Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01351732 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Orientation • PSM

📍 Philips Medical Training - Cleveland Training Center — 595 Miner Road, Cleveland OH, 44143

Feb 13, 2026 → Feb 13, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✓ SLA Met (9 biz days early)
Active: 0 biz days
🕐 Clock stopped: Completed (Feb 13, 2026)
▶ Clock Running
Status: Created
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Scheduled
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 0 of ? biz days used
Created: Feb 13, 2026 Completed: Feb 13, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Feb 13 → Feb 13 Created ▶ Running 0 0
Feb 13 → Feb 13 Scheduled ▶ Running 0 0
Dispatch 0.0d
Coordinators 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.0 days
Created: Feb 13, 2026 Due: Dec 31, 2026 Completed: Feb 13, 2026 (321 days early)
📅
0.0 days Total Age
⏱️
7.2d in Closed Longest Stage
🔄
3 transitions Status Changes
⚠️
6.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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At Risk - Monitor Closely
Canceled • 181 days old
🚨
Primary Delay 7.2 days stuck in "Closed"
⏱️
Total Delay 6.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
0.0d / 2.0d SLA
Closed
7.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
Missed Expense

Timeline

📋
▶
4 Work Order Created Feb 13, 5:35 PM
Work Order Created → Status: Scheduled → Technician Assigned → Status: Completed
🗓️
Status: Scheduled by Wayne Rush
From: Entered
To: Scheduled
Duration in Previous: 0m
👷
Technician Assigned by Wayne Rush
Technician: Kristyn Foster
✔️
Status: Completed by Wayne Rush
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 1m, 0m
⚠️ 7.8 business days
🚫
Status: Canceled by Kim Witt Feb 25, 3:47 PM
From: Closed
To: Canceled
Duration in Previous: 11d 22h

Bottlenecks

Closed
Duration: 7.2 business days (threshold: 1.0 business days)
Exceeded by 6.2 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Canceled
Priority
PSM
Type
CSOL Orientation
Branch
ERLA - PROD
Technician
Kristyn Foster
Scheduled
N/A
Created
Feb 13, 5:35 PM
Invoice #
N/A

Details