Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01351736 ↗ ServiceMax

AGILENT TECHNOLOGIES (VPD) • Acct. Management • P5

📍 Agilent Technologies, VPD — 14 Progress Road, Billerica MA, 01821

Feb 16, 2026 → Feb 20, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Feb 23, 2026
✓ SLA Met (1 biz days early)
Active: 4 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Feb 20, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
4d
▶ Clock Running
Status: Scheduled
Feb 16 → Feb 20, 2026
4 business days (counted)
Running total: 4 of 5 biz days used
▶ Clock Running
Status: Tech On Site
Feb 20 → Feb 20, 2026
0 business days (counted)
Running total: 4 of 5 biz days used
Created: Feb 16, 2026 Completed: Feb 20, 2026
Business Days Used 4 / 5
0 5d budget
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Feb 16 → Feb 16 Created ▶ Running 0 0 / 5
Feb 16 → Feb 20 Scheduled ▶ Running 4 4 / 5
Feb 20 → Feb 20 Tech On Site ▶ Running 0 4 / 5
Coordinators 4.0d
Billing 4.7d
✓ SLA Met
Coordinators
4.0 days
Over SLA
Billing
4.7 days
Over SLA
Created: Feb 16, 2026 Due: Feb 20, 2026 Completed: Feb 20, 2026 (on time)
📅
4.0 days Total Age
⏱️
4.7d in Ready to Bill Longest Stage
🔄
4 transitions Status Changes
⚠️
5.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 179 days old
🚨
Primary Delay 4.7 days stuck in "Ready to Bill"
⏱️
Total Delay 5.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
4.0d / 2.0d SLA
Ready to Bill
4.7d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Work Order for week of 2026-02-16 to 2026-02-20
⚠️ Problem Description
Work Order for week of 2026-02-16 to 2026-02-20

Timeline

📋
▶
3 Work Order Created Feb 16, 4:00 AM
Work Order Created → Labor Added → Status: Scheduled
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1
🗓️
Status: Scheduled by Awais Rafique
From: Entered
To: Scheduled
Duration in Previous: 0m
⏳ 4.0 business days
🔧
Status: Tech On Site by Mark Goldstein Feb 20, 9:06 AM
From: Scheduled, Tech On Site, Completed, Closed
To: Tech On Site, Completed, Closed, Ready to Bill
Duration in Previous: 4d 5h, 0m
⏳ 4.1 business days
📨
▶
3 Status: Invoice Pending Feb 26, 12:38 AM
Status: Invoice Pending → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created
Invoice Number: SM-254926

Bottlenecks

Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 4.7 business days (threshold: 1.0 business days)
Exceeded by 3.7 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Acct. Management
Branch
ERLA - PROD
Technician
Jermaine Hernandez
Scheduled
Feb 16, 10:00 AM
Created
Feb 16, 4:00 AM
Invoice #
SM-254926

Work Details (1)

Name Type Status Qty Amount Date
WL-03106780 Labor Open 1 $2,079.00 Feb 16, 4:00 AM

Details