Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01351759 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 PresNow Isleta — 3436 Isleta Blvd SW, Albuquerque NM, 87105

Feb 16, 2026 → Feb 26, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✓ SLA Met (1 biz days early)
Active: 8 biz days
🕐 Clock stopped: Canceled (Feb 26, 2026)
▶ Clock Running
Status: Created
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 0 of ? biz days used
8d
▶ Clock Running
Status: Ready for Scheduling
Feb 16 → Feb 26, 2026
8 business days (counted)
Running total: 8 of ? biz days used
Created: Feb 16, 2026 Canceled: Feb 26, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Feb 16 → Feb 16 Created ▶ Running 0 0
Feb 16 → Feb 16 Scheduled ▶ Running 0 0
Feb 16 → Feb 26 Ready for Scheduling ▶ Running 8 8
Coordinators 8.0d
✓ SLA Met
Coordinators
8.0 days
Over SLA
Created: Feb 16, 2026 Due: Dec 31, 2026 Completed: Feb 26, 2026 (308 days early)
📅
8.0 days Total Age
⏱️
8.0d in Ready for Scheduling Longest Stage
🔄
3 transitions Status Changes
⚠️
7.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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At Risk - Monitor Closely
Canceled • 179 days old
🚨
Primary Delay 8.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 7.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
0.0d / 2.0d SLA
Ready for Scheduling
8.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/16/26 one day at Paseo; 0930 LM w/Kathleen re NAR; 2/26/2026 1335 DC avail; 1410 LM w/Kathleen re cnfm; 1425 FILLED

Timeline

📋
▶
4 Work Order Created Feb 16, 9:26 AM
Work Order Created → Status: Scheduled → Dispatch Scheduled → Status: Ready for Scheduling
🗓️
Status: Scheduled by Wayne Rush
From: Entered
To: Scheduled
Duration in Previous: 0m
📅
Dispatch Scheduled by Wayne Rush
Scheduled For: 2026-03-03T13:00:00.000+0000
📅
Status: Ready for Scheduling by Wayne Rush
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 1m
⚠️ 8.0 business days
🚫
Status: Canceled by Caitlin Mcgee Feb 26, 2:36 PM
From: Ready for Scheduling
To: Canceled
Duration in Previous: 10d 5h

Bottlenecks

Ready for Scheduling
Duration: 8.0 business days (threshold: 1.0 business days)
Exceeded by 7.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Canceled
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
CSOL Admin
Scheduled
N/A
Created
Feb 16, 9:26 AM
Invoice #
N/A

Details