📍 Cub Pharmacy #1695 — 1276 Town Centre Drive, Eagan MN, 55123
Feb 13, 2026 → Feb 19, 2026
✅ Completed
P4
SLA Clock
4 business days from creation · Target: Feb 20, 2026
✓ SLA Met (1 biz days early)
Active: 3 biz days
Budget: 4 biz days
🕐 Clock stopped: Completed (Feb 19, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: L2 Screening
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
⏸0d
⏸ Clock Paused
Status: Awaiting Parts
Feb 13 → Feb 16, 2026
0 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Assigned
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
3d
▶ Clock Running
Status: Scheduled
Feb 16 → Feb 19, 2026
3 business days (counted)
Running total: 3 of 4 biz days used
▶ Clock Running
Status: Tech On Site
Feb 19 → Feb 19, 2026
0 business days (counted)
Running total: 3 of 4 biz days used
Created: Feb 13, 2026Completed: Feb 19, 2026
Business Days Used3 / 4
04d budget
Show SLA Clock Detail (7 periods)
Period
Status
Clock
Biz Days
Running Total
Feb 13 → Feb 13
Created
▶ Running
0
0 / 4
Feb 13 → Feb 13
L2 Screening
▶ Running
0
0 / 4
Feb 13 → Feb 16
Awaiting Parts
⏸ Paused
0
—
Feb 16 → Feb 16
Ready for Scheduling
▶ Running
0
0 / 4
Feb 16 → Feb 16
Assigned
▶ Running
0
0 / 4
Feb 16 → Feb 19
Scheduled
▶ Running
3
3 / 4
Feb 19 → Feb 19
Tech On Site
▶ Running
0
3 / 4
Dispatch0.2d
Material Management0.0d
Coordinators3.0d
Field Work0.3d
Billing0.0d
✓ SLA Met
Dispatch
0.2 days
Material Management
0.0 days
Coordinators
3.0 days
Over SLA
Field Work
0.3 days
Billing
0.0 days
Created: Feb 13, 2026
Due: Feb 19, 2026
Completed: Feb 19, 2026 (on time)
📅
3.2 daysTotal Age
⏱️
6.7d in ClosedLongest Stage
🔄
10 transitionsStatus Changes
⚠️
6.7d overTotal Delay
📦
2 orders, 0 quotesParts & Quotes
📝
6 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
Powered by OpenAI
Generating AI analysis...
Completed with minor delays
Invoiced • 181 days old
🚨
Primary Delay6.7 days stuck in "Closed"
⏱️
Total Delay6.7 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
0.2d / 1.0d SLA
Awaiting Parts
0.0d / 3.0d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Scheduled
3.0d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Completed
0.1d / 1.0d SLA
Closed
6.7d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
2/19/26
Traveled to site
Found unit online
Replaced cuff assembly
Replaced missing bolts under seat to stabilize seat.
The screws received for the back panel of unit were too big. Can’t install those screws. Used remaining screws to secure back.
The fan in back of unit was not rotating. Just moving slowly. I contacted L2 about fan.
I troubleshot the fan and determined that a follow up is required to replace fan.
Completed PM
Tested unit
Completed paperwork
Closed WO
🔍Technician Findings
Unit was online when I arrived
Unit had a buzzing sound from back of unit. Will check fan operation
Unit needed new BP cuff assembly installed
Unit needed bolts under seat installed
Unit is missing screws on back panel
Unit needed 2026 PM
⚠️Problem Description
Follow-Up Notes
Will need a new BP cuff assembly
Also 2 screws for back cover and two screws for under seat
Tech will be shipped replacement BP Kit
Tech will replace all parts and restore functionality.
Reboot unit after replacement. BP system not working as expected.
Tech will be sent Key to Kiosk
***MUST COMPLETE PM AFTER REPAIR***
Use this password to access the kiosk: XAE@FRLZ
If swapping out a PC, you would use: miker0me0g0lfech0
There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational.
**ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
Please Perform a PM on this Kiosk and attach all required photos from Checklist
Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order
If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field
Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock )
Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance.pdf