Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01351702 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 UC HEALTH WEST CHESTER HOSPITAL — 7700 UNIVERSITY DR, West Chester OH, 45069

Feb 13, 2026 → Feb 13, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Feb 23, 2026
✓ SLA Met (5 biz days early)
Active: 0 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Feb 14, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
0d
▶ Clock Running
Status: Assigned
Feb 13 → Feb 14, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Tech On Site
Feb 14 → Feb 14, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
Created: Feb 13, 2026 Completed: Feb 14, 2026
Business Days Used 0 / 5
0 5d budget
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Feb 13 → Feb 13 Created ▶ Running 0 0 / 5
Feb 13 → Feb 13 Ready for Scheduling ▶ Running 0 0 / 5
Feb 13 → Feb 14 Assigned ▶ Running 0 0 / 5
Feb 14 → Feb 14 Tech On Site ▶ Running 0 0 / 5
Dispatch 0.0d
Coordinators 0.3d
Billing 0.1d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.3 days
Billing
0.1 days
Created: Feb 13, 2026 Due: Feb 20, 2026 Completed: Feb 14, 2026 (6 days early)
📅
0.3 days Total Age
⏱️
8.0d in Closed Longest Stage
🔄
7 transitions Status Changes
⚠️
7.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 181 days old
🚨
Primary Delay 8.0 days stuck in "Closed"
⏱️
Total Delay 7.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
0.3d / 0.5d SLA
Tech On Site
0.0d / 1.0d SLA
Closed
8.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
13feb2026 fjackson both beds had loose connections, secured cable and verified all functions and verified online at nursing station
🔍 Technician Findings
beds reported offline
⚠️ Problem Description
bed room 403 offline plus warranty bed room 519 reported offline Jackson, Robert
📄 Description
Hillrom Compella P7800 Bariatric Bed

Timeline

📋
▶
2 Work Order Created Feb 13, 4:13 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Feb 13, 4:23 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 9m
🔧
Status: Tech On Site by Robert Jackson Feb 13, 10:09 PM
From: Assigned
To: Tech On Site
Duration in Previous: 5h 45m
⏱️
▶
2 3x Labor Added Feb 13, 10:16 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Robert Jackson
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 8m, 0m
⚠️ 8.2 business days
📄
Status: Ready to Bill by Hannah Shaw Feb 26, 9:51 AM
From: Closed
To: Ready to Bill
Duration in Previous: 12d 11h
📨
▶
2 Status: Invoice Pending Feb 26, 10:49 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created Feb 27, 8:00 AM
Invoice Number: SM-254952

Bottlenecks

Closed
Duration: 8.0 business days (threshold: 1.0 business days)
Exceeded by 7.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Franco Jackson
Scheduled
N/A
Created
Feb 13, 4:13 PM
Invoice #
SM-254952

Work Details (3)

Name Type Status Qty Amount Date
WL-03106083 Labor Open 2 $0.00 Feb 13, 10:16 PM
WL-03106084 Labor Open 0.5 $0.00 Feb 13, 10:16 PM
WL-03106085 Travel Open 22 $0.00 Feb 13, 10:16 PM

Details