Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01351808 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Orientation • PSM

📍 Tuomey Hospital — 129 North Washington Street, Sumter SC, 29150

Feb 16, 2026 → Mar 28, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✗ SLA Missed (20 biz days late)
Active: 29 biz days
🕐 Clock stopped: Completed (Mar 28, 2026)
▶ Clock Running
Status: Created
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 0 of ? biz days used
29d
▶ Clock Running
Status: Scheduled
Feb 16 → Mar 28, 2026
29 business days (counted)
Running total: 29 of ? biz days used
Created: Feb 16, 2026 Completed: Mar 28, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Feb 16 → Feb 16 Created ▶ Running 0 0
Feb 16 → Feb 16 Scheduled ▶ Running 0 0
Feb 16 → Feb 16 Ready for Scheduling ▶ Running 0 0
Feb 16 → Mar 28 Scheduled ▶ Running 29 29
Coordinators 29.0d
Billing 3.6d
✗ SLA Missed
Coordinators
29.0 days
Over SLA
Billing
3.6 days
Over SLA
Created: Feb 16, 2026 Due: Dec 31, 2026 Completed: Mar 28, 2026 (278 days early)
📅
29.0 days Total Age
⏱️
29.0d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
30.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
18 lines Work Details
🚩
4 visits On-Site Trips
📋
Coordinator Scheduling
🚩
4 On-Site Visits
4 on-site visits — why were multiple trips needed?
Visit 1 Mar 24, 2026
Visit 2 Mar 25, 2026
Visit 3 Mar 26, 2026
Visit 4 Mar 27, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 179 days old
🚨
Primary Delay 29.0 days stuck in "Scheduled"
⏱️
Total Delay 30.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Scheduled
29.0d / 2.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
1.6d / 1.0d SLA
Invoice Pending
2.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/16/26 1045 LM w/KR; 1118 KR ack assign

Timeline

📋
▶
2 Work Order Created Feb 16, 10:42 AM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Wayne Rush
From: Entered, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m, 1m
🗓️
▶
2 Status: Scheduled Feb 16, 11:22 AM
Status: Scheduled → Technician Assigned
👷
Technician Assigned by Wayne Rush
Technician: Kurt Ruz
🚨 26.6 business days
⏱️
▶
4 Labor Added Mar 25, 6:04 AM
Labor Added → Labor Added → 4x Expenses Added → 3x Expenses Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 8
💵
4x Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
3x Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏳ 2.0 business days
⏱️
Labor Added Mar 26, 3:38 PM
Type: Labor
Status: Open
Qty: 8
⏱️
Labor Added Mar 27, 7:39 AM
Type: Labor
Status: Open
Qty: 8
💵
Expenses Added Mar 27, 9:07 AM
Type: Expenses
Status: Open
Qty: 1
💵
▶
2 3x Expenses Added Mar 27, 3:26 PM
3x Expenses Added → 2x Travel Added
🚗
2x Travel Added
Type: Travel
Status: Open
Qty: 126
⏱️
▶
2 Labor Added Mar 28, 5:19 AM
Labor Added → Status: Completed
✔️
Status: Completed by Kurt Ruz
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 39d 16h, 0m
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush Apr 2, 3:34 PM
From: Closed
To: Ready to Bill
Duration in Previous: 5d 10h
📨
Status: Invoice Pending by Timothy Amburgey Apr 3, 9:33 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 17h 59m
⏳ 2.0 business days
💰
▶
2 Status: Invoiced Apr 6, 1:23 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-258338

Bottlenecks

Scheduled
Duration: 29.0 business days (threshold: 2.0 business days)
Exceeded by 27.0 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Orientation
Branch
ERLA - PROD
Technician
Kurt Ruz
Scheduled
Mar 25, 8:00 AM
Created
Feb 16, 10:42 AM
Invoice #
SM-258338

Work Details (18)

Name Type Status Qty Amount Date
WL-03158203 Labor Open 2.5 $100.00 Mar 25, 6:04 AM
WL-03158204 Labor Open 8 $715.00 Mar 25, 6:06 AM
WL-03158205 Expenses Open 1 $68.00 Mar 25, 6:07 AM
WL-03158206 Expenses Open 1 $68.00 Mar 25, 6:08 AM
WL-03158207 Expenses Open 1 $68.00 Mar 25, 6:08 AM
WL-03158208 Expenses Open 1 $68.00 Mar 25, 6:08 AM
WL-03158209 Expenses Open 1 $241.81 Mar 25, 6:09 AM
WL-03158210 Expenses Open 1 $241.81 Mar 25, 6:09 AM
WL-03158211 Expenses Open 1 $241.81 Mar 25, 6:09 AM
WL-03161265 Labor Open 8 $715.00 Mar 26, 3:38 PM
WL-03162165 Labor Open 8 $715.00 Mar 27, 7:39 AM
WL-03162249 Expenses Open 1 $0.00 Mar 27, 9:07 AM
WL-03163247 Expenses Open 1 $3.00 Mar 27, 3:26 PM
WL-03163248 Expenses Open 1 $3.00 Mar 27, 3:26 PM
WL-03163249 Expenses Open 1 $3.00 Mar 27, 3:27 PM
WL-03163251 Travel Open 126 $90.72 Mar 27, 3:28 PM
WL-03163253 Travel Open 126 $90.72 Mar 27, 3:29 PM
WL-03163975 Labor Open 2.5 $100.00 Mar 28, 5:19 AM

Details