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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01351748 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Cohen Children's Medical Center — 26901 76th Ave, New Hyde Park NY, 11040

Feb 16, 2026 → Feb 28, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Mar 30, 2026
✓ SLA Met (21 biz days early)
Active: 8 biz days
Paused: 1 biz days
🕐 Clock stopped: Completed (Feb 28, 2026)
▶ Clock Running
Status: Created
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 0 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Feb 16 → Feb 17, 2026
1 business day (not counted)
8d
▶ Clock Running
Status: Scheduled
Feb 17 → Feb 28, 2026
8 business days (counted)
Running total: 8 of ? biz days used
Created: Feb 16, 2026 Completed: Feb 28, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Feb 16 → Feb 16 Created ▶ Running 0 0
Feb 16 → Feb 17 Ready for Release ⏸ Paused 1 —
Feb 17 → Feb 28 Scheduled ▶ Running 8 8
Holding 1.0d (excluded)
Coordinators 9.0d
Billing 1.3d
✓ SLA Met
Holding (excluded from total)
1.0 days
Coordinators
9.0 days
Over SLA
Billing
1.3 days
Over SLA
Created: Feb 16, 2026 Due: Mar 30, 2026 Completed: Feb 28, 2026 (30 days early)
📅
9.0 days Total Age
⏱️
9.0d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
8.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 179 days old
🚨
Primary Delay 9.0 days stuck in "Scheduled"
⏱️
Total Delay 8.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
1.0d
Scheduled
9.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
07e-Partial Project
2.8d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/17/2026 RArnold - Monique confirmed 02/27 @ 11:30 for Andre. "Please note that we use the machine portable all day, so it isn't left in one place. I will have the machine in the Peds Cath Lab on the 2nd floor for the PM on the date above. Sorry about the mix up."


02/16/2026 RArnold - Called (516) 601-7228 for Monique. NA. Sending email to reschedule Andre for 02/27 @ 11:30 am


02/16/2026 RArnold - Called 646.734.5217 for Monique. VM full.


02/16/2026 SRobinson- Created follow up WO as requested. (Old WO-01265127) -Follow up notes - Needs to be rescheduled


-Previous notes -

02/03/2026 RArnold -Sent Reminder Email

11/11/2025 RArnold - Customer confirmed 02/12 @ 3 pm. Dispatching to Andre.

11/11/2025 RArnold - Customer confirmed device is in the Pediatric OR. requested at 3pm. Offered 02/12

11/05/2025 RArnold- Called (516) 601-7223 for Monique Jones. Left a message. Sending email. 02/12 @ 9am Andre. 

mjones10@northwell.edu

🔧 Work Performed
completed pm
🔍 Technician Findings
x5-1 sn:f0dh24 failed testing
⚠️ Problem Description
EPIQ 7C Ultrasound System - IP 69003627 - SN US516B0499
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Feb 16, 9:04 AM
Work Order: WO-01351748
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Rebecca Arnold Feb 16, 11:18 AM
From: Entered
To: Ready for Release
Duration in Previous: 2h 13m
🗓️
▶
3 Status: Scheduled Feb 17, 9:28 AM
Status: Scheduled → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Rebecca Arnold
Technician: a0h5A00000Hocu7QAB, Andre Samuda
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-02-27T16:30:00.000+0000
⚠️ 9.0 business days
⏱️
▶
3 6x Labor Added Feb 28, 1:28 PM
6x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Andre Samuda
From: Scheduled
To: Completed
Duration in Previous: 11d 4h
🏁
Status: Closed by Andre Samuda
From: Completed
To: Closed
Duration in Previous: 2m
⏳ 2.0 business days
⏱️
▶
2 Labor Added Mar 3, 12:23 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 22h
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Mar 5, 4:36 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 4h
💰
Status: Invoiced by Josh Longway Mar 6, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 23m

Bottlenecks

Scheduled
Duration: 9.0 business days (threshold: 2.0 business days)
Exceeded by 7.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Andre Samuda
Scheduled
Feb 27, 11:30 AM
Created
Feb 16, 9:04 AM
Invoice #
N/A

Work Details (7)

Name Type Status Qty Amount Date
WL-03124659 Labor Open 0.5 $0.00 Feb 28, 1:28 PM
WL-03124660 Labor Open 2 $275.00 Feb 28, 1:28 PM
WL-03124661 Labor Open 1.5 $0.00 Feb 28, 1:28 PM
WL-03124662 Expenses Open 1 $0.00 Feb 28, 1:28 PM
WL-03124663 Travel Open 2 $0.00 Feb 28, 1:28 PM
WL-03124664 Travel Open 22 $0.00 Feb 28, 1:28 PM
WL-03127768 Labor Open 0.016666666666667 $38.00 Mar 3, 12:23 PM

Details