Work Order 360 View

🔧 Work Performed

Arrived on site and powered kiosk down in order to replace all BP components sent. Once all BP components replaced. Continued onto pm by disengaging seat lock to check full motion of seat and ensure locking mechanism worked. Proceeded to open tower, powered kiosk off and pulled away from wall. Did a double cleaning of outside surface of unit by first removed all grime and gunk off of touchscreen as well as kiosk. Next sprayed with antibacterial to sanitize unit for my use and customer use. Next open the tower and began to vacuum all the dust that had accumulated. Once cleaning completed powered unit back on with combo cal tool and keyboard plugged in. Once powered on completed PM checklist requirement. Calibrated scale , touchscreen, ensure proper weight for scale and ran combo cal test with no issues. Unit closed back up and returned to service.

🔍 Technician Findings

Kiosk found powered on but with no severe customer damage

⚠️ Problem Description

Tech will be shipped replacement BP Kit Tech will replace ALL PARTS SHIPPED and restore functionality. Reboot PC after replacement. Tech will take a user BP test and verify the BP is working as expected to verify functionality of the newly installed part Tech will be sent Key to Kiosk Follow-Up Notes New BP kit need current one fails combo cal test ***MUST COMPLETE PM AFTER REPAIR*** Use this password to access the kiosk:  G7C4AANC If swapping out a PC, you would use: miker0me0g0lfech0  There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational.  **ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**  Please Perform a PM on this Kiosk and attach all required photos from the PM Checklist Note this is a Non-retail account and requires a call to schedule. Please navigate to the location page for contact details Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance.pdf

📄 Description

Higi Green Kiosk with 4G installed

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