Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01351799 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 Bon Secours St Mary's Hospital — 5801 Bremo Road, Richmond VA, 23226

Feb 16, 2026 → Feb 18, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Feb 23, 2026
✓ SLA Met (3 biz days early)
Active: 2 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Feb 18, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
1d
▶ Clock Running
Status: Ready for Scheduling
Feb 16 → Feb 17, 2026
1 business day (counted)
Running total: 1 of 5 biz days used
1d
▶ Clock Running
Status: Assigned
Feb 17 → Feb 18, 2026
1 business day (counted)
Running total: 2 of 5 biz days used
Created: Feb 16, 2026 Completed: Feb 18, 2026
Business Days Used 2 / 5
0 5d budget
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Feb 16 → Feb 16 Created ▶ Running 0 0 / 5
Feb 16 → Feb 17 Ready for Scheduling ▶ Running 1 1 / 5
Feb 17 → Feb 18 Assigned ▶ Running 1 2 / 5
Coordinators 3.0d
Billing 0.1d
✓ SLA Met
Coordinators
3.0 days
Over SLA
Billing
0.1 days
Created: Feb 16, 2026 Due: Feb 23, 2026 Completed: Feb 18, 2026 (5 days early)
📅
2.0 days Total Age
⏱️
8.0d in Closed Longest Stage
🔄
5 transitions Status Changes
⚠️
8.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 178 days old
🚨
Primary Delay 8.0 days stuck in "Closed"
⏱️
Total Delay 8.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.0d / 1.0d SLA
Assigned
2.0d / 0.5d SLA
Closed
8.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
reconnected power cord to power supply cleaned bed and tested all functions returned bed to service
🔍 Technician Findings
power cord was disconnected from power supply
⚠️ Problem Description
bed inop no power Robles, Carlos
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Feb 16, 10:26 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Feb 17, 8:18 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From: Ready for Scheduling
To: Assigned
Duration in Previous: 21h 51m
⏱️
▶
2 3x Labor Added Feb 18, 7:54 AM
3x Labor Added → Status: Completed
✔️
Status: Completed by Carlos Robles
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 23h 35m, 0m
⚠️ 8.0 business days
📄
Status: Ready to Bill by Hannah Shaw Feb 27, 9:46 AM
From: Closed
To: Ready to Bill
Duration in Previous: 9d 1h
📨
Status: Invoice Pending by Hannah Shaw Feb 27, 10:57 AM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1h 11m, 0m
🚨 68.0 business days
🧾
Invoice Created Jun 3, 4:18 PM
Invoice Number: SM-255180

Bottlenecks

Assigned
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Closed
Duration: 8.0 business days (threshold: 1.0 business days)
Exceeded by 7.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Carlos Robles
Scheduled
N/A
Created
Feb 16, 10:26 AM
Invoice #
SM-255180

Work Details (3)

Name Type Status Qty Amount Date
WL-03109897 Labor Open 0.5 $0.00 Feb 18, 7:54 AM
WL-03109898 Labor Open 1 $0.00 Feb 18, 7:54 AM
WL-03109899 Travel Open 21 $0.00 Feb 18, 7:54 AM

Details