PM

Details