Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01351703 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 UC HEALTH WEST CHESTER HOSPITAL — 7700 UNIVERSITY DR, West Chester OH, 45069

Feb 13, 2026 → Feb 13, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Feb 23, 2026
✓ SLA Met (5 biz days early)
Active: 0 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Feb 14, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
0d
▶ Clock Running
Status: Assigned
Feb 13 → Feb 14, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Tech On Site
Feb 14 → Feb 14, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
Created: Feb 13, 2026 Completed: Feb 14, 2026
Business Days Used 0 / 5
0 5d budget
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Feb 13 → Feb 13 Created ▶ Running 0 0 / 5
Feb 13 → Feb 13 Ready for Scheduling ▶ Running 0 0 / 5
Feb 13 → Feb 14 Assigned ▶ Running 0 0 / 5
Feb 14 → Feb 14 Tech On Site ▶ Running 0 0 / 5
Dispatch 0.0d
Coordinators 0.3d
Billing 0.1d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.3 days
Billing
0.1 days
Created: Feb 13, 2026 Due: Feb 20, 2026 Completed: Feb 14, 2026 (6 days early)
📅
0.3 days Total Age
⏱️
8.0d in Closed Longest Stage
🔄
8 transitions Status Changes
⚠️
7.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 181 days old
🚨
Primary Delay 8.0 days stuck in "Closed"
⏱️
Total Delay 7.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
0.3d / 0.5d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
8.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
13feb2026 fjackson bed room 214 had loose connection, secured connection and verified all functions, warranty beds had either loose connection or cable not connected, secured cables and verified all functions and verified all beds online at nursing station
🔍 Technician Findings
beds reported offline
⚠️ Problem Description
bed room 214 reported offline plus warranty beds rooms 420,434,220, 218 also reported offline Jackson, Robert

Timeline

📋
▶
2 Work Order Created Feb 13, 4:15 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Feb 13, 4:24 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 8m
🔧
Status: Tech On Site by Robert Jackson Feb 13, 10:26 PM
From: Assigned
To: Tech On Site
Duration in Previous: 6h 1m
⏱️
▶
3 3x Labor Added Feb 13, 10:37 PM
3x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Robert Jackson
From: Tech On Site
To: Completed
Duration in Previous: 11m
🏁
Status: Closed by Robert Jackson
From: Completed
To: Closed
Duration in Previous: 1m
⚠️ 8.2 business days
📄
Status: Ready to Bill by Hannah Shaw Feb 26, 9:49 AM
From: Closed
To: Ready to Bill
Duration in Previous: 12d 11h
📨
▶
2 Status: Invoice Pending Feb 26, 10:49 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created Feb 27, 8:00 AM
Invoice Number: SM-254952

Bottlenecks

Closed
Duration: 8.0 business days (threshold: 1.0 business days)
Exceeded by 7.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Franco Jackson
Scheduled
N/A
Created
Feb 13, 4:15 PM
Invoice #
SM-254952

Work Details (3)

Name Type Status Qty Amount Date
WL-03106139 Labor Open 4 $0.00 Feb 13, 10:37 PM
WL-03106140 Labor Open 0.5 $0.00 Feb 13, 10:37 PM
WL-03106141 Travel Open 22 $0.00 Feb 13, 10:37 PM

Details