4 business days from creation · Target: Feb 20, 2026
✓ SLA Met (1 biz days early)
Active: 3 biz days
Budget: 4 biz days
🕐 Clock stopped: Completed (Feb 19, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: L2 Screening
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
⏸0d
⏸ Clock Paused
Status: Awaiting Parts
Feb 13 → Feb 16, 2026
0 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Assigned
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
2d
▶ Clock Running
Status: Scheduled
Feb 16 → Feb 18, 2026
2 business days (counted)
Running total: 2 of 4 biz days used
▶ Clock Running
Status: Tech On Site
Feb 18 → Feb 19, 2026
1 business day (counted)
Running total: 3 of 4 biz days used
Created: Feb 13, 2026Completed: Feb 19, 2026
Business Days Used3 / 4
04d budget
Show SLA Clock Detail (7 periods)
Period
Status
Clock
Biz Days
Running Total
Feb 13 → Feb 13
Created
▶ Running
0
0 / 4
Feb 13 → Feb 13
L2 Screening
▶ Running
0
0 / 4
Feb 13 → Feb 16
Awaiting Parts
⏸ Paused
0
—
Feb 16 → Feb 16
Ready for Scheduling
▶ Running
0
0 / 4
Feb 16 → Feb 16
Assigned
▶ Running
0
0 / 4
Feb 16 → Feb 18
Scheduled
▶ Running
2
2 / 4
Feb 18 → Feb 19
Tech On Site
▶ Running
1
3 / 4
Dispatch0.0d
Material Management0.2d
Coordinators2.0d
Field Work0.9d
Billing0.1d
✓ SLA Met
Dispatch
0.0 days
Material Management
0.2 days
Coordinators
2.0 days
Field Work
0.9 days
Billing
0.1 days
Created: Feb 13, 2026
Due: Feb 19, 2026
Completed: Feb 19, 2026 (on time)
📅
2.8 daysTotal Age
⏱️
7.0d in ClosedLongest Stage
🔄
10 transitionsStatus Changes
⚠️
6.0d overTotal Delay
📦
2 orders, 0 quotesParts & Quotes
📝
7 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Completed with minor delays
Invoiced • 181 days old
🚨
Primary Delay7.0 days stuck in "Closed"
⏱️
Total Delay6.0 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
0.0d / 1.0d SLA
Awaiting Parts
0.2d / 3.0d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Scheduled
2.0d / 2.0d SLA
Tech On Site
0.9d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
7.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
18feb2026 fjackson unit was offline. Tested stormpad and working. Connected pc to WiFi and set to automatically connect. Replaced stormpad anyway and verified working. Ran all test functions
🔍Technician Findings
Stormpad issue
⚠️Problem Description
Tech will be shipped storm keypad with hardware to be replaced on Kiosk. Replace all applicable parts.
Tech will be sent Key to Kiosk
Work Performed
during pm found storm keypad not working
Use this password to access the kiosk: #A*ZWFL3
If swapping out a PC, you would use: miker0me0g0lfech0
There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational.
**ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**