Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01351805 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Orientation • PSM

📍 Atrium Lincoln — 433 McAlister Rd, Lincolnton NC, 28092

Feb 16, 2026 → Mar 14, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✗ SLA Missed (10 biz days late)
Active: 19 biz days
🕐 Clock stopped: Completed (Mar 14, 2026)
▶ Clock Running
Status: Created
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 0 of ? biz days used
19d
▶ Clock Running
Status: Scheduled
Feb 16 → Mar 14, 2026
19 business days (counted)
Running total: 19 of ? biz days used
Created: Feb 16, 2026 Completed: Mar 14, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Feb 16 → Feb 16 Created ▶ Running 0 0
Feb 16 → Feb 16 Scheduled ▶ Running 0 0
Feb 16 → Feb 16 Ready for Scheduling ▶ Running 0 0
Feb 16 → Mar 14 Scheduled ▶ Running 19 19
Coordinators 19.0d
Billing 3.6d
✗ SLA Missed
Coordinators
19.0 days
Over SLA
Billing
3.6 days
Over SLA
Created: Feb 16, 2026 Due: Dec 31, 2026 Completed: Mar 14, 2026 (292 days early)
📅
19.0 days Total Age
⏱️
19.0d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
20.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
26 lines Work Details
🚩
5 visits On-Site Trips
📋
Coordinator Scheduling
🚨
5 On-Site Visits
5 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Mar 9, 2026
Visit 2 Mar 10, 2026
Visit 3 Mar 11, 2026
Visit 4 Mar 12, 2026
Visit 5 Mar 13, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 179 days old
🚨
Primary Delay 19.0 days stuck in "Scheduled"
⏱️
Total Delay 20.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
19.0d / 2.0d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
1.6d / 1.0d SLA
Invoice Pending
2.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/16/26 1045 LM w/KR; 1118 KR ack assign

Timeline

📋
▶
3 Work Order Created Feb 16, 10:37 AM
Work Order Created → Status: Scheduled → Status: Ready for Scheduling
🗓️
Status: Scheduled by Wayne Rush
From: Entered
To: Scheduled
Duration in Previous: 0m
📅
Status: Ready for Scheduling by Wayne Rush
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 1m
👷
▶
2 Technician Assigned Feb 16, 11:21 AM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Wayne Rush
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 42m
🚨 15.0 business days
⏱️
Labor Added Mar 9, 7:28 PM
Type: Labor
Status: Open
Qty: 5
⏱️
▶
5 Labor Added Mar 10, 7:10 AM
Labor Added → Labor Added → 2x Labor Added → 3x Expenses Added → Expenses Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 8
⏱️
2x Labor Added
Type: Labor, Expenses
Status: Open
Qty: 0.75, 1
💵
3x Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
▶
4 2x Expenses Added Mar 10, 7:17 AM
2x Expenses Added → 2x Expenses Added → 3x Expenses Added → Expenses Added
💵
2x Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
3x Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏳ 2.0 business days
⏱️
▶
2 2x Labor Added Mar 11, 11:32 AM
2x Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.75
⏱️
▶
2 2x Labor Added Mar 12, 8:58 AM
2x Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.75
⏱️
Labor Added Mar 13, 5:43 AM
Type: Labor
Status: Open
Qty: 4.5
⏳ 1.0 business days
🚗
▶
3 Travel Added Mar 14, 7:05 AM
Travel Added → Travel Added → Status: Completed
🚗
Travel Added
Type: Travel
Status: Open
Qty: 299
✔️
Status: Completed by Kurt Ruz
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 25d 18h, 0m
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush Mar 19, 3:08 PM
From: Closed
To: Ready to Bill
Duration in Previous: 5d 8h
📨
Status: Invoice Pending by Timothy Amburgey Mar 20, 10:22 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 19h 13m
⏳ 2.0 business days
🧾
▶
2 Invoice Created Mar 23, 4:19 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 3d 5h

Bottlenecks

Scheduled
Duration: 19.0 business days (threshold: 2.0 business days)
Exceeded by 17.0 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.9 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Orientation
Branch
ERLA - PROD
Technician
Kurt Ruz
Scheduled
Mar 10, 8:00 AM
Created
Feb 16, 10:37 AM
Invoice #
SM-257127

Work Details (26)

Name Type Status Qty Amount Date
WL-03136495 Labor Open 5 $200.00 Mar 9, 7:28 PM
WL-03136854 Labor Open 0.75 $30.00 Mar 10, 7:10 AM
WL-03136855 Labor Open 8 $715.00 Mar 10, 7:11 AM
WL-03136856 Labor Open 0.75 $30.00 Mar 10, 7:12 AM
WL-03136857 Expenses Open 1 $68.00 Mar 10, 7:13 AM
WL-03136858 Expenses Open 1 $68.00 Mar 10, 7:14 AM
WL-03136859 Expenses Open 1 $68.00 Mar 10, 7:14 AM
WL-03136860 Expenses Open 1 $68.00 Mar 10, 7:14 AM
WL-03136861 Expenses Open 1 $68.00 Mar 10, 7:15 AM
WL-03136863 Expenses Open 1 $160.97 Mar 10, 7:17 AM
WL-03136864 Expenses Open 1 $160.97 Mar 10, 7:18 AM
WL-03136865 Expenses Open 1 $160.97 Mar 10, 7:18 AM
WL-03136866 Expenses Open 1 $160.97 Mar 10, 7:19 AM
WL-03136867 Expenses Open 1 $3.00 Mar 10, 7:20 AM
WL-03136868 Expenses Open 1 $3.00 Mar 10, 7:20 AM
WL-03136869 Expenses Open 1 $3.00 Mar 10, 7:20 AM
WL-03136870 Expenses Open 1 $3.00 Mar 10, 7:21 AM
WL-03139039 Labor Open 0.75 $30.00 Mar 11, 11:32 AM
WL-03139042 Labor Open 8 $715.00 Mar 11, 11:32 AM
WL-03139044 Labor Open 0.75 $30.00 Mar 11, 11:33 AM
WL-03140859 Labor Open 0.75 $30.00 Mar 12, 8:58 AM
WL-03140860 Labor Open 8 $715.00 Mar 12, 8:59 AM
WL-03140861 Labor Open 0.75 $30.00 Mar 12, 9:00 AM
WL-03142766 Labor Open 4.5 $180.00 Mar 13, 5:43 AM
WL-03144562 Travel Open 299 $215.28 Mar 14, 7:05 AM
WL-03144563 Travel Open 299 $215.28 Mar 14, 7:06 AM

Details