Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01351801 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 Bon Secours St Mary's Hospital — 5801 Bremo Road, Richmond VA, 23226

Feb 16, 2026 → Apr 7, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Feb 23, 2026
✗ SLA Missed (31 biz days late)
Active: 36 biz days
Budget: 5 biz days
🕐 Clock stopped: Invoiced (Apr 7, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Assigned
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Completed
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Closed
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Incomplete
Feb 16 → Feb 18, 2026
2 business days (counted)
Running total: 2 of 5 biz days used
7d
▶ Clock Running
Status: Closed
Feb 18 → Feb 27, 2026
7 business days (counted)
Running total: 9 of 5 biz days used
27d
▶ Clock Running
Status: WO Correction Needed
Feb 27 → Apr 7, 2026
27 business days (counted)
Running total: 36 of 5 biz days used
▶ Clock Running
Status: Closed
Apr 7 → Apr 7, 2026
0 business days (counted)
Running total: 36 of 5 biz days used
Created: Feb 16, 2026 Invoiced: Apr 7, 2026
Business Days Used 36 / 5
0 5d budget +31d over
Show SLA Clock Detail (9 periods)
Period Status Clock Biz Days Running Total
Feb 16 → Feb 16 Created ▶ Running 0 0 / 5
Feb 16 → Feb 16 Ready for Scheduling ▶ Running 0 0 / 5
Feb 16 → Feb 16 Assigned ▶ Running 0 0 / 5
Feb 16 → Feb 16 Completed ▶ Running 0 0 / 5
Feb 16 → Feb 16 Closed ▶ Running 0 0 / 5
Feb 16 → Feb 18 Incomplete ▶ Running 2 2 / 5
Feb 18 → Feb 27 Closed ▶ Running 7 9 / 5
Feb 27 → Apr 7 WO Correction Needed ▶ Running 27 36 / 5
Apr 7 → Apr 7 Closed ▶ Running 0 36 / 5
Incomplete 2.0d (excluded)
Billing 29.5d
✗ SLA Missed
Incomplete (excluded from total)
2.0 days
Billing
29.5 days
Created: Feb 16, 2026 Due: Feb 23, 2026 Completed: Apr 7, 2026 (42 days late)
📅
36.0 days Total Age
⏱️
28.0d in WO Correction Needed Longest Stage
🔄
11 transitions Status Changes
⚠️
7.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 178 days old
🚨
Primary Delay 28.0 days stuck in "WO Correction Needed"
⏱️
Total Delay 7.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Closed
9.6d / 1.0d SLA
Incomplete
2.0d
WO Correction Needed
28.0d
Ready to Bill
0.0d / 1.0d SLA
Billing Review
1.5d / 2.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

PO # 4010591068HTM

2.27.26 hshaw - missing part, Replaced mattress cover and green tagged the bed.

🔧 Work Performed
Replaced mattress cover and green tagged the bed.
🔍 Technician Findings
unit needed new mattress due to rip.
⚠️ Problem Description
mattress cover ripped Robles, Carlos
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Feb 16, 10:27 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Feb 16, 6:01 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From: Ready for Scheduling
To: Assigned
Duration in Previous: 7h 33m
💵
Expenses Added Feb 16, 6:12 PM
Type: Expenses
Status: Open
Qty: 1
✔️
Status: Completed by Matthew Bateman Feb 16, 6:20 PM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 18m, 0m
⚠️
Status: Incomplete by Matthew Bateman Feb 16, 6:49 PM
From: Closed
To: Incomplete
Duration in Previous: 28m
⏳ 2.0 business days
🏁
Status: Closed by Carlos Robles Feb 18, 1:07 PM
From: Incomplete
To: Closed
Duration in Previous: 1d 18h
⚠️ 8.0 business days
✏️
Status: WO Correction Needed by Hannah Shaw Feb 27, 9:58 AM
From: Closed
To: WO Correction Needed
Duration in Previous: 8d 20h
🚨 28.0 business days
🔩
▶
3 Parts Added Apr 7, 1:07 PM
Parts Added → Labor Added → Status: Closed
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.25
🏁
Status: Closed by Kenneth Lancara
From: WO Correction Needed
To: Closed
Duration in Previous: 39d 2h
⏳ 2.0 business days
📄
▶
2 Status: Ready to Bill Apr 8, 4:05 PM
Status: Ready to Bill → Status: Billing Review
💵
Status: Billing Review by Hannah Shaw
From: Ready to Bill
To: Billing Review
Duration in Previous: 2m
⏱️
▶
3 Labor Added Apr 9, 3:03 PM
Labor Added → Status: Ready to Bill → Status: Invoiced
📄
Status: Ready to Bill by Hannah Shaw
From: Billing Review, Ready to Bill
To: Ready to Bill, Invoice Pending
Duration in Previous: 22h 57m, 0m
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
🚨 49.0 business days
🧾
Invoice Created Jun 17, 8:00 AM
Invoice Number: SM-258839

Bottlenecks

Closed
Duration: 7.7 business days (threshold: 1.0 business days)
Exceeded by 6.7 business days
Closed
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 6.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Side Kick Technician
Scheduled
N/A
Created
Feb 16, 10:27 AM
Invoice #
SM-258839

Work Details (4)

Name Type Status Qty Amount Date
WL-03107738 Expenses Open 1 $0.00 Feb 16, 6:12 PM
WL-03175973 Parts Open 1 $0.00 Apr 7, 1:07 PM
WL-03175975 Labor Open 0.25 $23.75 Apr 7, 1:09 PM
WL-03179929 Labor Open 1 $95.00 Apr 9, 3:03 PM

Details