Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01351770 ↗ ServiceMax

AGILENT TECHNOLOGIES (VPD) • Repair • PC

📍 CSA Service Solutions LLC c/o Agilent Technologies — 14 Progress Rd, Billerica MA, 01821

Feb 16, 2026 → Feb 24, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Mar 9, 2026
✓ SLA Met (9 biz days early)
Active: 6 biz days
🕐 Clock stopped: Completed (Feb 24, 2026)
6d
▶ Clock Running
Status: Created
Feb 16 → Feb 24, 2026
6 business days (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 24 → Feb 24, 2026
0 business days (counted)
Running total: 6 of ? biz days used
Created: Feb 16, 2026 Completed: Feb 24, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Feb 16 → Feb 24 Created ▶ Running 6 6
Feb 24 → Feb 24 Assigned ▶ Running 0 6
Dispatch 6.0d
Billing 1.7d
✓ SLA Met
Dispatch
6.0 days
Over SLA
Billing
1.7 days
Over SLA
Created: Feb 16, 2026 Due: Mar 9, 2026 Completed: Feb 24, 2026 (13 days early)
📅
6.0 days Total Age
⏱️
6.0d in Entered Longest Stage
🔄
4 transitions Status Changes
⚠️
7.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with minor delays
Invoiced • 178 days old
🚨
Primary Delay 6.0 days stuck in "Entered"
⏱️
Total Delay 7.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
6.0d / 0.5d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
1.7d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

📄 Description
EXCHANGE IDP3 - STD 24V SPL N

Timeline

📋
▶
2 Work Order Created Feb 16, 9:48 AM
Work Order Created → Parts Added
🔩
Parts Added
Type: Parts
Status: Open
Qty: 1
⚠️ 6.0 business days
👷
▶
2 Technician Assigned Feb 24, 9:32 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kim Pearson
From: Entered, Assigned, Completed
To: Assigned, Completed, Closed
Duration in Previous: 7d 23h, 0m
⏳ 2.0 business days
📄
Status: Ready to Bill by Tami Dawe Feb 25, 10:44 AM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 1h
📨
▶
3 Status: Invoice Pending Feb 26, 12:35 AM
Status: Invoice Pending → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🧾
Invoice Created
Invoice Number: SM-254925

Bottlenecks

Entered
Duration: 6.0 business days (threshold: 4.0 business hours)
Exceeded by 5.5 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.6 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
VPD Bench
Scheduled
N/A
Created
Feb 16, 9:48 AM
Invoice #
SM-254925

Work Details (1)

Name Type Status Qty Amount Date
WL-03106903 Parts Open 1 $603.50 Feb 16, 9:48 AM

Details