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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01351719 ↗ ServiceMax

HIGI LLC • Repair • P4

📍 Meijer #129 — 5349 Pike Plaza Road, Indianapolis IN, 46254

Feb 13, 2026 → Feb 19, 2026

✅ Completed
P4
SLA Clock
4 business days from creation · Target: Feb 20, 2026
✓ SLA Met
Active: 4 biz days
Budget: 4 biz days
🕐 Clock stopped: Completed (Feb 20, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: L2 Screening
Feb 13 → Feb 14, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
⏸0d
⏸ Clock Paused
Status: Awaiting Parts
Feb 14 → Feb 16, 2026
0 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Assigned
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
3d
▶ Clock Running
Status: Scheduled
Feb 16 → Feb 19, 2026
3 business days (counted)
Running total: 3 of 4 biz days used
▶ Clock Running
Status: Tech On Site
Feb 19 → Feb 20, 2026
1 business day (counted)
Running total: 4 of 4 biz days used
Created: Feb 13, 2026 Completed: Feb 20, 2026
Business Days Used 4 / 4
0 4d budget
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Feb 13 → Feb 13 Created ▶ Running 0 0 / 4
Feb 13 → Feb 14 L2 Screening ▶ Running 0 0 / 4
Feb 14 → Feb 16 Awaiting Parts ⏸ Paused 0 —
Feb 16 → Feb 16 Ready for Scheduling ▶ Running 0 0 / 4
Feb 16 → Feb 16 Assigned ▶ Running 0 0 / 4
Feb 16 → Feb 19 Scheduled ▶ Running 3 3 / 4
Feb 19 → Feb 20 Tech On Site ▶ Running 1 4 / 4
Dispatch 0.2d
Coordinators 3.0d
Field Work 1.2d
Billing 1.0d
✓ SLA Met
Dispatch
0.2 days
Coordinators
3.0 days
Over SLA
Field Work
1.2 days
Over SLA
Billing
1.0 days
Created: Feb 13, 2026 Due: Feb 19, 2026 Completed: Feb 20, 2026 (on time)
📅
3.8 days Total Age
⏱️
6.2d in Closed Longest Stage
🔄
9 transitions Status Changes
⚠️
6.4d over Total Delay
📦
2 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 181 days old
🚨
Primary Delay 6.2 days stuck in "Closed"
⏱️
Total Delay 6.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
0.2d / 1.0d SLA
Awaiting Parts
0.0d / 3.0d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Scheduled
3.0d / 2.0d SLA
Tech On Site
1.2d / 1.0d SLA
Completed
0.1d / 1.0d SLA
Closed
6.2d / 1.0d SLA
Ready to Bill
1.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Replaced Seat LED lights and perfomed PM
🔍 Technician Findings
System online, Seat LED lights off
⚠️ Problem Description
Tech will be shipped seat LEDs to replace on kiosk. Tech will be sent Key to Kiosk Follow-Up Notes Follow up needed - Seat LED lights Use this password to access the kiosk:  G#P6LW4H If swapping out a PC, you would use: miker0me0g0lfech0  There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational.  **ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.** 
📄 Description
Higi Green Kiosk with 4G installed

Timeline

📋
▶
2 Work Order Created Feb 13, 5:06 PM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Leona Coonrod
From: Entered
To: L2 Screening
Duration in Previous: 1m
📦
▶
2 Parts Requested Feb 13, 7:01 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Emmanuel Morales
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 1h 53m
⏳ 0.6 business days
📅
Status: Ready for Scheduling by Robert Cox Feb 16, 7:53 AM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 2d 12h
👷
▶
3 Technician Assigned Feb 16, 10:49 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 2h 56m, 0m
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-02-19T14:00:00.000+0000
🔩
3x Parts Added Feb 16, 1:17 PM
Type: Parts, Expenses
Status: Open
Qty: 1
📅
Dispatch Scheduled by Charles Ramen Feb 17, 11:02 AM
Scheduled For: 2026-02-19T13:30:00.000+0000
📅
Dispatch Scheduled by Charles Ramen Feb 17, 11:28 AM
Scheduled For: 2026-02-19T14:00:00.000+0000, 2026-02-19T15:00:00.000+0000, 2026-02-19T14:30:00.000+0000
⏳ 3.0 business days
🔧
Status: Tech On Site by Vincent Nyathi Feb 19, 1:44 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 3d 2h
⏱️
▶
2 3x Labor Added Feb 19, 11:04 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Vincent Nyathi
From: Tech On Site
To: Completed
Duration in Previous: 9h 22m
🏁
Status: Closed by Vincent Nyathi Feb 19, 11:43 PM
From: Completed
To: Closed
Duration in Previous: 35m
⏳ 3.0 business days
📦
Parts Requested Feb 24, 12:04 PM
Order: 00090970
Status: Closed
⏳ 4.0 business days
📄
Status: Ready to Bill by Hannah Shaw Mar 1, 8:45 PM
From: Closed
To: Ready to Bill
Duration in Previous: 9d 21h
📨
▶
2 Status: Invoice Pending Mar 2, 5:48 AM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-255293

Bottlenecks

Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Tech On Site
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.4 business hours
Closed
Duration: 6.2 business days (threshold: 1.0 business days)
Exceeded by 5.2 business days

🔗 Related Artifacts

📦
Parts Order 00090403
Closed
📦
Parts Order 00090970
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Repair
Branch
N/A
Technician
Vincent Nyathi
Scheduled
Feb 19, 9:30 AM
Created
Feb 13, 5:06 PM
Invoice #
SM-255293

Work Details (6)

Name Type Status Qty Amount Date
WL-03107239 Parts Open 1 $0.00 Feb 16, 1:17 PM
WL-03107240 Parts Open 1 $0.00 Feb 16, 1:17 PM
WL-03107241 Expenses Open 1 $0.00 Feb 16, 1:17 PM
WL-03113300 Labor Open 2 $0.00 Feb 19, 11:04 PM
WL-03113301 Labor Open 0.5 $0.00 Feb 19, 11:04 PM
WL-03113302 Travel Open 12 $0.00 Feb 19, 11:04 PM

Details