Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01351786 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Tampa General Hospital-Spring Hill — 10461 Quality Dr, Spring HIll FL, 34609

Feb 16, 2026 → Mar 1, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✗ SLA Missed
Active: 9 biz days
🕐 Clock stopped: Completed (Mar 1, 2026)
▶ Clock Running
Status: Created
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 0 of ? biz days used
3d
▶ Clock Running
Status: Ready for Scheduling
Feb 16 → Feb 19, 2026
3 business days (counted)
Running total: 3 of ? biz days used
6d
▶ Clock Running
Status: Scheduled
Feb 19 → Mar 1, 2026
6 business days (counted)
Running total: 9 of ? biz days used
Created: Feb 16, 2026 Completed: Mar 1, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Feb 16 → Feb 16 Created ▶ Running 0 0
Feb 16 → Feb 16 Scheduled ▶ Running 0 0
Feb 16 → Feb 19 Ready for Scheduling ▶ Running 3 3
Feb 19 → Mar 1 Scheduled ▶ Running 6 9
Coordinators 9.2d
Billing 3.3d
✗ SLA Missed
Coordinators
9.2 days
Over SLA
Billing
3.3 days
Over SLA
Created: Feb 16, 2026 Due: Dec 31, 2026 Completed: Mar 1, 2026 (305 days early)
📅
9.0 days Total Age
⏱️
7.0d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
9.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
13 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Feb 26, 2026
Visit 2 Feb 27, 2026

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 179 days old
🚨
Primary Delay 7.0 days stuck in "Scheduled"
⏱️
Total Delay 9.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
2.2d / 1.0d SLA
Scheduled
7.0d / 2.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
1.3d / 1.0d SLA
Invoice Pending
2.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/16/26 1010 LM w/CE; 1447 CE okay with chg; LM w/Maria re cnfm; 2/18/2026 1802 CM 2nd msg w/Maria; 1831 Maria cnfm; 1924 ack cnfm; LM w/CE; 1935 CE ack cnfm

Timeline

📋
▶
2 Work Order Created Feb 16, 10:08 AM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Wayne Rush
From: Entered, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m, 1m
⏳ 2.0 business days
👷
▶
2 Technician Assigned Feb 18, 8:51 PM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 2d 10h
⚠️ 6.4 business days
⏱️
7x Labor Added Feb 26, 8:39 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 2.5, 0.5, 8, 1, 156
⏳ 1.4 business days
⏱️
▶
2 5x Labor Added Mar 1, 10:53 AM
5x Labor Added → Travel Added
🚗
Travel Added
Type: Travel
Status: Open
Qty: 154
✔️
Status: Completed by Cheryl Eraslan Mar 1, 11:00 AM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 10d 14h, 0m
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush Mar 5, 4:25 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 5h
📨
Status: Invoice Pending by Timothy Amburgey Mar 6, 11:06 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 18h 40m
⏳ 2.0 business days
💰
Status: Invoiced by Timothy Amburgey Mar 9, 5:37 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 3d 5h
🚨 84.8 business days
🧾
Invoice Created Jul 8, 12:34 PM
Invoice Number: SM-255861

Bottlenecks

Ready for Scheduling
Duration: 2.2 business days (threshold: 1.0 business days)
Exceeded by 1.2 business days
Scheduled
Duration: 7.0 business days (threshold: 2.0 business days)
Exceeded by 5.0 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.6 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Cheryl Eraslan
Scheduled
Feb 26, 9:00 AM
Created
Feb 16, 10:08 AM
Invoice #
SM-255861

Work Details (13)

Name Type Status Qty Amount Date
WL-03122251 Labor Open 2.5 $100.00 Feb 26, 8:39 PM
WL-03122252 Labor Open 0.5 $20.00 Feb 26, 8:39 PM
WL-03122253 Labor Open 8 $830.00 Feb 26, 8:39 PM
WL-03122254 Expenses Open 1 $68.00 Feb 26, 8:39 PM
WL-03122255 Expenses Open 1 $10.00 Feb 26, 8:39 PM
WL-03122256 Expenses Open 1 $200.48 Feb 26, 8:39 PM
WL-03122257 Travel Open 156 $112.32 Feb 26, 8:39 PM
WL-03124916 Labor Open 8 $830.00 Mar 1, 10:53 AM
WL-03124917 Labor Open 3 $120.00 Mar 1, 10:53 AM
WL-03124918 Labor Open 0.5 $20.00 Mar 1, 10:53 AM
WL-03124919 Expenses Open 1 $10.00 Mar 1, 10:53 AM
WL-03124920 Expenses Open 1 $68.00 Mar 1, 10:53 AM
WL-03124922 Travel Open 154 $110.88 Mar 1, 10:55 AM

Details