Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01351800 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Henry Ford Rochester — 1101 West University Avenue, Rochester Hills MI, 48307

Feb 16, 2026 → Mar 13, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✗ SLA Missed (10 biz days late)
Active: 19 biz days
🕐 Clock stopped: Canceled (Mar 14, 2026)
▶ Clock Running
Status: Scheduled
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 16 → Feb 18, 2026
2 business days (counted)
Running total: 2 of ? biz days used
17d
▶ Clock Running
Status: Scheduled
Feb 18 → Mar 14, 2026
17 business days (counted)
Running total: 19 of ? biz days used
Created: Feb 16, 2026 Canceled: Mar 14, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Feb 16 → Feb 16 Scheduled ▶ Running 0 0
Feb 16 → Feb 18 Ready for Scheduling ▶ Running 2 2
Feb 18 → Mar 14 Scheduled ▶ Running 17 19
Coordinators 20.0d
✗ SLA Missed
Coordinators
20.0 days
Over SLA
Created: Feb 16, 2026 Due: Dec 31, 2026 Completed: Mar 14, 2026 (292 days early)
📅
19.0 days Total Age
⏱️
18.0d in Scheduled Longest Stage
🔄
4 transitions Status Changes
⚠️
17.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Behind Schedule - Needs Attention
Canceled • 182 days old
🚨
Primary Delay 18.0 days stuck in "Scheduled"
⏱️
Total Delay 17.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
18.0d / 2.0d SLA
Ready for Scheduling
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/16/26 1030 chg for SZ; LM w/SZ; 2/17/26 0736 SZ avail; LM w/Betty Jo re cnfm; 1956 Betty Jo cnfm; ack cnfm; LM w/SZ; 2/18/26 0905 SZ ack cnfm; 3/13/2026 1533 cxl for chg; 2014 ack cxl; LM w/SZ; 1658 SZ ack msg

Timeline

📋
▶
3 Work Order Created Feb 16, 10:27 AM
Work Order Created → Status: Scheduled → Status: Ready for Scheduling
🗓️
Status: Scheduled by Wayne Rush
From: Entered
To: Scheduled
Duration in Previous: 0m
📅
Status: Ready for Scheduling by Wayne Rush
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 1m
⏳ 2.0 business days
👷
▶
2 Technician Assigned Feb 18, 9:30 AM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Wayne Rush
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 1d 23h
🚨 18.0 business days
🚫
Status: Canceled by Caitlin Mcgee Mar 13, 8:15 PM
From: Scheduled
To: Canceled
Duration in Previous: 23d 9h

Bottlenecks

Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Scheduled
Duration: 18.0 business days (threshold: 2.0 business days)
Exceeded by 16.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Canceled
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Susan Zorn
Scheduled
N/A
Created
Feb 16, 10:27 AM
Invoice #
N/A

Details